TrustRadius

Google Cloud Dialogflow vs. Yellow.ai

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Google Cloud Dialogflow
Score 7.8 out of 10
N/A
Dialogflow (formerly Api.ai) is a chatbot building tool, designed to give users new ways to interact with digital products by building engaging voice and text-based conversational interfaces powered by AI. Dialogflow was acquired by Google in 2019.N/A
Yellow.ai
Score 8.3 out of 10
N/A
yellow.ai (formerly Yellow Messenger) is a customer experience automation platform enabling enterprises to leverage its NLP engine to build chat and voice bots. Combining AI and human intelligence to automate customer and employee experience, the company aims to democratize AI through its no-code/low-code bot builders, omnichannel virtual assistants, and ticketing automation suite.N/A
Pricing
Google Cloud DialogflowYellow.ai
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Google Cloud DialogflowYellow.ai
Free Trial
NoYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeOptional
Additional Details—Contact vendor for pricing information.
More Pricing Information
Community Pulse
Google Cloud DialogflowYellow.ai
Top Pros

No answers on this topic

Top Cons

No answers on this topic

Best Alternatives
Google Cloud DialogflowYellow.ai
Small Businesses
IBM watsonx Assistant
IBM watsonx Assistant
Score 9.0 out of 10
Smith.ai Live Website Chat
Smith.ai Live Website Chat
Score 9.0 out of 10
Medium-sized Companies
Zoom Contact Center
Zoom Contact Center
Score 9.2 out of 10
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
Enterprises
Conversica
Conversica
Score 9.5 out of 10
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Google Cloud DialogflowYellow.ai
Likelihood to Recommend
8.7
(5 ratings)
9.0
(2 ratings)
Usability
8.9
(5 ratings)
-
(0 ratings)
Support Rating
8.3
(5 ratings)
-
(0 ratings)
User Testimonials
Google Cloud DialogflowYellow.ai
Likelihood to Recommend
Google
Indicated for those who have good knowledge of programming and coding in HTML and JSON, that is, it is not suitable for beginners or users without much technical knowledge. It is suitable for those who want to integrate with various platforms, such as Telegram, Webhat, Facebook Messenger, among others. I also recommend it to anyone who needs to create a chatbot in several languages (it is not automatic translation). Recommended to create new projects in CX environment and not in ES.
SS
Sandro Silva
IT Consultant
Read full review
Yellow.ai
I guess well suited for all kinds of use cases, scenarios across the industry, geography, businesses, etc.
Verified User
Anonymous
Read full review
Pros
Google
  • Best user interface
  • Advanced training modules
  • Best NLP and NLU engine
Avinash Saklani | TrustRadius Reviewer
Avinash Saklani
Frontend Developer
Read full review
Yellow.ai
  • Web integrated chat bot
  • WhatsApp bot
  • Good support from YM team
  • Transparent dashboard for analysis
Lekha Tharoor | TrustRadius Reviewer
Lekha Tharoor
Digital Marketing Manager
Read full review
Cons
Google
  • Some of the features are still in beta phase.
  • The languages available are still limited.
  • The advanced features may not be accessible to new users.
Verified User
Anonymous
Read full review
Yellow.ai
  • Shopping features in bot
  • pricing
  • app integration
Lekha Tharoor | TrustRadius Reviewer
Lekha Tharoor
Digital Marketing Manager
Read full review
Usability
Google
It just delivers, even being somewhat rough to get used to it. Users just love it as it feels polished - very well balanced, good chat flows, good workflows, good response time and good usability. It's just somewhat complicated to setup at first glance though, with a semi steep learning curve compared to other solutions around the market.
Verified User
Anonymous
Read full review
Yellow.ai
No answers on this topic
Support Rating
Google
Dialogflow is a wonderful tool that is helping to design customized chatbots. I personally recommend if you wanna know how it's works give it a try with a free APIs call, you'll love this tool
SA
Saif Ali
Assistant Director
Read full review
Yellow.ai
No answers on this topic
Alternatives Considered
Google
No answers on this topic
Yellow.ai
The main factor was use cases implemented elsewhere in the BFSI domain besides competitive cost & implementation timelines.
Verified User
Anonymous
Read full review
Return on Investment
Google
  • Robust platform
  • Reliability and security
  • Highly scalable for professional usage
Avinash Saklani | TrustRadius Reviewer
Avinash Saklani
Frontend Developer
Read full review
Yellow.ai
  • Chatbot is another touch point for customer to do servicing of their loan.
  • The following are the benefits for the customers.
  • Avoid long wait times to reach agent.
  • Get quick and reliable and up to date information.
  • Easy and guided self-service journey.
  • Post-launch on 04-Jan-20, in one month we had around 28000 unique customers visiting the bot.
  • 24 X 7 availability.
  • Increased customer satisfaction.
  • Reduction in customer support manpower.
Verified User
Anonymous
Read full review
ScreenShots