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Glassix vs. SuperOffice CRM

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Glassix
Score 10.0 out of 10
N/A
Glassix's unified inbox eliminates the need for multiple tools, streamlining workflow management with AI-powered chatbots to personalized greetings, keep customers engaged in one place. Glassix refines interactions, allowing users to deliver exceptional customer experiences. It removes manual tasks with automation capabilities, helping conversations with customers to flow effortlessly. By harnessing AI Omnichannel capabilities, Glassix aims to reshape the new era of customer…N/A
SuperOffice CRM
Score 7.0 out of 10
N/A
SuperOffice CRM is a customer relationship management (CRM) software built as an integration with all Microsoft Office applications.N/A
Pricing
GlassixSuperOffice CRM
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
GlassixSuperOffice CRM
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Features
GlassixSuperOffice CRM
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
Glassix
-
Ratings
SuperOffice CRM
6.8
1 Ratings
12% below category average
Customer data management / contact management00 Ratings8.01 Ratings
Workflow management00 Ratings6.01 Ratings
Territory management00 Ratings6.01 Ratings
Opportunity management00 Ratings8.01 Ratings
Integration with email client (e.g., Outlook or Gmail)00 Ratings7.01 Ratings
Contract management00 Ratings8.01 Ratings
Quote & order management00 Ratings6.01 Ratings
Interaction tracking00 Ratings6.01 Ratings
Channel / partner relationship management00 Ratings6.01 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Product A and Product B
Glassix
-
Ratings
SuperOffice CRM
6.3
1 Ratings
17% below category average
Case management00 Ratings7.01 Ratings
Call center management00 Ratings6.01 Ratings
Help desk management00 Ratings6.01 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
Glassix
-
Ratings
SuperOffice CRM
6.5
1 Ratings
15% below category average
Lead management00 Ratings7.01 Ratings
Email marketing00 Ratings6.01 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
Glassix
-
Ratings
SuperOffice CRM
6.7
1 Ratings
12% below category average
Task management00 Ratings7.01 Ratings
Billing and invoicing management00 Ratings6.01 Ratings
Reporting00 Ratings7.01 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
Glassix
-
Ratings
SuperOffice CRM
6.7
1 Ratings
13% below category average
Forecasting00 Ratings6.01 Ratings
Pipeline visualization00 Ratings7.01 Ratings
Customizable reports00 Ratings7.01 Ratings
Customization
Comparison of Customization features of Product A and Product B
Glassix
-
Ratings
SuperOffice CRM
6.8
1 Ratings
10% below category average
Custom fields00 Ratings8.01 Ratings
Custom objects00 Ratings7.01 Ratings
Scripting environment00 Ratings6.01 Ratings
API for custom integration00 Ratings6.01 Ratings
Security
Comparison of Security features of Product A and Product B
Glassix
-
Ratings
SuperOffice CRM
7.5
1 Ratings
10% below category average
Single sign-on capability00 Ratings7.01 Ratings
Role-based user permissions00 Ratings8.01 Ratings
Social CRM
Comparison of Social CRM features of Product A and Product B
Glassix
-
Ratings
SuperOffice CRM
6.0
1 Ratings
19% below category average
Social data00 Ratings6.01 Ratings
Social engagement00 Ratings6.01 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Product A and Product B
Glassix
-
Ratings
SuperOffice CRM
7.0
1 Ratings
2% below category average
Marketing automation00 Ratings8.01 Ratings
Compensation management00 Ratings6.01 Ratings
Platform
Comparison of Platform features of Product A and Product B
Glassix
-
Ratings
SuperOffice CRM
6.0
1 Ratings
22% below category average
Mobile access00 Ratings6.01 Ratings
Best Alternatives
GlassixSuperOffice CRM
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Score 9.0 out of 10
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Score 9.8 out of 10
Medium-sized Companies
Quadient Inspire
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Score 9.3 out of 10
Creatio
Creatio
Score 9.2 out of 10
Enterprises
Quadient Inspire
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Score 9.3 out of 10
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Score 9.2 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
GlassixSuperOffice CRM
Likelihood to Recommend
10.0
(1 ratings)
7.0
(1 ratings)
Usability
-
(0 ratings)
7.0
(1 ratings)
Support Rating
-
(0 ratings)
7.0
(1 ratings)
User Testimonials
GlassixSuperOffice CRM
Likelihood to Recommend
Glassix
Glassix is best suited for small customer service teams that handle a usual high volume of tickets. For us, we need to answer pretty much the same repetitive or similar subject, 3-5 questions from our client base; by having the AI chatbot, we do not need to deal with this anymore and are free to do more with our time. What I would love to see more is some more guides and resources on the AI features, although we use them quite vastly here. Some tutorials on how to customize would be highly appreciated.
Verified User
Anonymous
Read full review
SuperOffice AS
Not the most modern or integrated crm in the world in my opinion. I feel that the user interface needs to be redone and modernized, the mobile app is outdated, and the cloud-based Microsoft Exchange calendar sync is way too expensive.
Verified User
Anonymous
Read full review
Pros
Glassix
  • AI chatbot and automated workflows for our customer support.
  • Unify all of our business channels into one inbox.
  • Helping us resolve support ticket in the speed of light.
Verified User
Anonymous
Read full review
SuperOffice AS
  • Customer relation management
  • Calendar management
Verified User
Anonymous
Read full review
Cons
Glassix
  • More guides on the AI features.
Verified User
Anonymous
Read full review
SuperOffice AS
  • User interface
  • Exchange calendar sync
  • Mobile app
Verified User
Anonymous
Read full review
Usability
Glassix
No answers on this topic
SuperOffice AS
UI/UX would need some love and modernization, mobile app is out of date in my opinion.
Verified User
Anonymous
Read full review
Support Rating
Glassix
No answers on this topic
SuperOffice AS
No proper help or solutions in exchange calendar sync issues.
Verified User
Anonymous
Read full review
Alternatives Considered
Glassix
Pricing is crystal clear, there is no limit on chatbot or AI interactions and resolutions, and there is no long-term commitment to lock you down for years. Also, their team is super friendly and always prompt to answer any question or issue we might have with the platform.
Verified User
Anonymous
Read full review
SuperOffice AS
No answers on this topic
Return on Investment
Glassix
  • Glassix paid for itself in the first few weeks.
  • The product is easy to use and way more economical than the competition.
Verified User
Anonymous
Read full review
SuperOffice AS
  • Centralized customer information management
  • Return on investment
Verified User
Anonymous
Read full review
ScreenShots