Likelihood to Recommend They are starting to expand in the direct procurement area and it would be good to see continued offerings in this area. The GEP supplier portal is a great way for suppliers to maintain visibility and increase efficiencies without an additional charge to the supplier. It has a high ease of use.
Read full review Ramp Business Corporation
Ramp is great if you want to automate your expenses process. Ramp immediately responds when I (or someone on my behalf) make(s) purchase and I can easily pass receipts and notes live. No more searching for "stuff"!! I spend more time on my job and not worrying about chasing things down or forgetting what was purchased. I charge, I send notes, and I'm done. It's so easy!!! It's incredibly helpful to be able to instantly spin up a virtual card for employees on the go or who have planned expenses. It gets you away from a delayed reimbursement to remote employees and having expenses coded by the employees shortly after they make their purchases.
Read full review Pros SMART is flexible and scalable. The account team is there to listen client concerns and business needs. The engineering team is willing to share their concepts in development and vet with their clients prior to production release. They value client feedback. GEP has a lot of progressive thinkers and is willing to invest in new technology trends such as AI, Machine Learning, digital adoption, etc. Karen Rhee Associate Director, Sourcing and ContractsTechnology
Read full review Ramp Business Corporation
You can forward your receipts to receipts@ramp.com and it will auto-approve. You can easily reverse charges if an employee accidentally places a charge on their work card. You can send employees physical Ramp cards. You can create as many virtual cards as needed. Read full review Cons Our organization has yet to take advantage of upgrading to the latest version of GEP SMART. The version that we are on does not make use of the full screen for the different internal windows and pop-up windows. I find it cumbersome to scroll left-right and up-down on the smaller windows when there is much real-estate on the screen that could optimize the user interface. GEP SMART provides technical support but our vendors seem to have some difficulty logging in to their profiles and updating their information. Occasionally, the salesperson delegates to another internal member so we'll have to set up the new member with their log in. The digital signature process requires that the signers of the agreement be defined before the agreement is routed for approval. Sometimes our vendors have a pool of signers that could sign the agreements and it can become a small challenge to change the signers after it has already been defined in GEP SMART. Read full review Ramp Business Corporation
More flexible spend rule requirements that align with the $75 IRS compliance rule for food/travel purchases. Our organization has a $25 compliance threshold for food and travel. It would be helpful if Ramp provided the ability to customize this type of spending requirement for particular categories with respect to receipt requirements. A little more support in implementing a two-entity environment. Increased heads-up on : auto approval of credit card returns. Read full review Likelihood to Renew The tool is fantastic, but we are investigating a broader spend management solution at the moment which may mean we look in a different direction for this capability, most likely internally developed.
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Usability The platform's usability compares favorably with those that it competes within the market. Our employees have not endured a stressful change management process because the tool is relatively intuitive. The advantage of being cloud-native and built with usability in mind from the get-go gives GEP a real advantage over many of its competitors.
Read full review Ramp Business Corporation
Performance I experience many issues in the UAT environment when the page is slow to load or will not load at all. I use the UAT environment to run training sessions to take potential users through all the functionality available. When the system is slow to load and keeps crashing it gives potential users a very bad first impression and significantly reduces the adoption rate.
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Support Rating The support team is responsive, smart, and knowledgeable about their product and about our business needs. They are also flexible to respond to questions and find solutions to our requirements.
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Implementation Rating Although we had encountered many bugs, GEP was able to address them quickly, and sent a technical person to sit in our hands-on training sessions to address bugs efficiently
Karen Rhee Associate Director, Sourcing and ContractsTechnology
Read full review Ramp Business Corporation
Alternatives Considered We selected GEP SMART for its ability to offer a full end-to-end integrated source-to-pay solution, pricing, and ease of use. There was an implementation series offered by GEP, as well as flexibility, customization, account management team dedication, and the overall service and support.
Read full review Ramp Business Corporation
We moved to Ramp from
Expensify at our accountant's advice. We went with her advice due to ease of use, ease of Quickbooks sync, ability to send reminders with one click, and more. We are very happy with the decision to switch to Ramp.
Read full review Return on Investment GEP SMART has improved our spend analytics speed by allowing analysis to be completed in minutes compared to days when we previously used Excel spreadsheets. The SMART Sourcing (RFX) solution has greatly improved the consistency of our supplier quoting and information gathering process. Read full review Ramp Business Corporation
It has given us the ability to make informed decisions for controlling costs. Increased oversight (mandatory rules) impacts people to be more mindful when spending funds. Setting static limits on cards and being able to monitor with a click of a button. Read full review ScreenShots