Glassix vs. ServiceNow Customer Service Management
Glassix vs. ServiceNow Customer Service Management
Product | Rating | Most Used By | Product Summary | Starting Price |
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Glassix | N/A | Glassix's unified inbox eliminates the need for multiple tools, streamlining workflow management with AI-powered chatbots to personalized greetings, keep customers engaged in one place. Glassix refines interactions, allowing users to deliver exceptional customer experiences. It removes manual tasks with automation capabilities, helping conversations with customers to flow effortlessly. By harnessing AI Omnichannel capabilities, Glassix aims to reshape the new era of customer… | N/A | |
ServiceNow Customer Service Management | N/A | Built on the Now Platform, ServiceNow offers their Customer Service Management solution through the Standard and Professional Customer Service Management bundles. Both include agent workspace, knowledge management, survey and assessment module, and the community module, oriented in this edition to support customers rather than internal employees. The Professional bundle also includes performance analytics, predictive intelligence, and related tools to support customer support agents improvement… | N/A |
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
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Glassix | ServiceNow Customer Service Management | |
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Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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Glassix | ServiceNow Customer Service Management | |
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Small Businesses | EZ Texting Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Quadient Inspire Score 9.3 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Quadient Inspire Score 9.3 out of 10 | Salesforce Service Cloud Score 8.8 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Glassix | ServiceNow Customer Service Management | |
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Likelihood to Recommend | 10.0 (1 ratings) | 7.4 (6 ratings) |
Usability | - (0 ratings) | 10.0 (1 ratings) |
Support Rating | - (0 ratings) | 9.0 (1 ratings) |
Glassix | ServiceNow Customer Service Management | |
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Likelihood to Recommend | Glassix | ServiceNow |
Pros | Glassix | ServiceNow |
Cons | Glassix | ServiceNow |
Usability | Glassix No answers on this topic | ServiceNow |
Support Rating | Glassix No answers on this topic | ServiceNow |
Alternatives Considered | Glassix | ServiceNow |
Return on Investment | Glassix | ServiceNow |
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