Chose Freshdesk
Freshdesk vs. Oracle Siebel Enterprise Marketing Suite (discontinued)
Freshdesk vs. Oracle Siebel Enterprise Marketing Suite (discontinued)
Product | Rating | Most Used By | Product Summary | Starting Price |
---|---|---|---|---|
Freshdesk | N/A | Freshdesk is a cloud-based customer service software that helps businesses of all sizes to deliver customer support. Freshdesk converts requests coming in via email, web, phone, chat, and social into tickets, and unifies ticket resolution across channels. Additionally, Freshdesk lets the user automate workflows, provide self-service, manage SLAs, and measure metrics, to stay on top of customer support. Freshdesk also offers out-of-the-box features like an AI-powered support chatbot,… | $0 Up to 10 agents per user | |
Oracle Siebel Enterprise Marketing Suite (discontinued) | N/A | Oracle offered the Siebel Enterprise Marketing Suite as an end-to-end enterprise marketing management (EMM) solution joining cross-channel campaign management with marketing automation, market resource and asset management, and marketing analytics, for larger enterprises. The product is now End of Life, and no longer offered for sale. | N/A |
Freshdesk | Oracle Siebel Enterprise Marketing Suite (discontinued) | |||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Editions & Modules |
| No answers on this topic | ||||||||||||||
Offerings |
| |||||||||||||||
Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Freshdesk | Oracle Siebel Enterprise Marketing Suite (discontinued) | |
---|---|---|
Considered Both Products | Freshdesk | Oracle Siebel Enterprise Marketing Suite (discontinued) No answer on this topic |
Top Pros | ||
Top Cons |
|
|
Freshdesk | Oracle Siebel Enterprise Marketing Suite (discontinued) | |||||||||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Incident and problem management |
| |||||||||||||||||||||
Self Help Community |
| |||||||||||||||||||||
Multi-Channel Help |
|
Freshdesk | Oracle Siebel Enterprise Marketing Suite (discontinued) | |
---|---|---|
Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Airtable Score 8.5 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | LeanData Score 9.7 out of 10 |
Enterprises | Salesforce Service Cloud Score 8.7 out of 10 | Adobe Marketing Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Freshdesk | Oracle Siebel Enterprise Marketing Suite (discontinued) | |
---|---|---|
Likelihood to Recommend | 8.8 (212 ratings) | 8.0 (3 ratings) |
Likelihood to Renew | 9.8 (14 ratings) | 10.0 (1 ratings) |
Usability | 8.9 (35 ratings) | - (0 ratings) |
Availability | 9.1 (4 ratings) | - (0 ratings) |
Performance | 8.6 (4 ratings) | - (0 ratings) |
Support Rating | 8.6 (33 ratings) | - (0 ratings) |
In-Person Training | 8.2 (1 ratings) | - (0 ratings) |
Online Training | 8.0 (2 ratings) | - (0 ratings) |
Implementation Rating | 8.4 (142 ratings) | - (0 ratings) |
Configurability | 8.5 (3 ratings) | - (0 ratings) |
Contract Terms and Pricing Model | 9.1 (3 ratings) | - (0 ratings) |
Ease of integration | 8.8 (2 ratings) | - (0 ratings) |
Product Scalability | 9.1 (4 ratings) | - (0 ratings) |
Vendor post-sale | 8.0 (2 ratings) | - (0 ratings) |
Vendor pre-sale | 7.8 (2 ratings) | - (0 ratings) |
Freshdesk | Oracle Siebel Enterprise Marketing Suite (discontinued) | |
---|---|---|
Likelihood to Recommend | Freshworks Inc | Discontinued Products |
Pros | Freshworks Inc | Discontinued Products |
Cons | Freshworks Inc | Discontinued Products |
Likelihood to Renew | Freshworks Inc | Discontinued Products |
Usability | Freshworks Inc | Discontinued Products No answers on this topic |
Reliability and Availability | Freshworks Inc | Discontinued Products No answers on this topic |
Performance | Freshworks Inc | Discontinued Products No answers on this topic |
Support Rating | Freshworks Inc | Discontinued Products No answers on this topic |
In-Person Training | Freshworks Inc | Discontinued Products No answers on this topic |
Online Training | Freshworks Inc | Discontinued Products No answers on this topic |
Implementation Rating | Freshworks Inc | Discontinued Products No answers on this topic |
Alternatives Considered | Freshworks Inc | Discontinued Products |
Contract Terms and Pricing Model | Freshworks Inc | Discontinued Products No answers on this topic |
Scalability | Freshworks Inc | Discontinued Products No answers on this topic |
Return on Investment | Freshworks Inc | Discontinued Products |
ScreenShots |