Google Hangouts (Classic) vs. Webex App vs. Zoom Workplace

Google Hangouts (Classic)

524 Reviews and Ratings

Webex App

1731 Reviews and Ratings

Zoom Workplace

5966 Reviews and Ratings

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Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Google Hangouts (Classic)	Score 7.8 out of 10	N/A	The classic version of Google Hangouts included messaging, voice, VoIP, and video call capabilities. It was replaced by the Hangouts Chat collaboration tool, and Google continues to support conferencing via the new Hangouts Meet.	N/A
Webex App	Score 8.5 out of 10	N/A	The Webex App brings together Webex Calling, Meetings, and Messaging into a single application, fostering collaboration and unlocking more productive ways to work.	$0 user/month
Zoom Workplace	Score 8.5 out of 10	N/A	Zoom Workplace, Zoom’s open collaboration platform with an AI Companion, empowers teams to be more productive, and strengthen customer relationships throughout the customer lifecycle with Zoom’s Business Services for sales, marketing, and customer experience teams, including Zoom Contact Center.	$16.99 per month per user

Pricing

Google Hangouts (Classic)

Webex App

Zoom Workplace

Editions & Modules

No answers on this topic

Basic Plan: $0.00
user/month
Meet Plan: $13.50
user/month
Meet + Call Plan: $25.00
user/month
Enterprise Plan: Contact Sales

Add-On Zoom Translated Captions: $5
per month per license
Pro: $16.99
per month per user
Business: $21.99
per month per user
Add-On - Conference Room Connector: $499
per year
Basic: Free
Enterprise: Custom
Add-On - Zoom Whiteboard: starting at $2.49
per month per user
Add-On - Large Meetings: starting at $600
per year
Add-On - Cloud Storage: starting at $120
per year
Add-On Audio Conferencing: starting at $1200
per year
Add-On Zoom Phone Power Pack: Starting at $300
per year per user
Add-On - Quality of Service Subscription: Contact Sales

Offerings

Pricing Offerings
Google Hangouts (Classic)	Webex App	Zoom Workplace
Free Trial
No	Yes	Yes
Free/Freemium Version
No	Yes	Yes
Premium Consulting/Integration Services
No	Yes	Yes

Entry-level Setup Fee

No setup fee

Optional

No setup fee

Additional Details

—

Discount available for annual billing.

