Gainsight CS vs. Sparked
Gainsight CS vs. Sparked
Product | Rating | Most Used By | Product Summary | Starting Price |
---|---|---|---|---|
Gainsight CS | Mid-Size Companies (51-1,000 employees) | Gainsight’s customer-centric technology aims to drive the future of customer success. The company’s Customer Cloud offers a set of solutions focused on customer success, product experience, revenue optimization, customer experience, and customer data, that together are designed to enable businesses to put the customer at the center of everything they do. The vendor states that companies that use Gainsight grow net retention by up to 33 percent. Learn how leading companies like Okta, SAP Concur,… | $2,500 Per Company Per Month | |
Sparked | N/A | Sparked is a customer success management platform for SaaS companies that uses various intention modeling techniques to score customer loyalty and sentiment, and reduce churn. | N/A |
Gainsight CS | Sparked | |||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Editions & Modules |
| No answers on this topic | ||||||||||||||
Offerings |
| |||||||||||||||
Entry-level Setup Fee | Required | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Gainsight CS | Sparked | |
---|---|---|
Top Pros | No answers on this topic | |
Top Cons |
| No answers on this topic |
Gainsight CS | Sparked | ||||||||||||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Security |
| ||||||||||||||||||||||||
Platform & Infrastructure |
| ||||||||||||||||||||||||
Customer Data Extraction / Integration |
| ||||||||||||||||||||||||
Customer Success Management |
| ||||||||||||||||||||||||
CSM Reporting & Analytics |
|
Gainsight CS | Sparked | |
---|---|---|
Small Businesses | Intercom Score 8.7 out of 10 | Intercom Score 8.7 out of 10 |
Medium-sized Companies | CustomerSuccessBox Score 9.5 out of 10 | CustomerSuccessBox Score 9.5 out of 10 |
Enterprises | Cisco Webex Experience Management (discontinued) Score 8.8 out of 10 | Cisco Webex Experience Management (discontinued) Score 8.8 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Gainsight CS | Sparked | |
---|---|---|
Likelihood to Recommend | 8.5 (223 ratings) | - (0 ratings) |
Likelihood to Renew | 6.8 (14 ratings) | - (0 ratings) |
Usability | 8.2 (24 ratings) | - (0 ratings) |
Availability | 8.2 (1 ratings) | - (0 ratings) |
Performance | 6.4 (1 ratings) | - (0 ratings) |
Support Rating | 9.0 (134 ratings) | - (0 ratings) |
Online Training | 5.5 (2 ratings) | - (0 ratings) |
Implementation Rating | 6.3 (6 ratings) | - (0 ratings) |
Configurability | 6.4 (1 ratings) | - (0 ratings) |
Product Scalability | 7.3 (1 ratings) | - (0 ratings) |
Vendor post-sale | 6.4 (1 ratings) | - (0 ratings) |
Gainsight CS | Sparked | |
---|---|---|
Likelihood to Recommend | Gainsight | Sparked.com No answers on this topic |
Pros | Gainsight | Sparked.com No answers on this topic |
Cons | Gainsight | Sparked.com No answers on this topic |
Likelihood to Renew | Gainsight | Sparked.com No answers on this topic |
Usability | Gainsight | Sparked.com No answers on this topic |
Performance | Gainsight | Sparked.com No answers on this topic |
Support Rating | Gainsight | Sparked.com No answers on this topic |
Online Training | Gainsight | Sparked.com No answers on this topic |
Implementation Rating | Gainsight | Sparked.com No answers on this topic |
Alternatives Considered | Gainsight | Sparked.com No answers on this topic |
Return on Investment | Gainsight | Sparked.com No answers on this topic |
ScreenShots | Gainsight CS Screenshots |