What users are saying about
3 Ratings
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Score 8.7 out of 100
5 Ratings
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Score 8.3 out of 100

Likelihood to Recommend

Heartland Payroll

Because we're a small business, I can't tell if Heartland Payroll is appropriate for a larger operation. For a small business, it's like having your own HR department. You can place an ad, accept resumes, and hire directly through their Heartland Hires platform. This is perfect for a small company like ours. For a larger company, it may not be robust enough.
Lisa Baker | TrustRadius Reviewer

Square Payroll

Square is an amazing platform to have total control over the payroll of all the employees of a company or a specific sector. This platform has a very good functionality to collect exact information on how long each employee works, that is one of its most outstanding characteristics, because it monitors work schedules and overtime and generates detailed reports on the work time of each employee. Square does not allow to schedule payments, that is one of the main problems, however, I consider that it is a very good option for small and medium-sized companies that are looking for a way to have more exact administrative control over the working hours of all their employees. It is a software that works in the cloud, so all the work information that is collected will remain safe without any risk of loss.
Sasha Brito | TrustRadius Reviewer

Feature Rating Comparison

Payroll Management

Heartland Payroll
9.8
Square Payroll
9.7
Pay calculation
Heartland Payroll
10.0
Square Payroll
10.0
Direct deposit files
Heartland Payroll
10.0
Square Payroll
10.0
Salary revision and increment management
Heartland Payroll
9.5
Square Payroll
8.6
Support for external payroll vendors
Heartland Payroll
Square Payroll
9.3
Off-cycle/On-Demand payment
Heartland Payroll
Square Payroll
10.0
Benefit plan administration
Heartland Payroll
Square Payroll
10.0
Reimbursement management
Heartland Payroll
Square Payroll
10.0

Pros

Heartland Payroll

  • The account rep is very responsive and usually gets back to my emails quickly.
  • The online system is really easy to use.
  • They offer a separate page for employees to log in for pay stubs and another log in for admin.
Bradley Gill | TrustRadius Reviewer

Square Payroll

  • 1099s
  • Takes taxes out automatically
  • Easy to use and setup for newbies
Elizabeth Pampalone | TrustRadius Reviewer

Cons

Heartland Payroll

  • The payroll online platform is not the best
TINA LARSSON | TrustRadius Reviewer

Square Payroll

  • More reporting options online. Downloading export is cumbersome.
  • Speedier deposits. 4 day turn around is a problem sometimes.
  • Improve W-2 process, explanations.
JoAnna Cohen | TrustRadius Reviewer

Usability

Heartland Payroll

No score
No answers yet
No answers on this topic

Square Payroll

Square Payroll 9.0
Based on 1 answer
It could use a mobile-friendly interface. Other than that it's a simple layout and non-cluttered which allows you to get done what you need to get done. No unnecessary dodads or distractions.
JoAnna Cohen | TrustRadius Reviewer

Support Rating

Heartland Payroll

Heartland Payroll 9.7
Based on 3 answers
I never have trouble reaching customer support. They always are able to assist with fixing any problems that arise. There honestly haven't been many issues at all. Only ones I've created :)
Lisa Baker | TrustRadius Reviewer

Square Payroll

Square Payroll 9.0
Based on 2 answers
I think they have quick and helpful customer service reps, however, I give them a 9 because I have had to wait on hold for long periods of time before.
Joanna Knight | TrustRadius Reviewer

Alternatives Considered

Heartland Payroll

I've considered moving payroll over to QuickBooks Online so that everything is in one place, but it would probably take too much work considering that our current system works really well. I think QuickBooks would confuse me, honestly. There are other systems that offer different user interfaces that are neat looking, but I haven't done too much research because Heartland Payroll offered me a really good deal for processing since we are a small company.
Bradley Gill | TrustRadius Reviewer

Square Payroll

We have tested the QuickBooks Online platform. Before using Square, we tried QuickBooks, but the experience we had was not to our liking. QuickBooks Online is a much more complicated platform to use, the interface is much larger and has complexity in the configuration of the collection of hours of work of the employees. In addition, QuickBooks technical support does not respond in time to users' doubts, on several occasions we had several doubts about the operation of the platform and the response was too late and inconsistent. We decided to use Square Payroll because it offered us a much more accessible UI, a simpler but more precise interface for what we needed in our company, to be able to make payroll payments and make detailed reports on the workers.
Sasha Brito | TrustRadius Reviewer

Return on Investment

Heartland Payroll

  • I do not know
TINA LARSSON | TrustRadius Reviewer

Square Payroll

  • + Less time worrying about taxes
  • + Saves time at tax time with easy to print/save reports
Elizabeth Pampalone | TrustRadius Reviewer

Pricing Details

Heartland Payroll

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Square Payroll

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Heartland Payroll
8.7
Square Payroll
8.3

Usability

Heartland Payroll
Square Payroll
9.0

Support Rating

Heartland Payroll
9.7
Square Payroll
9.0

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