Gainsight CS vs. ServiceSource Customer Success
Gainsight CS vs. ServiceSource Customer Success
Product | Rating | Most Used By | Product Summary | Starting Price |
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Gainsight CS | Mid-Size Companies (51-1,000 employees) | Gainsight’s customer-centric technology aims to drive the future of customer success. The company’s Customer Cloud offers a set of solutions focused on customer success, product experience, revenue optimization, customer experience, and customer data, that together are designed to enable businesses to put the customer at the center of everything they do. The vendor states that companies that use Gainsight grow net retention by up to 33 percent. Learn how leading companies like Okta, SAP Concur,… | $2,500 Per Company Per Month | |
ServiceSource Customer Success | N/A | The ServiceSource Customer Success platform is issued by ServiceSource International, a public San Francisco based company, dedicated to reducing churn from subscription customers. To that end it contains customer engagement health metrics and alerts to bring attention to customers in jeopardy, integration with the company's Revenue Analytics engine to refine metrics and concomitant retention efforts intelligently. As a larger, older company in the customer success arena, ServiceSource boasts… | N/A |
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Editions & Modules |
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Entry-level Setup Fee | Required | No setup fee | ||||||||||||||
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Gainsight CS | ServiceSource Customer Success | |
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Top Pros | No answers on this topic | |
Top Cons |
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Platform & Infrastructure |
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Customer Data Extraction / Integration |
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Customer Success Management |
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CSM Reporting & Analytics |
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Gainsight CS | ServiceSource Customer Success | |
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Small Businesses | Intercom Score 8.7 out of 10 | Intercom Score 8.7 out of 10 |
Medium-sized Companies | CustomerSuccessBox Score 9.5 out of 10 | CustomerSuccessBox Score 9.5 out of 10 |
Enterprises | Cisco Webex Experience Management (discontinued) Score 8.8 out of 10 | Cisco Webex Experience Management (discontinued) Score 8.8 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Gainsight CS | ServiceSource Customer Success | |
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Likelihood to Recommend | 8.0 (224 ratings) | - (0 ratings) |
Likelihood to Renew | 6.8 (14 ratings) | - (0 ratings) |
Usability | 8.2 (24 ratings) | - (0 ratings) |
Availability | 8.2 (1 ratings) | - (0 ratings) |
Performance | 6.4 (1 ratings) | - (0 ratings) |
Support Rating | 9.0 (134 ratings) | - (0 ratings) |
Online Training | 5.5 (2 ratings) | - (0 ratings) |
Implementation Rating | 6.3 (6 ratings) | - (0 ratings) |
Configurability | 6.4 (1 ratings) | - (0 ratings) |
Product Scalability | 7.3 (1 ratings) | - (0 ratings) |
Vendor post-sale | 6.4 (1 ratings) | - (0 ratings) |
Gainsight CS | ServiceSource Customer Success | |
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Likelihood to Recommend | Gainsight | ServiceSource International No answers on this topic |
Pros | Gainsight | ServiceSource International No answers on this topic |
Cons | Gainsight | ServiceSource International No answers on this topic |
Likelihood to Renew | Gainsight | ServiceSource International No answers on this topic |
Usability | Gainsight | ServiceSource International No answers on this topic |
Performance | Gainsight | ServiceSource International No answers on this topic |
Support Rating | Gainsight | ServiceSource International No answers on this topic |
Online Training | Gainsight | ServiceSource International No answers on this topic |
Implementation Rating | Gainsight | ServiceSource International No answers on this topic |
Alternatives Considered | Gainsight | ServiceSource International No answers on this topic |
Return on Investment | Gainsight | ServiceSource International No answers on this topic |
ScreenShots | Gainsight CS Screenshots |