Help Sumo vs. Zendesk Suite
Help Sumo vs. Zendesk Suite
Product | Rating | Most Used By | Product Summary | Starting Price |
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Help Sumo | N/A | Help Sumo is help desk software from AJ Squared, Inc, available for a one-time license purchase. | N/A | |
Zendesk Suite | N/A | The Zendesk Support suite is a cloud-based customer support software built for better customer relationships. Designed to improve customer satisfaction and to support customers on any channel: text SMS, web, mobile app, phone, email, social media. The vendor states more than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Slack are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk offers a full suite of products to meet customer… | $55 per month agent |
Help Sumo | Zendesk Suite | |||||||||||||||
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Help Sumo | Zendesk Suite | |
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Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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Help Sumo | Zendesk Suite | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Salesforce Service Cloud Score 8.7 out of 10 | Salesforce Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Help Sumo | Zendesk Suite | |
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Likelihood to Recommend | - (0 ratings) | 8.3 (151 ratings) |
Likelihood to Renew | - (0 ratings) | 10.0 (40 ratings) |
Usability | - (0 ratings) | 7.7 (24 ratings) |
Availability | - (0 ratings) | 8.6 (13 ratings) |
Performance | - (0 ratings) | 8.0 (10 ratings) |
Support Rating | - (0 ratings) | 9.0 (29 ratings) |
In-Person Training | - (0 ratings) | 10.0 (1 ratings) |
Online Training | - (0 ratings) | 7.9 (9 ratings) |
Implementation Rating | - (0 ratings) | 9.0 (18 ratings) |
Configurability | - (0 ratings) | 9.3 (3 ratings) |
Help Sumo | Zendesk Suite | |
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Likelihood to Recommend | AJ Square No answers on this topic | Zendesk |
Pros | AJ Square No answers on this topic | Zendesk |
Cons | AJ Square No answers on this topic | Zendesk |
Likelihood to Renew | AJ Square No answers on this topic | Zendesk |
Usability | AJ Square No answers on this topic | Zendesk |
Reliability and Availability | AJ Square No answers on this topic | Zendesk |
Performance | AJ Square No answers on this topic | Zendesk |
Support Rating | AJ Square No answers on this topic | Zendesk |
Online Training | AJ Square No answers on this topic | Zendesk |
Implementation Rating | AJ Square No answers on this topic | Zendesk |
Alternatives Considered | AJ Square No answers on this topic | Zendesk |
Return on Investment | AJ Square No answers on this topic | Zendesk |
ScreenShots | Zendesk Suite Screenshots |