GLPI vs. i-doit

i-doit

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
GLPI	Score 9.2 out of 10	Mid-Size Companies (51-1,000 employees)	GLPI is an IT Service Management software based on open source technologies. It is a suite for IT, project, financial and user management. GLPI can support companies of any size, and offers both on-premises and cloud (SaaS) solutions.	$23 per IT agent/per month
i-doit	Score 9.0 out of 10	N/A	i-doit is an open source IT documentation and configuration management database (CMDB).	N/A

Pricing

GLPI

i-doit

Editions & Modules

GLPI Network Cloud: $23
per IT agent/per month
Basic: $1,455
for <10 IT agents; <500 IT assets
Standard: $4,365
for <50 IT agents; < 5000 IT assets
Advanced: $14,550
for >51 IT agents; > 5001 IT assets

No answers on this topic

Offerings

Pricing Offerings
GLPI	i-doit
Free Trial
Yes	No
Free/Freemium Version
Yes	No
Premium Consulting/Integration Services
Yes	No

Entry-level Setup Fee

$1,200 per installation

No setup fee

Additional Details

Prices for on-premises support L.3 and editor´s guarantee depends on the number of IT agents and IT assets. The price for GLPI Network Cloud is unique price per IT agent/per month. IT assets are free of charge and unlimited on GLPI Network Cloud. End users are free of charge for both options.

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More Pricing Information

Community Pulse
	GLPI	i-doit

Features

GLPI

i-doit

Incident and problem management

Comparison of Incident and problem management features of Product A and Product B
	GLPI 9.1 2 Ratings 11% above category average	i-doit - Ratings
Organize and prioritize service tickets	10.02 Ratings	00 Ratings
Expert directory	8.02 Ratings	00 Ratings
Self-service tools	9.32 Ratings	00 Ratings
ITSM collaboration and documentation	8.62 Ratings	00 Ratings
ITSM reports and dashboards	9.42 Ratings	00 Ratings

ITSM asset management

Comparison of ITSM asset management features of Product A and Product B
	GLPI 8.8 2 Ratings 7% above category average	i-doit - Ratings
Configuration mangement	9.01 Ratings	00 Ratings
Asset management dashboard	8.62 Ratings	00 Ratings

Change management

Comparison of Change management features of Product A and Product B
	GLPI 9.2 2 Ratings 8% above category average	i-doit - Ratings
Change requests repository	9.01 Ratings	00 Ratings
Service-level management	9.42 Ratings	00 Ratings

Best Alternatives
	GLPI	i-doit
Small Businesses	Agiloft Service Desk (discontinued) Score 9.0 out of 10	No answers on this topic
Medium-sized Companies	Agiloft Service Desk (discontinued) Score 9.0 out of 10	Freshservice Score 8.6 out of 10
Enterprises	ManageEngine ServiceDesk Plus Score 9.4 out of 10	ServiceNow IT Operations Management Score 8.8 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	GLPI	i-doit
Likelihood to Recommend	9.3 (2 ratings)	9.0 (2 ratings)
Usability	9.0 (1 ratings)	- (0 ratings)

User Testimonials
	GLPI	i-doit
Likelihood to Recommend	Teclib GLPI is well suited to an on prem environment, I work for a company that values open-source software and European solutions. I have no experience with GLPI cloud hosted solution or their support as we have in house devs that fix and improve our installation, their community in the support forum is excellent if you have a question or want advice on an issue. Incentivized Verified User Anonymous Read full review	Open Source Network documentation at its best. It helps in technical documentation. Very efficient in documenting all the assets in your network and importing data from CSV files. Gives you a detailed graphical overview of the entire IT Infrastructure. Helps to manage all components including the desktop, printer, and mobile. Handles everything including the hardware, software, and networks. Incentivized Kamal Nogi Senior Project Manager Read full review
Pros	Teclib Tickering Inventory FAQ Incentivized Víctor Carrión Hontoria Sysadmin Read full review	Open Source Asset management Intuitive Reliable Incentivized MK Mike Kasper Sr. Systems Engineer Read full review
Cons	Teclib Lack of auto update mechanism. Admin interface is somewhat dated. Incentivized Verified User Anonymous Read full review	Open Source No disdain In any manner. Has a beautiful UI. Has basic editing functions that enables IT companies to have efficient Infrastructure Management. Incentivized Kamal Nogi Senior Project Manager Read full review
Usability	Teclib We’ve used GLPI for many years and the interface has gotten better with every major release, the dashboard is easy to use and customizable. With the massive catalogue of plugins, you can change or add so many features and if you have the right team, you can turn it into a completely unique piece of software. So, if the default setup isn’t to your liking you can tweak it extensively. Incentivized Verified User Anonymous Read full review	Open Source No answers on this topic
Alternatives Considered	Teclib We selected GLPI because it is free software, and because of the potential it expected to have. We do not consider other alternatives. Incentivized Víctor Carrión Hontoria Sysadmin Read full review	Open Source i-doit is way more robust than Lansweeper, and has a cleaner interface. Incentivized MK Mike Kasper Sr. Systems Engineer Read full review
Return on Investment	Teclib Quick resolution of incidents User satisfaction measurement Incentivized Víctor Carrión Hontoria Sysadmin Read full review	Open Source Lets you run a relationship-based CMDB model for service modeling and visualization. It becomes very easy to weigh the dependency chain between devices, software assignment, and cluster management for easy documentation. Gives quick solutions on how to troubleshoot networks. Incentivized Kamal Nogi Senior Project Manager Read full review
ScreenShots	GLPI Screenshots