More Pricing Information

Pricing Info

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Community Pulse
	Google Hangouts (Classic)	Webex App	Zoom Workplace
Considered Multiple Products	Google Hangouts (Classic) Verified User Analyst Chose Google Hangouts (Classic) Google Hangouts (Classic) is better than those two competitors if you want [the] ease of use within Gmail. One does not need to go to a separate site to set up a meeting. You just select the link to add the Google meeting link within the scheduler. Incentivized Helpful? Verified User Administrator Chose Google Hangouts (Classic) Google Hangouts app is already integrated with many apps users already are familiar with. The program is accessible on many platforms which makes it easy for users to conduct business without having specific devices on hand. It really helped that many people were already … Incentivized Helpful? Verified User Professional Chose Google Hangouts (Classic) I prefer Google Hangouts (Classic) to Microsoft Teams and Zoom, in terms of ease of use. It is quicker to use than setting up a Zoom room, for example. I always have the tab open in my browser and get pinged when colleagues chat me. Same with the phone app - I have it on during … Incentivized Helpful? BS Brett Schenker Email Deliverability Specialist Chose Google Hangouts (Classic) Zoom is solid but it's a whole other thing to log in to and limited in what its focus is. Slack has the chat functionality but Google Hangouts is integrated into my every day use and I don't feel like it's yet another thing to manage and keep track of. Incentivized Helpful? Verified User Analyst Chose Google Hangouts (Classic) Zoom allows us to connect to a large number of people but personally I face problems while using Zoom on the mobile phone, it needs a high-speed network and lags too much. While on the other hand Google Hangouts is lite and easy to use on mobile phones, it's easy to connect and … Incentivized Helpful? Verified User Analyst Chose Google Hangouts (Classic) It is available for free to use for personal. Easy to use. Syncs with gmail. Maintains history. Group chat and also video call are available. Helps to stay in touch with a group of friends. Fun app to use and have on your smartphone. Privacy can be improved further. We can also … Incentivized Helpful? SM Shannon McNamara Digital Marketing Chose Google Hangouts (Classic) Google Hangouts is honestly just the easiest to use because it is already integrated with other products in the Google Suite (such as Gmail, Google Calendar, Drive and more) so you don't need to approve and secure any other app to use this, which is nice because we already use … Incentivized Helpful? Jason Kelly Data and Analytics Manager Chose Google Hangouts (Classic) Google Hangouts provides much better chat and messaging features than Zoom. It also provides better user management and is overall more cost effective. Zoom provides better video quality and conferencing, with the ability to schedule calls ahead of time, record in the cloud, … Incentivized Helpful? Becky Jewell Laughton Director of Customer Happiness Chose Google Hangouts (Classic) Google Hangouts is free or inexpensive, while Zoom does cost money. Zoom is better quality though and easier click to join, not all customers want to install Zoom. Incentivized Helpful? Alicia Barevich, bCRE, bCEE Database Administrator Chose Google Hangouts (Classic) Google Hangouts is simply more convenient for chatting and video integration! The quality on Zoom or Jabber, and video functionality may be higher, but I'll often choose convenience and user accessibility over quality, though it depends on the situation. As a remote worker, I … Incentivized Helpful? CI Christopher Interisano Commercial Sales Chose Google Hangouts (Classic) Google Hangouts is a much better tool for internal conferencing and can be a good back up when GoToMeeting is not working or is simply just down. I would never recommend Google Hangouts as a company's primary video conferencing software but if they could add a few more … Incentivized Helpful? Verified User Partner Chose Google Hangouts (Classic) The cost-benefit ratio has no point of comparison between one and another. At the time of evaluation, Skype (free account) of course was very limited compared to almost any other service paid account, and Skype for Business was too expensive for the benefits and/or tools it … Incentivized Helpful? Jennifer Lamas Analista Chose Google Hangouts (Classic) It is a free tool that is used with your Gmail mail, the video conferences are of quality, we can share several important documents, You can use other channels at the same time to communicate, Really the hangouts are entering strongly in the tight competition of communication … Helpful? Jamison Cush Executive Editor, Products Content Chose Google Hangouts (Classic) Slack is most similar to Hangouts in one respect: it has a consumer-like UI and is very user friendly and flexible. However, it has enterprise-level chops and features, though most of those cost money. The other 2 are more traditional corporate clients, which lack Hangouts' … Helpful? Verified User Team Lead Chose Google Hangouts (Classic) The closest alternative to Hangouts is Skype. Hangouts is a lot more practical since it allows easier teleconference setup, and is so much easier to use since it's web based and needs no installation. At work, we use HipChat as well since it's well integrated with Jira, but I … Incentivized Helpful? Aleia Walker Web Development Instructor + Alumni Community Manager Chose Google Hangouts (Classic) Zoom is a lot better for presenting so I use it when I need those extra features. It is paid and the pricing can get a little pricey so that's why I stick with Google Hangouts for most meetings. Incentivized Helpful? Pax Whitfield Chief Technology Officer Chose Google Hangouts (Classic) Google Hangouts undercuts almost everyone on pricing, and has a solid feature set. In particular, it is enhanced when using with a Google Voice number. In this instance it makes outgoing calls to "real" phones trivially easy. It's great for on-the-fly use, too. However, when … Incentivized Helpful? Rachel Hudish Instructional Designer Chose Google Hangouts (Classic) Google Hangout is very comparable to Zoom video conference tool. Incentivized Helpful?	Webex App Vaibhav Madaan Flutter Developer Chose Webex App Just better Incentivized Helpful? Verified User Consultant Chose Webex App I feel the storage, Webex has more cloud storage. Incentivized Helpful? Nanda Chaitanya Lead Analyst Chose Webex App the video was not clear and latency was high even when the bandwidth is 500mbps and if the number of users increased in a meeting, then its impossible for us to use cameras. this is the reason why we shifted to Webex App Incentivized Helpful? IM Ishan Manchanda Affiliate Network Manager Chose Webex App Webex stands out for its comprehensive features and enterprise level security that cater well to hybrid work environments. Webex app is a unified communication tool unlike other platforms. Incentivized Helpful? Steve Wrigglesworth UC Manager Chose Webex App Webex App has a better ability to deliver encrypted, secure communication that the other products explored. Incentivized Helpful? Verified User Engineer Chose Webex App Zoom and Google Meet are cheaper in costing but Webex App is more efficient in handling team wise meetings, sending email notifications about the meeting and notifying people just before the meeting. Zoom and good meet are advised if the costing is to be considered as a … Incentivized Helpful? Verified User Strategist Chose Webex App Compared with Webex, Microsoft Teams has a more intuitive interface and better integration with Outlook. My organization was using Webex before the COVID-19 pandemic and continues to use it. We have now fully transitioned over to Microsoft Teams for smaller team meetings, with … Incentivized Helpful? Verified User Account Manager Chose Webex App Built in msft features and more professional usage Incentivized Helpful? Verified User Vice-President Chose Webex App While some of the other platforms have great features, the ease of Webex won us over. It is compatible across the board, easy to navigate, and intuitive to use and that has been very helpful. Finding meetings is also much easier on the platform, The one-click add through … Incentivized Helpful? Verified User Engineer Chose Webex App Comprehensive Hybrid Work Support: Webex App was specifically designed with hybrid and remote work in mind. It brings together messaging, meetings, and calling in one unified experience, which is especially useful for organizations looking to simplify their tech stack. High-Quali… Incentivized Helpful? Janine Rose Aragoza UC Concierge Engineer Chose Webex App Webex App is easily integrated, especially for companies that are already using unified communications and collaboration equipment. Compared to Zoom, which is mostly targeted to "fresh" users as it does not need a baseline footprint on the company. We also already use a lot of … Helpful? OM oscar martinez Information Technology Audit Manager Chose Webex App Webex App has all the other vendors tool integrated in only one application, in the other tools we have to use 3 or 4 different applications or tools to do the same that we actually do in Webex App in one single application. For me this is the key of the success of an … Helpful? Chethan Chandra IT Technology Principal Consultant Chose Webex App Webex integrates Cisco hardware range very well with its software offering, particularly nice to take meetings on the go with the App. This provides a seamless experience. The others don't have a great hardware range, or what they have is limited & co-branded making it … Incentivized Helpful? Azhar Chaudri Cyber Security Training Specialist Chose Webex