Grasshopper

Grasshopper

92 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Grasshopper	Score 8.7 out of 10	N/A	Grasshopper is an IP telephony business communication solution that provides companies with a toll-free or local phone number. It has both desktop and mobile applications and includes features such as custom greeting recording, call forwarding, call transfer, call reporting, and voicemail.	$29 per month

Pricing

Grasshopper

Editions & Modules

Solo: $29
per month
Partner: $49
per month
Small Business: $89
per month

Offerings

Pricing Offerings
Grasshopper
Free Trial
Yes
Free/Freemium Version
No
Premium Consulting/Integration Services
No

Entry-level Setup Fee

No setup fee

Additional Details

—

More Pricing Information

Community Pulse
	Grasshopper
Considered Both Products	Grasshopper Verified User Director Chose Grasshopper It came down to price and reliability. Even though it's not 100% perfect, it's significantly better than the other options we have tried. Incentivized Helpful? RJ Reyes Julliana Partner and Attorney Chose Grasshopper We moved away from Grasshopper when we implemented an answering service that had an application which provided the same functions as grasshopper for calling and texting. We initially selected Grasshopper as our communication solution because our original answering service just … Incentivized Helpful? Sanjit Mandal Digital Marketing Strategist Chose Grasshopper Their mobile and desktop apps are so much easier to use and very user friendly. Customer service was very kind and helpful, too. Incentivized Helpful? Diane Helbig Business Advisor Chose Grasshopper I switched because Grasshopper was more reasonably priced and the functionality was better. It is also easier to use and the customer service is better. Overall, the experience with Grasshopper has been great. And I like how I can access my calls and voicemails on my android … Incentivized Helpful? SB Scott Banks Memebership & Events Coordinator Chose Grasshopper Before using Grasshopper, we were only using personal cell phones. Giving out our numbers to all customers and visitors meant that they could call our cell phones even after business hours. Implementing Grasshopper allowed our organization to make it so that business calls … Incentivized Helpful? Kema Charles Executive Director Chose Grasshopper I haven’t used anything else. Incentivized Helpful? Verified User Administrator Chose Grasshopper Grasshopper stacks up against the competition. With an easy to use portal, low cost, and multiple options to choose from, Grasshopper is a formal contender. We’ve used Grasshopper for the last few years with an amazing amount of success. There is no competition when it comes to … Incentivized Helpful? Sam Bean President Chose Grasshopper I have not tested other systems. Grasshopper worked fine and it would have been a waste of time to explore others. Incentivized Helpful? SR steven rudd owner Chose Grasshopper Price and functionality of Grasshopper was key in decision making. Incentivized Helpful? John La Belle President Chose Grasshopper Grasshopper fit my business needs at a much lower price than any of the alternatives. Incentivized Helpful? Verified User C-Level Executive Chose Grasshopper Grasshopper was recommended and worked well enough that we haven't even thought about looking at any other service. Incentivized Helpful? Verified User Consultant Chose Grasshopper We selected Grasshopper because of its price and ease of use. Incentivized Helpful? JG Jacqueline Grant Founder/Director Chose Grasshopper What went into my decision making process was price, ease-of-use, being able to port or carry over my 800 number no matter what my physical location would be. How I came upon Grasshopper is because I moved from one office location to another and the business number I had for … Incentivized Helpful? NT Naketa Thigpen CEO Chose Grasshopper It was recommended by a trusted power partner so I did not need to evaluate others. Incentivized Helpful? David Renberg Broker/Owner Chose Grasshopper It stacks up very well against a traditional phone alternative. No hardware necessary, no complicated setup or training, it's perfect. I honestly did not compare to other internet based companies. They checked all of the boxes and came highly recommended from a colleague, so I … Incentivized Helpful? Brian Kidd Software Consultant/Developer Chose Grasshopper When researching solutions, Grasshopper just seemed the most user-friendly and I could get running fast on it. Incentivized Helpful? Ryan Connolly President Chose Grasshopper Grasshopper is way easier to use and has a more polished product. Helpful? JS James Smith Owner Chose Grasshopper The amount of features is unmatched by the other service I've used. It's not a fair comparison, however, I will say that the features work very well. I've never had a client complain, only compliments, so as far as I'm concerned. The price for the value is good. Incentivized Helpful? JO James OToole President/CEO Chose Grasshopper I have not needed to use any other product. Helpful? Bryan McAnulty Product Director Chose Grasshopper For some small businesses that want a virtual phone number, Skype might also be an option. We use Skype as well, but it is not a replacement for the features of Grasshopper. Skype can give you a virtual number, but it won't provide extensions, caller directory, complex … Incentivized Helpful? ER EVAN RABINOWITZ President Chose Grasshopper Grasshopper is far easier to manage with more features at a better price. Helpful? Verified User Partner Chose Grasshopper Other systems just aren't as user-friendly. Helpful? Verified User Executive Chose Grasshopper For the money and features, Grasshopper wins hands down to other solutions we've used. Incentivized Helpful? Verified User C-Level Executive Chose Grasshopper In all candor, we only considered an in-house solution and Grasshopper. We have all of the technical wherewithal to implement our own Grasshopper-like system. The deciding factor for us was maintenance. Had we done it ourselves, there would need to be at least two people (a … Incentivized Helpful? Verified User General Manager Chose Grasshopper We have not used similar products. Incentivized Helpful?
Top Pros	Pro Customer support Pro Easy to use Pro Ease of use
Top Cons	Minus Toll free Minus Learning curve Minus Incoming calls

