What users are saying about
13 Ratings
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Score 5.6 out of 100
11 Ratings
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Score 6.1 out of 100

Feature Set Ratings

  • Heartland Payroll+ ranks higher in 1 feature set: Payroll Management

Payroll Management

8.6

Heartland Payroll+

86%
8.3

Square Payroll

83%
Heartland Payroll+ ranks higher in 5/7 features

Pay calculation

9.0
90%
4 Ratings
8.9
89%
6 Ratings

Support for external payroll vendors

10.0
100%
1 Rating
8.6
86%
5 Ratings

Off-cycle/On-Demand payment

7.8
78%
2 Ratings
6.4
64%
4 Ratings

Benefit plan administration

9.5
95%
2 Ratings
9.2
92%
5 Ratings

Direct deposit files

8.1
81%
6 Ratings
8.2
82%
6 Ratings

Salary revision and increment management

9.0
90%
5 Ratings
8.8
88%
4 Ratings

Reimbursement management

7.0
70%
1 Rating
8.1
81%
5 Ratings

Attribute Ratings

  • Heartland Payroll+ is rated higher in 1 area: Likelihood to Recommend
  • Square Payroll is rated higher in 1 area: Support Rating

Likelihood to Recommend

5.5

Heartland Payroll+

55%
7 Ratings
5.4

Square Payroll

54%
8 Ratings

Usability

Heartland Payroll+

N/A
0 Ratings
9.0

Square Payroll

90%
1 Rating

Support Rating

1.2

Heartland Payroll+

12%
4 Ratings
9.0

Square Payroll

90%
2 Ratings

Implementation Rating

1.0

Heartland Payroll+

10%
1 Rating

Square Payroll

N/A
0 Ratings

Likelihood to Recommend

Global Payments

We changed payroll companies from Paycom to Heartland this year at the recommendation of our insurance agent who insisted they would integrate with the EASE system, which tracks employee benefits and deductions. However, 8 weeks into it, I regret my decision, since the setup hasn't been completed yet. The lack of responsiveness in some cases is astounding and often we have to ask 3, 4, and 5 times for something to be done. I hate to think what will happen after we are "handed off" from the payroll implementation team to the regular schmucks. We still are not able to track PTO and time off and we have been begging for the self-service feature to be turned on for employees so they can change addresses, bank account info, etc. Their training is NONEXISTENT and their manual is abysmal. DO NOT USE THIS COMPANY!!!!! I wish I could go back to Paycom!
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Square

Square is an amazing platform to have total control over the payroll of all the employees of a company or a specific sector. This platform has a very good functionality to collect exact information on how long each employee works, that is one of its most outstanding characteristics, because it monitors work schedules and overtime and generates detailed reports on the work time of each employee. Square does not allow to schedule payments, that is one of the main problems, however, I consider that it is a very good option for small and medium-sized companies that are looking for a way to have more exact administrative control over the working hours of all their employees. It is a software that works in the cloud, so all the work information that is collected will remain safe without any risk of loss.
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Pros

Global Payments

  • White-glove customer support. All employees are in the United States and they must pay them well, because they don't seem to have turnover there.
  • Technology is awesome. We have Payroll, HR, T&A, ATS, and onboarding with them.
  • Their Tax Credit tech is amazing. I received more money in tax credits last year than payroll cost me. That's a net positive!
  • Compliance with their HR team is great, and they don't hit you over the head on the price for it.
  • Pricing is fantastic with a 3-year price lock. No BS discounting that jumps back up a year later.
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Square

  • 1099 contractor payments are easy, and they provide you with the IRS filing as part of the service.
  • Direct deposit/debit from your already connected account to the employee.
  • Reporting and management features are simple yet inclusive.
  • Low cost compared to alternative solutions.
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Cons

Global Payments

  • Sometimes the system (geocode) will not allow me to process address changes by asking for help from our specialist.
  • Response for assistance is usually a lot slower when our dedicated specialist is not available.
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Square

  • It's a bit pricey for larger companies at $5 per person paid per month.
  • Has a bit of a learning curve that seems steeper than necessary
  • reports can be confusing at first
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Pricing Details

Heartland Payroll+

Starting Price

Editions & Modules

Heartland Payroll+ editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Square Payroll

    Starting Price

    Editions & Modules

    Square Payroll editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Usability

      Global Payments

      No answers on this topic

      Square

      It could use a mobile-friendly interface. Other than that it's a simple layout and non-cluttered which allows you to get done what you need to get done. No unnecessary dodads or distractions.
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      Support Rating

      Global Payments

      I never have trouble reaching customer support. They always are able to assist with fixing any problems that arise. There honestly haven't been many issues at all. Only ones I've created :)
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      Square

      I think they have quick and helpful customer service reps, however, I give them a 9 because I have had to wait on hold for long periods of time before.
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      Implementation Rating

      Global Payments

      The Heartland team could care less about how difficult your experience is. In fact, I think they delight in seeing you struggle!
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      Square

      No answers on this topic

      Alternatives Considered

      Global Payments

      I've considered moving payroll over to QuickBooks Online so that everything is in one place, but it would probably take too much work considering that our current system works really well. I think QuickBooks would confuse me, honestly. There are other systems that offer different user interfaces that are neat looking, but I haven't done too much research because Heartland Payroll offered me a really good deal for processing since we are a small company.
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      Square

      I liked patriot, but I found it to be more confusing than Square and took me too much time to setup. I setup Square Payroll in about an hour. I would also say the Square interface made more sense to me. I also like how Square offers more things like benefits, etc. that can be added on.
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      Return on Investment

      Global Payments

      • We have a net positive using Heartland. We actually bring more money in from their tax credits than the payroll service actually costs.
      • I used to have a part-time person handing our payroll/HR needs. Now this is done by me because it's so easy.
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      Square

      • Square Payroll has dramatically reduced the time it takes to process payroll.
      • We could have a faster payroll with the Square POS integration for commission, but that is not something we've implemented yet.
      Read full review

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