App Cisco Jabber is competitive against Microsoft Teams, Zoom and Slack, all 3 of which we also use. However, I can expect t to cede more ground in the future as more organisations embrace the other 3 applications. Incentivized Helpful? Verified User Strategist Chose Webex App all are a bit similar with different cultures and costs. Webex is a good product which can answer with the cybersecurity politics Incentivized Helpful? Verified User Engineer Chose Webex App Did not select Webex, we chose Microsoft Teams because it came with our Microsoft 365 licenses Incentivized Helpful? Maurizio Maggiora Netwoking & Security Engineer Chose Webex App Better security and advanced features, configuration and centralized management, more intuitive features during meetings, integration with audio, video and hardware. Webex App provides best in class solutions in security and automations while keeping a friendly and easy to use … Incentivized Helpful? Verified User Employee Chose Webex App Webex is superior to Microsoft in video collaboration. Webex Meetings interface has come a long way, and the functionality and usability are superior. Where Webex is not so useful is document management. The interface for MS SharePoint/Onedrive is there, but it has been … Incentivized Helpful? David Curameng Project Coordinator Chose Webex App Webex App is primarily utilized in our company for Executive-Level meetings and occasionally internal meetings on a department level. Incentivized Helpful? Thomas Barkias, CISA, CRISC Senior Supervisor Chose Webex App Lately, Webex is adopting many features of MS Teams. Both platforms can be used interchangeably, really depends on the participants and which platform is more compatible with all so that we can expect [fewer] problems for the planning and also during the execution of the meeting. Incentivized Helpful? Verified User Contributor Chose Webex App Albeit being slightly less intuitive to use, I would consider Webex App is more "professional" or formal than Zoom, and we preferred to use Webex App because it was readily available and already used by most people. Incentivized Helpful? Verified User Consultant Chose Webex App We selected Webex because we are a Cisco partner and Cisco products are known to be the best. When we evaluated it, several requirements were brought up but the one we were more concerned was security. Cisco showed us how secure it was and it was enough for us to decide to … Helpful? Verified User Employee Chose Webex App Webex is an easy-to-use and fast application with compare to others. It's easy to connect and share the content or files. Have lots of features like a whiteboard, reactions, and chat functionality which we cannot see in some of the applications. The host can control the audio … Incentivized Helpful?	Zoom Workplace JW John Whelan Fouding Director Chose Zoom Workplace Zoom is easier to use than Google Hangouts and Skype, both of which can be very cumbersome. Also, while Google Hangouts has made some changes to its services it still lags behind Zoom. WhatsApp is the easiest to use but has fewer capabilities than Zoom. Zoom is easy to use, … Incentivized Helpful? Matthew Gardner Co-Founder/Product Chose Zoom Workplace Zoom blew all the others (GoToMeeting, Skype, Google Hangouts, UberConference) out of the water. Free consumer solutions didn't have the reliability, scheduling, privacy, recording, or headcount capabilities that Zoom boasts. GoToMeeting and Webex are old and clunky to use, … Incentivized Helpful? Brian Chung Campus Director Chose Zoom Workplace Zoom beats all the competition. From Google Hangouts to Slack to Skype, Zoom is the best! It is the most stable, has the most functions, and actually meets the needs of the organization. Currently, my company pays for Zoom, so I'm not sure how financially everything stacks up, … Incentivized Helpful? Verified User C-Level Executive Chose Zoom Workplace Zoom is much more stable and the quality is superior compared to Google Hangouts or Skype. While we used those software, the quality was not the best, it was harder to set everything up, and it was hard to integrate with our other systems. Zoom works like a charm - it even … Incentivized Helpful? Dustin Hovey Sr. Strategist & SEM Manager Chose Zoom Workplace Zoom has higher quality video streams than the competition and provides the ability to record meetings; however, Google Hangouts is more user-friendly and takes little to no training to be able to utilize all of its features (although there are fewer bells and whistles). GoToMee… Incentivized Helpful? Jasmine McCoy Tech Support Chose Zoom Workplace Zooms overall layout is far better than others. User friendly and the options/settings are placed in a methodical way. Also, the ease of use between devices is good, going from computer to phone and vice versa is easy. Incentivized Helpful? Verified User Consultant Chose Zoom Workplace Ultimately it comes down to Zoom Workplace being more intuitive, the layout of the various buttons such as chat, sharing screen etc Incentivized Helpful? Verified User Engineer Chose Zoom Workplace I think Zoom Workplace is about equivalent to the Webex suite. However, Microsoft has the edge due to the breadth of capabilities packaged with Microsoft 365/Entra. Incentivized Helpful? Verified User Director Chose Zoom Workplace Zoom is at the bottom of the other products due to its barebones chat and messaging systems. It's a super basic chat mechanism that doesn't have many other functions—akin to AOL back in the early 2000s. It's difficult to share things and communicate complex ideas. However, we … Incentivized Helpful? Verified User Consultant Chose Zoom Workplace Zoom Workplace is superior Incentivized Helpful? Verified User C-Level Executive Chose Zoom Workplace I think Zoom Workplace is more intuitive than the others. Incentivized Helpful? Sergio Hoosen Consultant and Auditor Chose Zoom Workplace I wouldn't say I like Teams; it's complicated, and it lacks functionality; often, clients use Teams, so im forced to use it, but during meetings, I end up sending them Zoom links so we can continue on Zoom. Incentivized Helpful? Verified User C-Level Executive Chose Zoom Workplace We've selected Zoom because it integrates easily with our CRM and allowed to port our phone number. Unfortunately, their billing and tech support are really bad. Incentivized Helpful? Neil Kloster, MA, MBA Sr. Analyst Chose Zoom Workplace Zoom over Webex, while nothing against Webex, Zoom is much easier to understand and use right out of the gate. It provides simple functionality for a nice, clean video conference and also has the bandwidth that we needed to host a lot of people (500+) while Webex could not … Incentivized Helpful? AM Avesh Meena Systems Software Engineer Chose Zoom Workplace Zoom stands well on their competitors, time to time improvements on user interface. Adding more features like screen sharing and VOIP works great. Their customer support is very good. Helpful? Samuel Reynolds Principal Consultant Chose Zoom Workplace Zoom crushes them all. Better and more stable connections at prices that make sense for my business. Incentivized Helpful? Paul Li Principal Chose Zoom Workplace Zoom's more cost-effective compared to the competitors. Initially, Zoom also offers a free option for the first 40 minutes of use. Zoom is easier to install and implement compared to other competitors. Even Microsoft Teams offers a Zoom plug-in to allow for Teams to access … Incentivized Helpful? Muhammad Hossain Sales Manager Chose Zoom Workplace Compared to its competitors, Zoom is more cost-effective, as well as simpler to install and use. It's also more reliable, as Google Meet's call quality has been poor for meetings larger than one-on-one. Even Microsoft Teams has a Zoom plug-in for teams to use. I chose Zoom, so … Helpful? Verified User Account Manager Chose Zoom Workplace Zoom is easy to use. No conflict tools, bright video, and good quality of audio. I can also use it on my mobile phone. Helpful? Alban Kaperi IT Specialist Chose Zoom Workplace Zoom is a high-performing video conferencing app [that] is a good option for conferencing meetings. It has all the options that a normal user needs from such an application. But here are some pros that other software offer which Zoom lacks:1. Skype for example has a web client … Helpful? Verified User Strategist Chose Zoom Workplace Zoom is a lighter, more focused utility. Teams wants to cram everything into one app, and you end up fenced in a jumbled, cluttered workspace. Zoom could benefit from better integrations, though. My experience with Webex is limited, but the interface, especially with email … Helpful? Philip Butler Founder Chose Zoom Workplace Zoom is the best enterprise level video software, especially when taking meetings with more than 5 people who are all in different locations. Zoom gives you the ability to host polls, Q&A, and a smorgasbord of other specific features that competitors don't have. The only … Incentivized Helpful? Andy Ryan Founder Chose Zoom Workplace Zoom does what it's supposed to do and it does it really really well. I've had very little issues with Zoom. Once you get used to the format, the second time doing anything is intuitive. My guys like it because it works great on every platform and operating system. Zoom is my … Incentivized Helpful? Verified User Professional Chose Zoom Workplace Zoom provided cost savings, so SJSU switched from Webex to Zoom. Incentivized Helpful? Dmitry Pashkevich Senior Fullstack Engineer Chose Zoom Workplace Google Meet (or Hangouts) imposes a limit of 25 participants per video call and we started hitting it as the company grew. Google Meet started crashing unexpectedly during the conference, especially when someone starts sharing their screen. Google Meet has inferior audio/video … Incentivized Helpful?