Features

Grasshopper

Cloud PBX

Comparison of Cloud PBX features of Product A and Product B
	Grasshopper 9.7 46 Ratings 17% above category average
Hosted PBX	9.423 Ratings
Multi-level Interactive Voice Response (IVR)	10.024 Ratings
User templates	10.019 Ratings
Call reports	9.433 Ratings
Directory of employee names	9.434 Ratings

Call Management

Comparison of Call Management features of Product A and Product B
	Grasshopper 9.6 51 Ratings 13% above category average
Answering rules	9.247 Ratings
Call recording	9.622 Ratings
Call park	9.812 Ratings
Call screening	10.036 Ratings
Message alerts	9.243 Ratings

VoIP system collaboration

Comparison of VoIP system collaboration features of Product A and Product B
	Grasshopper 7.9 12 Ratings 5% below category average
Video conferencing	7.93 Ratings
Audio conferencing	7.77 Ratings
Video screen sharing	8.23 Ratings
Instant messaging	8.09 Ratings

Mobile apps

Comparison of Mobile apps features of Product A and Product B
	Grasshopper 8.9 48 Ratings 7% above category average
Mobile app for iOS	8.935 Ratings
Mobile app for Android	8.929 Ratings

Best Alternatives
	Grasshopper
Small Businesses	CloudTalk Score 9.5 out of 10
Medium-sized Companies	CloudTalk Score 9.5 out of 10
Enterprises	Cisco Business Edition 7000 (discontinued) Score 9.0 out of 10
All Alternatives	View all alternatives

User Ratings
	Grasshopper
Likelihood to Recommend	7.8 (56 ratings)
Usability	6.0 (1 ratings)
Support Rating	9.0 (42 ratings)

User Testimonials
	Grasshopper
Likelihood to Recommend	GoTo (formerly LogMeIn) Grasshopper is well suited for basic needs of texting in and out as well as calling out if you would like to avoid using your personal line. It also eliminates the need to have a dedicated land land in your office or business. You can obtain a vanity number and forward calls through grasshopper. Incentivized JR Julliana Reyes Partner and Attorney Read full review
Pros	GoTo (formerly LogMeIn) I like that there are differing voicemails for each extension, to keep up with the image of calling a separate line. I love the voicemail text emails. I believe we pay a little extra, but worth every penny for those urgent calls while I am in a meeting. The cost is very reasonable for the value added to our company. Incentivized David Renberg Broker/Owner Read full review
Cons	GoTo (formerly LogMeIn) It would be nice to have the ability to transfer some calls to another Grasshopper IVR, for those customers who mistakenly dial the wrong number (we have two incoming numbers, one for corporate and one for sales). Likewise, it would be nice to have the ability to forward to a toll-free number, which would have allowed us to work around the inability to transfer between IVRs (see above). Lastly, it would be great to have an 'emergency' switch setting (default off but could be toggled on) that would let us override all IVR settings and transfer all incoming calls elsewhere (either to a direct dial or toll free number) for those rare times when we cannot take any calls (such as a weather emergency OR the one time each year we take all of our staff on a retreat) - that would allow us to send all calls to a backup answering service rather than just voicemail. Incentivized TM Trisha Miller President Read full review
Usability	GoTo (formerly LogMeIn) The admin functions are kind of confusing in the old interface which was my most recent experience on the admin side. Incentivized Matthew Gardner Co-Founder Read full review
Support Rating	GoTo (formerly LogMeIn) When I was setting up my account I contacted support a couple of times. They were also very professional, personable, and helpful. Their response is prompt and thorough. I'm confident I can get any question answered as well as help with any issue I might have. That's pretty important to me. Incentivized Diane Helbig Business Advisor Read full review
Alternatives Considered	GoTo (formerly LogMeIn) I have not used any other phone services like Grasshopper. I know that there is another option out there called Ruby, which is more like a virtual receptionist but since I did not try it out I cannot compare the two. When I started my company I found the services that Grasshopper offers to be perfect. It still works for us and we have no need to change to anything else right now. Incentivized Daniel Shatzkes CEO Entrepreneur, Manufacturer, Musician Founder/CEO Read full review
Return on Investment	GoTo (formerly LogMeIn) It's allowed us to keep cost down. Other phone systems can seriously get outrageous in implementation and monthly fees! It's allowed our team the confidence to work in locations outside of the office and still be seen as professionals. It's decreased the amount of time spent on unwanted sales calls via the call screening application. Incentivized Courtney Mudd Director of Human Resources Read full review
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