Gainsight is worth all the hype.
September 20, 2023
Gainsight is worth all the hype.
Score 10 out of 10
Vetted Review
Verified User
Modules Used
- Gainsight CS
Overall Satisfaction with Gainsight CS
Gainsight solves many business problems for my organization. Before our adoption of Gainsight, we had no metrics about our customer usage, their overall health as a customer, or the personas with which we were engaged.
We now use data to drive customer interactions, orchestrate journeys based on customer segments, and can proactively monitor risk or buying signs.
Gainsight has also replaced our old surveying tools, to allow us to run a more holistic VOC program.
We now use data to drive customer interactions, orchestrate journeys based on customer segments, and can proactively monitor risk or buying signs.
Gainsight has also replaced our old surveying tools, to allow us to run a more holistic VOC program.
- Risk Management
- Creates Calls to Action, to drive outcomes
- Measures accounts based on multiple measures, not just the CSM's Sentiment
- Sometimes tying Salesforce Data into Gainsight objects can be challenging. (I don't believe this is a true Gainsight limitation)
- I would love to see the ability to create a dashboard directly from JO Analytics, to help save time recreating measure the program analytics already provide. (Since the JO program analytics aren't extensible to everyone, a dashboard needs to be created )
- Gainsight has allowed us to consolidate our tool stack
- We have seen a return using Adoption Explorer to automate alerting for drops in usage which was a time suck for my team before
Do you think Gainsight CS delivers good value for the price?
Yes
Are you happy with Gainsight CS's feature set?
Yes
Did Gainsight CS live up to sales and marketing promises?
Yes
Did implementation of Gainsight CS go as expected?
Yes
Would you buy Gainsight CS again?
Yes