Features

Google Hangouts (Classic)

Webex App

Zoom Workplace

Cloud PBX

Comparison of Cloud PBX features of Product A and Product B
	Google Hangouts (Classic) 6.3 57 Ratings 24% below category average	Webex App - Ratings	Zoom Workplace 7.9 234 Ratings 5% below category average
Hosted PBX	6.915 Ratings	00 Ratings	7.9111 Ratings
Multi-level Interactive Voice Response (IVR)	7.725 Ratings	00 Ratings	7.6136 Ratings
User templates	5.022 Ratings	00 Ratings	00 Ratings
Call reports	9.034 Ratings	00 Ratings	00 Ratings
Directory of employee names	3.045 Ratings	00 Ratings	8.2217 Ratings

Call Management

Comparison of Call Management features of Product A and Product B
	Google Hangouts (Classic) 8.0 66 Ratings 4% below category average	Webex App - Ratings	Zoom Workplace 8.0 263 Ratings 6% below category average
Answering rules	8.033 Ratings	00 Ratings	8.3191 Ratings
Call recording	7.937 Ratings	00 Ratings	8.7240 Ratings
Call park	7.018 Ratings	00 Ratings	7.6147 Ratings
Call screening	9.036 Ratings	00 Ratings	7.7164 Ratings
Message alerts	8.058 Ratings	00 Ratings	8.0208 Ratings
Business SMS/External Messaging	00 Ratings	00 Ratings	7.9130 Ratings
Voicemail Transcription	00 Ratings	00 Ratings	7.5183 Ratings

