What users are saying about
8 Ratings
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Top Rated
175 Ratings
8 Ratings
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Score 8.3 out of 100

SysAid

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Top Rated
175 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.6 out of 100

Feature Set Ratings

    Incident and problem management

    HelpCrunch

    Feature Set Not Supported
    N/A
    8.7

    SysAid

    87%
    SysAid ranks higher in 7/7 features

    Organize and prioritize service tickets

    N/A
    0 Ratings
    9.0
    90%
    126 Ratings

    Expert directory

    N/A
    0 Ratings
    8.7
    87%
    99 Ratings

    Service restoration

    N/A
    0 Ratings
    8.7
    87%
    85 Ratings

    Self-service tools

    N/A
    0 Ratings
    9.1
    91%
    120 Ratings

    Subscription-based notifications

    N/A
    0 Ratings
    8.1
    81%
    86 Ratings

    ITSM collaboration and documentation

    N/A
    0 Ratings
    8.7
    87%
    99 Ratings

    ITSM reports and dashboards

    N/A
    0 Ratings
    8.8
    88%
    105 Ratings

    ITSM asset management

    HelpCrunch

    Feature Set Not Supported
    N/A
    8.6

    SysAid

    86%
    SysAid ranks higher in 3/3 features

    Configuration mangement

    N/A
    0 Ratings
    8.9
    89%
    101 Ratings

    Asset management dashboard

    N/A
    0 Ratings
    8.2
    82%
    105 Ratings

    Policy and contract enforcement

    N/A
    0 Ratings
    8.6
    86%
    70 Ratings

    Change management

    HelpCrunch

    Feature Set Not Supported
    N/A
    8.8

    SysAid

    88%
    SysAid ranks higher in 3/3 features

    Change requests repository

    N/A
    0 Ratings
    8.8
    88%
    89 Ratings

    Change calendar

    N/A
    0 Ratings
    8.8
    88%
    73 Ratings

    Service-level management

    N/A
    0 Ratings
    8.9
    89%
    92 Ratings

    Attribute Ratings

    • HelpCrunch is rated higher in 1 area: Support Rating
    • SysAid is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    8.0

    HelpCrunch

    80%
    4 Ratings
    8.8

    SysAid

    88%
    128 Ratings

    Likelihood to Renew

    HelpCrunch

    N/A
    0 Ratings
    9.3

    SysAid

    93%
    13 Ratings

    Usability

    HelpCrunch

    N/A
    0 Ratings
    8.9

    SysAid

    89%
    40 Ratings

    Availability

    HelpCrunch

    N/A
    0 Ratings
    9.1

    SysAid

    91%
    4 Ratings

    Performance

    HelpCrunch

    N/A
    0 Ratings
    9.2

    SysAid

    92%
    4 Ratings

    Support Rating

    10.0

    HelpCrunch

    100%
    2 Ratings
    8.9

    SysAid

    89%
    51 Ratings

    In-Person Training

    HelpCrunch

    N/A
    0 Ratings
    9.1

    SysAid

    91%
    2 Ratings

    Online Training

    HelpCrunch

    N/A
    0 Ratings
    9.1

    SysAid

    91%
    2 Ratings

    Implementation Rating

    HelpCrunch

    N/A
    0 Ratings
    8.5

    SysAid

    85%
    7 Ratings

    Configurability

    HelpCrunch

    N/A
    0 Ratings
    9.1

    SysAid

    91%
    2 Ratings

    Contract Terms and Pricing Model

    HelpCrunch

    N/A
    0 Ratings
    8.4

    SysAid

    84%
    13 Ratings

    Ease of integration

    HelpCrunch

    N/A
    0 Ratings
    5.0

    SysAid

    50%
    2 Ratings

    Product Scalability

    HelpCrunch

    N/A
    0 Ratings
    8.8

    SysAid

    88%
    4 Ratings

    Professional Services

    HelpCrunch

    N/A
    0 Ratings
    8.8

    SysAid

    88%
    8 Ratings

    Vendor post-sale

    HelpCrunch

    N/A
    0 Ratings
    9.1

    SysAid

    91%
    3 Ratings

    Vendor pre-sale

    HelpCrunch

    N/A
    0 Ratings
    9.1

    SysAid

    91%
    3 Ratings

    Likelihood to Recommend

    HelpCrunch

    Pros: - It is very easy to deploy out of the box. - Has good integration with most large scale platform and Operating Systems. Cons: - Because it is SaaS based, the used cases are very specific.
    Read full review

    SysAid Technologies

    If you have a very small team that will not expand this might be for you. There is also a free version that works well. Performance and features will work much better in the cloud. Don't get an on-prem version. Also, they are HIPPA compliant, which was a big sell for us.
    Read full review

