Freshworks Customer Service Suite vs. Twilio
Freshworks Customer Service Suite vs. Twilio
Product | Rating | Most Used By | Product Summary | Starting Price |
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Freshworks Customer Service Suite | N/A | Freshworks Customer Service Suite is an AI-powered, comprehensive solution for offering customers seamless experiences today and in the future. | $35 per month per agent | |
Twilio | N/A | Twilio offers a CPaaS and CCaaS solution, with the combination of its programmable Voice, Video, and Messaging APIs, as well as the Twilio Flex cloud contact center. Additional capabilities include Twilio's Elastic SIP Trunking, as well as API for WhatsApp. | $0 per min per participant |
Freshworks Customer Service Suite | Twilio | |||||||||||||||
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Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
Additional Details | — | 1. Pay-as-you-go pricing: Simple usage-based pricing means you don’t get locked into big contracts. 2. Volume discounts: Discounts trigger as your usage grows, so you always get a fair price. 3. Start building today with free trial credit and full API access. | ||||||||||||||
More Pricing Information |
Freshworks Customer Service Suite | Twilio | |
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Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
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Freshworks Customer Service Suite | Twilio | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Simplify360 Score 7.8 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Salesforce Service Cloud Score 8.7 out of 10 | Conversica Score 9.5 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Freshworks Customer Service Suite | Twilio | |
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Likelihood to Recommend | - (0 ratings) | 6.6 (70 ratings) |
Likelihood to Renew | - (0 ratings) | 8.1 (5 ratings) |
Usability | - (0 ratings) | 9.5 (10 ratings) |
Performance | - (0 ratings) | 7.0 (15 ratings) |
Support Rating | - (0 ratings) | 5.7 (16 ratings) |
Implementation Rating | - (0 ratings) | 9.5 (2 ratings) |
Contract Terms and Pricing Model | - (0 ratings) | 10.0 (1 ratings) |
Professional Services | - (0 ratings) | 10.0 (1 ratings) |
Freshworks Customer Service Suite | Twilio | |
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Likelihood to Recommend | Freshworks Inc No answers on this topic | Twilio |
Pros | Freshworks Inc No answers on this topic | Twilio |
Cons | Freshworks Inc No answers on this topic | Twilio |
Likelihood to Renew | Freshworks Inc No answers on this topic | Twilio |
Usability | Freshworks Inc No answers on this topic | Twilio |
Performance | Freshworks Inc No answers on this topic | Twilio |
Support Rating | Freshworks Inc No answers on this topic | Twilio |
Implementation Rating | Freshworks Inc No answers on this topic | Twilio |
Alternatives Considered | Freshworks Inc No answers on this topic | Twilio |
Contract Terms and Pricing Model | Freshworks Inc No answers on this topic | Twilio |
Return on Investment | Freshworks Inc No answers on this topic | Twilio |
ScreenShots | Freshworks Customer Service Suite Screenshots | Twilio Screenshots |