VoIP system collaboration

Comparison of VoIP system collaboration features of Product A and Product B
	Google Hangouts (Classic) 8.6 84 Ratings 7% above category average	Webex App - Ratings	Zoom Workplace - Ratings
Video conferencing	9.079 Ratings	00 Ratings	00 Ratings
Audio conferencing	9.079 Ratings	00 Ratings	00 Ratings
Video screen sharing	7.148 Ratings	00 Ratings	00 Ratings
Instant messaging	9.052 Ratings	00 Ratings	00 Ratings

Mobile apps

Comparison of Mobile apps features of Product A and Product B
	Google Hangouts (Classic) 8.0 85 Ratings 1% below category average	Webex App - Ratings	Zoom Workplace 8.7 290 Ratings 1% above category average
Mobile app for iOS	8.173 Ratings	00 Ratings	8.6256 Ratings
Mobile app for Android	8.071 Ratings	00 Ratings	8.8175 Ratings

Project Management

Comparison of Project Management features of Product A and Product B
	Google Hangouts (Classic) - Ratings	Webex App 8.0 621 Ratings 3% above category average	Zoom Workplace - Ratings
Task Management	00 Ratings	7.7352 Ratings	00 Ratings
Gantt Charts	00 Ratings	7.2166 Ratings	00 Ratings
Scheduling	00 Ratings	8.6487 Ratings	00 Ratings
Workflow Automation	00 Ratings	7.9238 Ratings	00 Ratings
Mobile Access	00 Ratings	8.6584 Ratings	00 Ratings
Search	00 Ratings	8.0497 Ratings	00 Ratings
Visual planning tools	00 Ratings	8.0270 Ratings	00 Ratings

Communication

Comparison of Communication features of Product A and Product B
	Google Hangouts (Classic) - Ratings	Webex App 7.7 664 Ratings 4% below category average	Zoom Workplace - Ratings
Chat	00 Ratings	8.9654 Ratings	00 Ratings
Notifications	00 Ratings	8.5645 Ratings	00 Ratings
Discussions	00 Ratings	8.4597 Ratings	00 Ratings
Surveys	00 Ratings	7.9336 Ratings	00 Ratings
Internal knowledgebase	00 Ratings	8.1300 Ratings	00 Ratings
Integrates with GoToMeeting	00 Ratings	8.5152 Ratings	00 Ratings
Integrates with Gmail and Google Hangouts	00 Ratings	2.2175 Ratings	00 Ratings
Integrates with Outlook	00 Ratings	8.9381 Ratings	00 Ratings

File Sharing & Management

Comparison of File Sharing & Management features of Product A and Product B
	Google Hangouts (Classic) - Ratings	Webex App 7.9 574 Ratings 2% below category average	Zoom Workplace - Ratings
Versioning	00 Ratings	8.0348 Ratings	00 Ratings
Video files	00 Ratings	8.3495 Ratings	00 Ratings
Audio files	00 Ratings	8.5494 Ratings	00 Ratings
Document collaboration	00 Ratings	8.3460 Ratings	00 Ratings
Access control	00 Ratings	8.1363 Ratings	00 Ratings
Advanced security features	00 Ratings	8.6376 Ratings	00 Ratings
Integrates with Google Drive	00 Ratings	4.7171 Ratings	00 Ratings
Device sync	00 Ratings	8.5350 Ratings	00 Ratings

Performance & Compatibility of Online Events Software

Comparison of Performance & Compatibility of Online Events Software features of Product A and Product B
	Google Hangouts (Classic) - Ratings	Webex App - Ratings	Zoom Workplace 8.4 1002 Ratings 1% above category average
High quality audio	00 Ratings	00 Ratings	8.7994 Ratings
High quality video	00 Ratings	00 Ratings	8.8994 Ratings

Screen Sharing

Comparison of Screen Sharing features of Product A and Product B
	Google Hangouts (Classic) - Ratings	Webex App - Ratings	Zoom Workplace 8.6 1002 Ratings 3% above category average
Desktop sharing	00 Ratings	00 Ratings	9.31001 Ratings

Online Meetings / Events

Comparison of Online Meetings / Events features of Product A and Product B
	Google Hangouts (Classic) - Ratings	Webex App - Ratings	Zoom Workplace 8.6 1008 Ratings 2% above category average
Calendar integration	00 Ratings	00 Ratings	8.8920 Ratings
Meeting initiation	00 Ratings	00 Ratings	9.0982 Ratings
Record meetings / events	00 Ratings	00 Ratings	9.1957 Ratings

Online Events Collaboration

Comparison of Online Events Collaboration features of Product A and Product B
	Google Hangouts (Classic) - Ratings	Webex App - Ratings	Zoom Workplace 8.3 871 Ratings 2% above category average
Live chat	00 Ratings	00 Ratings	9.0853 Ratings

Online Events Security

Comparison of Online Events Security features of Product A and Product B
	Google Hangouts (Classic) - Ratings	Webex App - Ratings	Zoom Workplace 8.8 860 Ratings 12% above category average
User authentication	00 Ratings	00 Ratings	8.7754 Ratings
Participant roles & permissions	00 Ratings	00 Ratings	8.6825 Ratings

