Freshworks Customer Service Suite vs. Sparkcentral (discontinued)
Freshworks Customer Service Suite vs. Sparkcentral (discontinued)
Product | Rating | Most Used By | Product Summary | Starting Price |
---|---|---|---|---|
Freshworks Customer Service Suite | N/A | Freshworks Customer Service Suite is an AI-powered, comprehensive solution for offering customers seamless experiences today and in the future. | $35 per month per agent | |
Sparkcentral (discontinued) | N/A | Sparkcentral was a social customer care solution and cloud-based customer engagement platform that catered specifically to customer care teams within large enterprises, enabling them to deliver real-time social customer service. Sparkcentral was acquired by Hootsuite in January 2021. The product has since been discontinued. | N/A |
Freshworks Customer Service Suite | Sparkcentral (discontinued) | |||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Editions & Modules |
| No answers on this topic | ||||||||||||||
Offerings |
| |||||||||||||||
Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Freshworks Customer Service Suite | Sparkcentral (discontinued) | |
---|---|---|
Top Pros | No answers on this topic |
|
Top Cons | No answers on this topic |
|
Freshworks Customer Service Suite | Sparkcentral (discontinued) | |
---|---|---|
Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Simplify360 Score 7.8 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Emplifi Social Marketing Cloud Score 8.9 out of 10 |
Enterprises | Salesforce Service Cloud Score 8.7 out of 10 | Emplifi Social Marketing Cloud Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Freshworks Customer Service Suite | Sparkcentral (discontinued) | |
---|---|---|
Likelihood to Recommend | - (0 ratings) | 10.0 (16 ratings) |
Likelihood to Renew | - (0 ratings) | 8.7 (4 ratings) |
Usability | - (0 ratings) | 10.0 (1 ratings) |
Support Rating | - (0 ratings) | 10.0 (3 ratings) |
Freshworks Customer Service Suite | Sparkcentral (discontinued) | |
---|---|---|
Likelihood to Recommend | Freshworks Inc No answers on this topic | Discontinued Products |
Pros | Freshworks Inc No answers on this topic | Discontinued Products |
Cons | Freshworks Inc No answers on this topic | Discontinued Products |
Likelihood to Renew | Freshworks Inc No answers on this topic | Discontinued Products |
Usability | Freshworks Inc No answers on this topic | Discontinued Products |
Support Rating | Freshworks Inc No answers on this topic | Discontinued Products |
Alternatives Considered | Freshworks Inc No answers on this topic | Discontinued Products |
Return on Investment | Freshworks Inc No answers on this topic | Discontinued Products |
ScreenShots | Freshworks Customer Service Suite Screenshots |