Genesys PureConnect (discontinued) vs. TELUSCloud Contact Center
Genesys PureConnect (discontinued) vs. TELUSCloud Contact Center
Product | Rating | Most Used By | Product Summary | Starting Price |
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Genesys PureConnect (discontinued) | N/A | Genesys PureConnect was an omnichannel contact center platform that offered cloud-based or on-premise deployments. It featured a SIP-based architecture with VoIP capabilities, allowing companies to connect legacy voice systems and use existing phones. A legacy product, new users are encouraged to investigate Genesys Cloud. | N/A | |
TELUS Cloud Contact Center (TC3) | N/A | TELUS Cloud Contact Center (TC3) is a hosted, on-demand, multi-tenant omnichannel contact center solution based on Cisco’s Hosted Collaboration platform - an end-to-end, fully managed, enterprise grade solution that allows entities to focus on their core business while leveraging TELUS International's CX expertise. TELUS International is the company formed from Xavient Digital, after that company's acquisition by TELUS in 2018. | N/A |
Genesys PureConnect (discontinued) | TELUSCloud Contact Center | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Genesys PureConnect (discontinued) | TELUSCloud Contact Center | |
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Top Pros |
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Top Cons |
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Genesys PureConnect (discontinued) | TELUSCloud Contact Center | ||||||||||||||||||||||||||||||||||||||||||
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Contact Center Software |
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Workforce Optimization (WFO) |
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Genesys PureConnect (discontinued) | TELUSCloud Contact Center | |
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Small Businesses | CloudTalk Score 9.5 out of 10 | CloudTalk Score 9.5 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Genesys PureConnect (discontinued) | TELUSCloud Contact Center | |
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Likelihood to Recommend | 5.3 (116 ratings) | 8.0 (1 ratings) |
Likelihood to Renew | 8.6 (12 ratings) | - (0 ratings) |
Usability | 7.3 (12 ratings) | - (0 ratings) |
Availability | 9.1 (3 ratings) | - (0 ratings) |
Performance | 8.8 (3 ratings) | - (0 ratings) |
Support Rating | 4.0 (12 ratings) | - (0 ratings) |
In-Person Training | 8.2 (4 ratings) | - (0 ratings) |
Online Training | 8.3 (3 ratings) | - (0 ratings) |
Implementation Rating | 6.1 (7 ratings) | - (0 ratings) |
Configurability | 9.0 (2 ratings) | - (0 ratings) |
Ease of integration | 8.1 (2 ratings) | - (0 ratings) |
Product Scalability | 8.2 (3 ratings) | - (0 ratings) |
Vendor post-sale | 8.8 (3 ratings) | - (0 ratings) |
Vendor pre-sale | 8.8 (3 ratings) | - (0 ratings) |
Genesys PureConnect (discontinued) | TELUSCloud Contact Center | |
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Likelihood to Recommend | Discontinued Products | TELUS International |
Pros | Discontinued Products | TELUS International |
Cons | Discontinued Products | TELUS International |
Likelihood to Renew | Discontinued Products | TELUS International No answers on this topic |
Usability | Discontinued Products | TELUS International No answers on this topic |
Reliability and Availability | Discontinued Products | TELUS International No answers on this topic |
Performance | Discontinued Products | TELUS International No answers on this topic |
Support Rating | Discontinued Products | TELUS International No answers on this topic |
In-Person Training | Discontinued Products | TELUS International No answers on this topic |
Online Training | Discontinued Products | TELUS International No answers on this topic |
Implementation Rating | Discontinued Products | TELUS International No answers on this topic |
Alternatives Considered | Discontinued Products | TELUS International |
Scalability | Discontinued Products | TELUS International No answers on this topic |
Return on Investment | Discontinued Products | TELUS International |
ScreenShots | Genesys PureConnect (discontinued) Screenshots |