Unified Communications Platform and Collaboration

Comparison of Unified Communications Platform and Collaboration features of Product A and Product B
	Google Hangouts (Classic) - Ratings	Webex App - Ratings	Zoom Workplace 8.4 247 Ratings 2% above category average
Centralized communications management	00 Ratings	00 Ratings	8.6198 Ratings
Team messaging	00 Ratings	00 Ratings	8.5214 Ratings
Team document sharing	00 Ratings	00 Ratings	8.2191 Ratings
Call and meeting analytics	00 Ratings	00 Ratings	8.3200 Ratings

Best Alternatives
	Google Hangouts (Classic)	Webex App	Zoom Workplace
Small Businesses	CloudTalk Score 7.5 out of 10	Stackby Score 9.0 out of 10	Broadvoice \| GoContact Score 9.3 out of 10
Medium-sized Companies	CloudTalk Score 7.5 out of 10	Troop Messenger Score 9.8 out of 10	Cisco Unified Communications Manager (Call Manager) Score 8.6 out of 10
Enterprises	Cisco Unified Communications Manager (Call Manager) Score 8.6 out of 10	HCL Connections Score 9.0 out of 10	Cisco Unified Communications Manager (Call Manager) Score 8.6 out of 10
All Alternatives	View all alternatives	View all alternatives	View all alternatives

User Ratings
	Google Hangouts (Classic)	Webex App	Zoom Workplace
Likelihood to Recommend	8.0 (91 ratings)	8.5 (711 ratings)	8.8 (1019 ratings)
Likelihood to Renew	10.0 (1 ratings)	8.4 (34 ratings)	7.6 (25 ratings)
Usability	8.0 (7 ratings)	8.5 (390 ratings)	8.7 (45 ratings)
Availability	- (0 ratings)	9.1 (12 ratings)	9.1 (2 ratings)
Performance	- (0 ratings)	6.8 (11 ratings)	9.0 (3 ratings)
Support Rating	8.0 (36 ratings)	8.7 (395 ratings)	6.1 (46 ratings)
In-Person Training	- (0 ratings)	9.0 (4 ratings)	9.1 (1 ratings)
Online Training	- (0 ratings)	8.5 (6 ratings)	- (0 ratings)
Implementation Rating	- (0 ratings)	6.8 (15 ratings)	6.3 (11 ratings)
Configurability	- (0 ratings)	7.1 (14 ratings)	9.1 (2 ratings)
Contract Terms and Pricing Model	- (0 ratings)	- (0 ratings)	8.0 (13 ratings)
Ease of integration	- (0 ratings)	8.5 (11 ratings)	7.3 (2 ratings)
Product Scalability	- (0 ratings)	7.6 (11 ratings)	9.7 (3 ratings)
Professional Services	- (0 ratings)	- (0 ratings)	9.2 (8 ratings)
Vendor post-sale	- (0 ratings)	8.6 (10 ratings)	9.1 (2 ratings)
Vendor pre-sale	- (0 ratings)	8.6 (12 ratings)	7.3 (2 ratings)

