TrustRadius

GLPI vs. TeamDynamix IT Service Management (ITSM)

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
GLPI
Score 9.7 out of 10
Mid-Size Companies (51-1,000 employees)
GLPI is an IT Service Management software based on open source technologies. It is a suite for IT, project, financial and user management. GLPI can support companies of any size, and offers both on-premises and cloud (SaaS) solutions.
$23
per IT agent/per month
TeamDynamix IT Service Management (ITSM)
Score 9.8 out of 10
N/A
TeamDynamix offers a combined Service & Project Management platform: ticketing, incidents, problems, asset / configuration, change management and project portfolio management – all in one. The vendor describes the solution as highly flexible and configurable – configured to the user's level of ITIL adoption – with a WCAG 2.0 AA compliant portal branded to the user's company. Project Portfolio Management supports waterfall, agile, card wall or task lists, depending on the project type.…N/A
Pricing
GLPITeamDynamix IT Service Management (ITSM)
Editions & Modules
GLPI Network Cloud
$23
per IT agent/per month
Basic
$1,455
for <10 IT agents; <500 IT assets
Standard
$4,365
for <50 IT agents; < 5000 IT assets
Advanced
$14,550
for >51 IT agents; > 5001 IT assets
No answers on this topic
Offerings
Pricing Offerings
GLPITeamDynamix IT Service Management (ITSM)
Free Trial
YesNo
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup Fee$1,200 per installationNo setup fee
Additional DetailsPrices for on-premises support L.3 and editor´s guarantee depends on the number of IT agents and IT assets. The price for GLPI Network Cloud is unique price per IT agent/per month. IT assets are free of charge and unlimited on GLPI Network Cloud. End users are free of charge for both options.—
More Pricing Information
Community Pulse
GLPITeamDynamix IT Service Management (ITSM)
Top Pros

