What users are saying about
6 Ratings
10 Ratings
6 Ratings
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Score 9.3 out of 100
10 Ratings
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Score 5.2 out of 100

Likelihood to Recommend

Harri

Harri is optimized for hotel companies and medium-sized companies with a high demand for personnel, due to its potential it allows the recruitment of suitable employees for each job
Anonymous | TrustRadius Reviewer

Teleopti WFM

Teleopti WFM is very well suited for call center environments where every minute of your team members' time needs accounting for. If you manage 50+ employees, Teleopti is a good tool to make sense of it all, especially when you need to address various business needs at different times of day.
Anonymous | TrustRadius Reviewer

Pros

Harri

  • I9 is filled up with machine accuracy. The fact that it is not possible to override the system and hire someone without a proper and valid work permit, makes our lives more relaxed.
  • Adding a new policy is done within a couple of hours... for the company that has close to 400 employees.
  • Reporting is quick and very easy to handle. All of your data can be pulled from the phone!
  • Managing interviews and handling hiring is extremely fast. everything is being done through three clicks.
Jovan Prvulovic | TrustRadius Reviewer

Teleopti WFM

  • Shift bids. It has a tremendous number of options for ranking agents bye seniority, quality scores, and other factors.
  • Customer service has always been a strong point with Teleopti. There's never a problem getting help with use of the system or technical issues.
  • User interface. Our agents really enjoy using their schedule portal and find it seamlessly integrates with their other software.
  • The installation and onboarding process was pretty smooth considering other launches we've had.
Clinton Verley | TrustRadius Reviewer

Cons

Harri

  • Isn't very clear on how to load your own templates
  • The interview calendar could be vastly improved in my opinion, and perhaps tie in with personal calendars on phone/email
Anonymous | TrustRadius Reviewer

Teleopti WFM

  • Sometimes the features can look very similar or can be very minimal in the requests tools so it is very easy to make user mistakes (not swapping a field from the default or forgetting to check a box)
  • I tried integrating this calendar with Google Calendar and it never updates the same day when changes are made. It seems like it always take 24 hours to update in other interfaces.
Kayla Gillespie | TrustRadius Reviewer

Support Rating

Harri

Harri 7.6
Based on 10 answers
I have never had to use customer support on Harri’s website. I would say that this tells you a lot about the software itself - very user-friendly - which is why I scored it a 7! There have been a few times when it has taken me a while to work out errors on a page, for example, phone number formats. It would be useful if Harri were to provide more information e.g., if you were to hover over the telephone number, for example. It told you the way it wanted you to write it.
Lara Coghlan | TrustRadius Reviewer

Teleopti WFM

No score
No answers yet
No answers on this topic

Alternatives Considered

Harri

It was a very confusing Sales process at Fourth and with Harri, it was seamless and easy to use and communicate with their team.
Charles Atkinson | TrustRadius Reviewer

Teleopti WFM

We previously used Wisdom WFM, but it didn't accomplish nearly as much as Teleopti WFM has for us.
Anonymous | TrustRadius Reviewer

Return on Investment

Harri

  • Using Harri we found that through its functions we were able to attract a large number of potential employees with skills suited to our needs.
  • We were easily able to identify and reflect the great time gain and paperwork savings obtained by using this software.
  • Harri allows the use of all the ATS tools present in this type of software, presenting itself as one of the most complete at a moderate cost.
Anonymous | TrustRadius Reviewer

Teleopti WFM

  • It has saved us a ton of time and money on the WFM management side by optimizing schedule creation and break placement.
  • Unfortunately the rash of technical issues have been a downside from an ROI side, every minute we are offline is lost revenue.
  • We saved a ton of money because of their excellent training and customer service offerings, there was no need for a laborious install process or protracted training.
Clinton Verley | TrustRadius Reviewer

Screenshots

Teleopti WFM

Pricing Details

Harri

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Teleopti WFM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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