User Testimonials
	Google Hangouts (Classic)	Webex App	Zoom Workplace
Likelihood to Recommend	Discontinued Products Had I completed this review a couple years ago, I would have given a rating of 9 or 10 as Hangouts (Classic) is an excellent product. However, now that Google Chat has succeeded Hangouts, I would not recommend that any new users begin using it where other more modern options are available. Android users who want an internet based instant messaging that also supports calling and video calling could benefit from using Hangouts (Classic) as Google Chat requires the user to also have Google Meet installed to make video calls and there is no voice only calling option. Incentivized Verified User Anonymous Read full review	Cisco It can be useful for organizations which uses hybrid and work from home model. By using this application we can seamlessly connect with each and every person in the organization. Used to conduct meetings about progress of project and can be able to present our data to others by screensharing option. Incentivized Pratap Mattaparthi Digital Engineer Trainee Read full review	Zoom In most cases, and I mean almost all, Zoom is vastly superior to Teams in terms of functionality and ease of use. Case in point: I recently tried to join a Teams meeting in the web browser, and it took me multiple attempts to access it. This NEVER happens with a Zoom link. Incentivized François Lavallée president Read full review
Pros	Discontinued Products Google Hangouts (Classic) is embedded within Gmail's scheduler, so setting up the link is as quick as a click of the button. It's a one-step process. Google Hangouts (Classic) is user-friendly and [has] features to share screens easily. Google Hangouts (Classic) is much easier to use than its competitors. Google Hangouts (Classic) have [a] good connection time and there are few glitches. Incentivized Verified User Anonymous Read full review	Cisco The online meeting within the internal team using Webex App is always a good experience as it helps well in sharing screen, and any content for that matter. It helps in arranging online interviews and it is also very good experience using the web version of Webex App. It also helps in arranging online training sessions and webinars which generally involve huge number of participants generally over 200+ participants and Webex App handles it very well. Incentivized Ronit Jain Mechanical Design Engineer Read full review	Zoom Audio quality of phone calls is spot on. Calls are clear and crisp. Video quality of video meetings are clear and there aren't any pixelization artifacts that some systems can have. Having AI summaries have been life changing for us. We no longer have to concentrate on note taking, like we did in the past. The summaries are accurate and enable us to put our efforts in the meeting or conversation. Plus, we can save them into our practice management system as required. Incentivized DF Denney Fifield Director of Technology Services Read full review
Cons	Discontinued Products I would like to see improved video support, so that saved videos can be sent back and forth via Hangouts more easily, without having to start a separate meet chat More pronounced notifications of messages would be helpful; pop up notifications are good, but once there is one, additional messages do not pop up Custom muting times would be great, so that if I am in a 90 minute Zoom meeting, I can set it for that time; right now, it is 1 hour or 2 hours. Easy to forget. Incentivized MD Mark DiNallo Service Director Read full review	Cisco Compared to zoom, I think the user experience is not as good. I am not familiar with more detailed options; maybe they are too hidden: how do I integrate Slido better? Not a fan of a mobile app. Maybe needs some improvement. Incentivized Matej Praprotnik Assistant Director Read full review	Zoom Love notes - allow insertion of table or grid Allow admin to turn off DND Allow a way to group individual people chats - not channels just individual peeps into groups for ease of finding - like how you can group shared calendars into sections in Outlook Incentivized Cheryl Hillen, CSMC Director Business Admin Read full review
Likelihood to Renew	Discontinued Products No answers on this topic	Cisco While Webex has strong adoption on the administrative side, the LTI tool for Webex is lacking some important support for teaching and learning. Therefore, faculty do not see much value in Webex and prefer to use other tools that are easier to access and more likely to benefit their students within the LMS. Webex has not been the easiest to work with for identifying pedagogical roadmap improvements, especially compared to competitors who work closely in the education space Incentivized Mariann Hawken Director, Instructional Technology Read full review	Zoom We're sticking with Zoom for the foreseeable future--given its compelling feature set, ease of use, and advanced technology, there's just no other competition to be excited about. Plus it's a Gartner-recognized industry leader, so it's a rather easy choice. Stefan Scherbik Associate, Video and Collaboration Read full review
Usability	Discontinued Products The tool is almost self-implemented. It is likely to be available in every pc or mobile device a user or potential user might have, and all you need to do is adding the company's account and you are done. Once you are setted up, you have almost all actual communication methods available in one tool Incentivized Verified User Anonymous Read full review	Cisco Webex is quite usable, and it is, in fact very easy to use as well. You don't need a lot of documentation to learn how to use the app as it's mostly self-explanatory. The user interface is easy on the eyes, and people can see buttons without issues. Overall, WebEx's front-end design is great and I don't have much issue with it. Incentivized Duc Minh Nguyen President Read full review	Zoom Zoom is made for the non tech office. It has features that can be made to do what you need to run things on a day to day basis. Immediately we we able to get meetings going with remote employees. The ability to be able to add smartphone connected people was a big plus. Zoom met our needs at the time. RS Russ Spranger Sr. Vehicle manager/it support Read full review
Reliability and Availability	Discontinued Products No answers on this topic	Cisco I would say every time I open it, it is there, there are times that our users have to sign out and back in to get it to work or even do a full exit as the app will disconnect from the controlling the desk phone, but some easy steps to sign-out or fully exit the app gets the user back up and running quickly. Incentivized Jeremy Shupick Network Administrator Read full review	Zoom There have been less than a handful of outages during our two years with Zoom, and whenever there was one, an email informing us of the outage went out immediately, and they had the issue resolved shortly thereafter. Stefan Scherbik Associate, Video and Collaboration Read full review
Performance	Discontinued Products No answers on this topic	Cisco On standalone it works fine, it used to consume a considerable amount of system resources in the past, but with updates and upgrades, this has improved quite a lot. As far as integrations with other systems, we have not come across any critical issues with the app. Incentivized Carlos Delgado Barcia Technical Support Specialist Read full review	Zoom Zoom has among the best performance of any video conference platform, as I've mentioned several times. Besides that, their Chat platform works great, and their back end always runs smooth. It's unfortunate that reporting can now only be done by one month at a time, but nonetheless, it only takes a second to run any kind of Zoom report, whether it's an attendee report, Poll results, a user report, a list of meetings from the past month, etc. Stefan Scherbik Associate, Video and Collaboration Read full review