No answers on this topic

Features
GLPITeamDynamix IT Service Management (ITSM)
Incident and problem management
Comparison of Incident and problem management features of Product A and Product B
GLPI
9.2
1 Ratings
12% above category average
TeamDynamix IT Service Management (ITSM)
9.3
4 Ratings
13% above category average
Organize and prioritize service tickets10.01 Ratings9.44 Ratings
Expert directory8.01 Ratings9.44 Ratings
Self-service tools10.01 Ratings9.44 Ratings
ITSM collaboration and documentation10.01 Ratings9.44 Ratings
ITSM reports and dashboards8.01 Ratings9.44 Ratings
Service restoration00 Ratings9.44 Ratings
Subscription-based notifications00 Ratings8.94 Ratings
ITSM asset management
Comparison of ITSM asset management features of Product A and Product B
GLPI
9.5
1 Ratings
15% above category average
TeamDynamix IT Service Management (ITSM)
8.6
4 Ratings
5% above category average
Configuration mangement9.01 Ratings8.64 Ratings
Asset management dashboard10.01 Ratings8.94 Ratings
Policy and contract enforcement00 Ratings8.23 Ratings
Change management
Comparison of Change management features of Product A and Product B
GLPI
8.5
1 Ratings
2% above category average
TeamDynamix IT Service Management (ITSM)
8.4
4 Ratings
1% above category average
Change requests repository9.01 Ratings8.54 Ratings
Service-level management8.01 Ratings9.44 Ratings
Change calendar00 Ratings7.44 Ratings
Best Alternatives
GLPITeamDynamix IT Service Management (ITSM)
Small Businesses
Agiloft Flexible Service Desk Suite
Agiloft Flexible Service Desk Suite
Score 9.0 out of 10
Agiloft Flexible Service Desk Suite
Agiloft Flexible Service Desk Suite
Score 9.0 out of 10
Medium-sized Companies
Agiloft Flexible Service Desk Suite
Agiloft Flexible Service Desk Suite
Score 9.0 out of 10
Agiloft Flexible Service Desk Suite
Agiloft Flexible Service Desk Suite
Score 9.0 out of 10
Enterprises
Ivanti Neurons for ITSM
Ivanti Neurons for ITSM
Score 9.1 out of 10
Ivanti Neurons for ITSM
Ivanti Neurons for ITSM
Score 9.1 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
GLPITeamDynamix IT Service Management (ITSM)
Likelihood to Recommend
10.0
(1 ratings)
9.4
(4 ratings)
User Testimonials
GLPITeamDynamix IT Service Management (ITSM)
Likelihood to Recommend
Teclib
GLPI is a good solution for most companies.
Víctor Carrión Hontoria | TrustRadius Reviewer
Read full review
TeamDynamix
TeamDynamix is great for any organization that has established any kind of support group, whether it's in IT, project management, facilities, etc. This tool can also aid in tracking decision making with its change management abilities. The added knowledge base system is also a huge improvement to any company, as there is now a searchable database of information that use to only live in other people's minds. If you are willing to put the effort and work into the system, it can prove to be a very valuable addition to your toolbelt.
Verified User
Anonymous
Read full review
Pros
Teclib
  • Tickering
  • Inventory
  • FAQ
Víctor Carrión Hontoria | TrustRadius Reviewer
Read full review
TeamDynamix
  • Integrates with external systems
  • Allows for customized reports
  • Provides tools to customize the product to meet your needs
Verified User
Anonymous
Read full review
Cons
Teclib
No answers on this topic
TeamDynamix
  • Needs the ability to show ticket submitters who owns the ticket
  • Needs dark mode
  • Clicking on a ticket to manage opens a new window; can get lost with hundreds of open windows without knowing
Verified User
Anonymous
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Alternatives Considered
Teclib
We selected GLPI because it is free software, and because of the potential it expected to have. We do not consider other alternatives.
Víctor Carrión Hontoria | TrustRadius Reviewer
Read full review
TeamDynamix
Because it gives the total time and fetched taking after for laborers to
give the advantageous payrolls and alter the charge sheets with correct
information and friendly tool.
Allen Jack | TrustRadius Reviewer
Allen Jack
Website Manager
Read full review
Return on Investment
Teclib
  • Quick resolution of incidents
  • User satisfaction measurement
Víctor Carrión Hontoria | TrustRadius Reviewer
Read full review
TeamDynamix
  • We have already been able to have insight into how many tickets for service requests we do in any particular time frame. We were surprised to find that we had as many as 300 tickets on our small support team in just a month's time.
  • We can centrally locate all of our how-to documents and other information that usually lives just in the memories of our employees. We have hundreds of documents that will now not be spread over Teams, workstations, and document folders but will be centrally located and searchable for years to come.
Verified User
Anonymous
Read full review
ScreenShots

GLPI Screenshots

Screenshot of Dashboards for Asset Management and HelpdeskScreenshot of Asset ManagementScreenshot of Asset management: item viewScreenshot of User managementScreenshot of Helpdesk: Kanban viewScreenshot of Helpdesk

TeamDynamix IT Service Management (ITSM) Screenshots

Screenshot of Incidents and Problems - When you run a service desk, you need to have fast routing, the ability to group tickets, and a great communication platform.Screenshot of Asset Management - Asset Discovery Services and CMDB help you stay on top of replacement costs, refresh cycles, and contract renewals.Screenshot of Change Management - Even the most carefully executed IT deployments can lead to downtime. With TeamDynamix IT Service Management (ITSM), you get control over the entire processScreenshot of Service Portal and Knowledge Base - IT Service Management platform with a self-service catalog and an easily searchable knowledge base drives adoptionScreenshot of Dashboard and Reports - With transparency at the core, we have developed a flexible platform that allows you to share as much or as little as you like.Screenshot of Release Management - With an IT Service Management solution that aligns with ITIL, you can follow the release management process and keep your production environment running smoothly.