Genesys Multicloud CX (discontinued) vs. OpenText Qfiniti
Genesys Multicloud CX (discontinued) vs. OpenText Qfiniti
Product | Rating | Most Used By | Product Summary | Starting Price |
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Genesys Multicloud CX (discontinued) | N/A | Genesys Multicloud CX (formerly Genesys Engage, or PureEngage) is the Genesys customer engagement platform for enterprises. It is designed to be flexible for enterprises, who often have multiple and multi-national locations (including outsourcing) and large peak volumes and populations. | N/A | |
OpenText Qfiniti | N/A | OpenText Qfiniti is an integrated, modular workforce optimization (WFO) solution designed to improve call and screen recording, workforce management, quality monitoring, process automation, liability recording, coaching and eLearning, and surveying in today’s enterprise customer engagement contact centers. It includes OpenText Explore, which is advanced voice of the customer analytics, as well as Qfiniti managed services. | N/A |
Genesys Multicloud CX (discontinued) | OpenText Qfiniti | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Genesys Multicloud CX (discontinued) | OpenText Qfiniti | |
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Top Pros | No answers on this topic | |
Top Cons |
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Genesys Multicloud CX (discontinued) | OpenText Qfiniti | ||||||||||||||||||||||||||||||||||||||||||
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Contact Center Software |
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Workforce Optimization (WFO) |
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Genesys Multicloud CX (discontinued) | OpenText Qfiniti | |
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Small Businesses | CloudTalk Score 9.5 out of 10 | 8x8 Contact Center Score 7.5 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Eleveo Score 9.2 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Calabrio Teleopti WFM Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Genesys Multicloud CX (discontinued) | OpenText Qfiniti | |
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Likelihood to Recommend | 7.7 (147 ratings) | - (0 ratings) |
Likelihood to Renew | 8.0 (26 ratings) | - (0 ratings) |
Usability | 6.9 (18 ratings) | - (0 ratings) |
Availability | 8.0 (4 ratings) | - (0 ratings) |
Performance | 7.1 (4 ratings) | - (0 ratings) |
Support Rating | 8.7 (21 ratings) | - (0 ratings) |
In-Person Training | 8.1 (3 ratings) | - (0 ratings) |
Online Training | 7.3 (2 ratings) | - (0 ratings) |
Implementation Rating | 3.8 (11 ratings) | - (0 ratings) |
Configurability | 6.5 (3 ratings) | - (0 ratings) |
Ease of integration | 2.1 (4 ratings) | - (0 ratings) |
Product Scalability | 7.3 (4 ratings) | - (0 ratings) |
Vendor post-sale | 7.3 (2 ratings) | - (0 ratings) |
Vendor pre-sale | 7.3 (2 ratings) | - (0 ratings) |
Genesys Multicloud CX (discontinued) | OpenText Qfiniti | |
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Likelihood to Recommend | Discontinued Products | OpenText No answers on this topic |
Pros | Discontinued Products | OpenText No answers on this topic |
Cons | Discontinued Products | OpenText No answers on this topic |
Likelihood to Renew | Discontinued Products | OpenText No answers on this topic |
Usability | Discontinued Products | OpenText No answers on this topic |
Reliability and Availability | Discontinued Products | OpenText No answers on this topic |
Performance | Discontinued Products | OpenText No answers on this topic |
Support Rating | Discontinued Products | OpenText No answers on this topic |
In-Person Training | Discontinued Products | OpenText No answers on this topic |
Online Training | Discontinued Products | OpenText No answers on this topic |
Implementation Rating | Discontinued Products | OpenText No answers on this topic |
Alternatives Considered | Discontinued Products | OpenText No answers on this topic |
Scalability | Discontinued Products | OpenText No answers on this topic |
Return on Investment | Discontinued Products | OpenText No answers on this topic |
ScreenShots | Genesys Multicloud CX (discontinued) Screenshots |