Support Rating	Discontinued Products Google Hangouts works great and does not require a lot of work to troubleshoot. Everything is simple and easy to use. Google provides all of the tools that one requires to utilize Google Hangouts and any information can be found in the built-in help tools. There is also a forum for users to report issues and typically, Google responds well and will try to work out any issues. Incentivized Kaleb-John Loo Senior Firmware Engineer Read full review	Cisco Talking about Webex App technical support is talking about the quality because they are always attentive and willing to attend to our needs, and the response is immediate; every time we have needed help to solve a problem or find out a function, they have not responded quickly, Cisco has always been characterized by being efficient and deserving 10 points. Incentivized Meredith Wheeler Design Engineer Read full review	Zoom Because I got a response right away, and was assigned one specific individual to work with me from the beginning to the resolution. I had an actual email address and direct contact with this person without having to start over and over every time I contacted Zoom - this singular individual remained attentive and was well informed on the subject matter and quite able to resolve my needs. Incentivized SD Sheryl Dorton Office Manager Read full review
In-Person Training	Discontinued Products No answers on this topic	Cisco I am very satisfied with my experience with Webex App in online training. The creation of the event is very easy with the possibility of scheduling it in advance. The management of participants, organizers, and animators is complete. The invitations are automated and by simply using emails we can create all the schedules of the training session Abderrahim Benslimane Consultant Cisco Instructor Read full review	Zoom No answers on this topic
Online Training	Discontinued Products No answers on this topic	Cisco I would rate the online training 8/10. It provided clear and well-structured content, making it easy to understand the core features of Webex. However, I believe it could have been more interactive, with practical exercises or real-life scenarios to enhance user engagement. More advanced topics or troubleshooting guides could also be helpful for deeper learning. Incentivized Halil Bilal Çelik Infrastructure Senior Specialist Read full review	Zoom No answers on this topic
Implementation Rating	Discontinued Products No answers on this topic	Cisco There was quite a bit of back and forth with TAC and Cisco Reps to get it fully up and running but we did get there. Some of which had to do with documentation was not fully understandable. But with Cisco TAC we were able to get fully up and running. Incentivized Jeremy Shupick Network Administrator Read full review	Zoom If you receive any pushback from higher ups, point to any of the various positive reviews like this one. Or show Zoom's excellent Gartner report, or articles describing Zoom's partnership with Sequoia capital. It's not difficult to show how Zoom is a trustworthy industry leader with best-in-class technology. Stefan Scherbik Associate, Video and Collaboration Read full review
Alternatives Considered	Discontinued Products Google is the white cotton socks of the conferencing world. It’s a great ad-hoc tool, but not too much more. If you are not looking to spend money or operate completely on WiFi (without data charges), it’s a great free option as well. The benefit of being free and open is also the liability. It doesn’t have a great integration story with other corporate tools, but [it doesn’t have to] if you aren’t looking for that. All in all, it’s as helpful and ubiquitous as a public payphone…without the pay…and with a video capability. Incentivized Chris Carpenter Danaher Business System Leader (DBSL), Awesomizer, Fixer, Maker, Collaboration Enabler Read full review	Cisco Microsoft Teams, while being built for more file sharing, completely misses the mark. I prefer Webex App which focuses on being a great chat tool, rather than trying to become something it is not. Slack is preferred over Webex App, but just barely, and it is only because Slack has a slightly more intuitive group discussion function. Incentivized GD Greg DeLaere Sr. Instructional Designer Read full review	Zoom Zoom Workplace is typically on the more expensive end against other options, but it's the industry leader for a reason. It has the most brand credibility by far, but that doesn't mean it's perfect. There are limitations when it comes to technical performance, customization and video/audio quality. I prefer Slack myself for communication apps, but Zoom Workplace is a good alternative. Incentivized Daniel Berry Copywriter Read full review
Contract Terms and Pricing Model	Discontinued Products No answers on this topic	Cisco No answers on this topic	Zoom The billing and price model is really fair for so many functions that they offer, our remote work requires each of the features that Zoom offers, so accepting payment for a tool like this is the least we can do. I like that billing arrives on time and that they offer opportunities and payment times. Bart Harris Software Engineer, Infrastructure Read full review
Scalability	Discontinued Products No answers on this topic	Cisco Once everything is in place on the back end getting Webex on a user's PC is now very easy and with single sign-on, users are able to sign in without having to remember another password. Just make sure you have all the user settings in CUCM, CUC set right, and that they have the needed licenses in Webex Control Hub. Incentivized Jeremy Shupick Network Administrator Read full review	Zoom Because the Basic licenses are completely free, and because it's very easy to configure and install Zoom, and because anyone can join Zoom from a link without needing an account, scaling is a Breeze. There are absolutely no roadblocks. My company keeps adding more Zoom Pro license every week since it's so in demand. We were able to convert users from several different platforms onto Zoom with no trouble at all. Stefan Scherbik Associate, Video and Collaboration Read full review
Professional Services	Discontinued Products No answers on this topic	Cisco No answers on this topic	Zoom Zoom is perfect for our business. We use it to video chat with prospective clients. The name recognition alone gives us credibility and it is very easy to screen share and send content out. Brandon Losover SMB Sales Specialist Read full review
Return on Investment	Discontinued Products I believe it was part of the google suite that was purchased. It was worth the cost as it was cheaper. I believe it is now free, but also becoming deprecated. It is much better to use Teams, Discord, Telegram, etc. Google does not provide enough support or features to make using hangouts worth it these days. Incentivized Verified User Anonymous Read full review	Cisco Comfort in switching multiple OS platforms, when there is similar UI design. HD video quality and HD screen share, make up presentations look more professional and standardized. Less call/meeting drops as seen in other platforms applications. Builds a level of trust, when we connect on Cisco's application platform with customers who are having their whole communication infrastructure shifted to Cisco Webex App. Incentivized RN Rohan Nirwan Associate Developer Read full review	Zoom We have not lost much productivity in our teamwork during the pandemic because of the ability to have Zoom video calls and keep everyone in touch. This is definitely a positive. We are able to have more people participate in coaching sessions (described earlier) because we don't have room space limitations. This is a big positive. Being able to start a meeting instantly is great when we are doing support and/or training with a client over the phone and need to be able to share a visible Incentivized Randy Palmer Manager, Training & Learning Development Read full review
ScreenShots			Zoom Workplace Screenshots