    Pros

    HelpCrunch

    • Fastest time to market - set up the application fast and easy.
    • The tags, filters, automated messaging and pop-ups are the best way to keep the potential customers engaged and achieve higher productivity.
    • Coolest dashboard where I can find all tabs, data, analytics, and insights to make better decisions and provide ultimate customer experience.
    Read full review

    SysAid Technologies

    • Ease of use for end users creating tickets from their own Self-Service Portal (which is tied into Windows Active Directory so no login is needed).
    • Ease of use and management of tickets by the IT staff.
    • Flexibility. We currently have IT teams associated with a single program, a single department, and all other IT items. SysAid allows us to easily manage this, add to it, change it, etc.
    • Support - SysAid support has remained consistently great throughout the years that we have had the product. That is a fairly rare thing for hosted solutions these days.
    • Expandability. We have a lot more that we can still do with the product and are working on expanding what it can do as we move forward in time. There is a lot to this product overall.
    Read full review

    Cons

    HelpCrunch

    • Not found any so far
    Read full review

    SysAid Technologies

    • The ability to do backups from within the system
    • Ability to add more widgets on the Dashboard instead of the current limitation of 6 per Dashboard
    • Simplified integration of cloud services like Office 365 and Google Workspace
    • Mobile app for both iOS and Android
    Read full review

    Pricing Details

    HelpCrunch

    Starting Price

    $12 per month

    Editions & Modules

    HelpCrunch editions and modules pricing
    EditionModules
    Basic - Live chat$12.001
    Premium - Live chat$21.002
    Basic - Live chat+Emails$25.003
    Premium - Live chat+Emails$43.004

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Unlike most competitors, HelpCrunch's pricing is agent-based (not contacts-based) which gives you a full transparency of your chosen pricing plan and straightforward billing. Free 14-day trial is available to take the solution for a test drive. We're pretty flexible in terms of pricing. If you need a custom pricing plan - just message us via our website chat and we'll come up with a suitable pricing for your needs.

    SysAid

    Starting Price

    Editions & Modules

    SysAid editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      Required Free - $0

      Additional Details

      SysAid service desk is packaged with all-inclusive features for one low price. Offered in cloud or on-premise.

      See Pricing

      Likelihood to Renew

      HelpCrunch

      No answers on this topic

      SysAid Technologies

      We are SysAid users since 2008 and we will continue to use SysAid years to come. We use SysAid for Asset Management and SysAid and we intend to keep it this way and there is no intention that we will replace SysAid with another system. SysAid has been reliable to use and has helped us with our day to day jobs
      Read full review

      Usability

      HelpCrunch

      No answers on this topic

      SysAid Technologies

      SysAid is easy to use and configure. There are some technical components to the configuration, but their implementation of the SysAid system allows for easy self-service. There was only one time that SysAid could not provide a solution to my direct need. We quickly found a workaround. The issue was integration with Microsoft Office 365 when it was first released. The connection between SysAid and Outlook was problematic. It was not long before SysAid had resolved the issue and provided that integration.
      Read full review

      Reliability and Availability

      HelpCrunch

      No answers on this topic

      SysAid Technologies

      Ha habido pocas veces que no ha estado disponible pero siempre avisan con antelación cuando el servicio no estará activo por una situación controlada
      Read full review

      Performance

      HelpCrunch

      No answers on this topic

      SysAid Technologies

      No, In my company it is integrated with the Control-M and when ever we receive any incident of the control M console, we receive a ticket at the same time on SysAid
      Read full review

      Support Rating

      HelpCrunch

      Always available, very knowledgeable, faster resolution.
      Read full review

      SysAid Technologies

      I have had nothing but positive experiences working with the SysAid support team. There are multiple pathways to request and receive support, which are all connected with each other. I get an efficient and effective response most of the time and when there is not immediately a good answer, they create a support request to follow up for resolution.
      Read full review

      In-Person Training

      HelpCrunch

      No answers on this topic

      SysAid Technologies

      My team was greatly assisted and trained well. Despite the time zone difference the trainer made every effort to be available during times that were suitable for us and the assistance and help offered was extremely appreciated by my team. A wonderful experience by the team.
      Read full review

      Online Training

      HelpCrunch

      No answers on this topic

      SysAid Technologies

      Training was well structure and delivered. Questions were thoroughly answered and any issues we had were provided with support and help.
      Read full review

      Implementation Rating

      HelpCrunch

      No answers on this topic

      SysAid Technologies

      It is recommended that it be synchronized with the active directory for a better experience, also using the network scanning tools are very useful both to maintain your hardware and software inventory. See all the documentation found on the portal where they suggest good practices for the use of SysAid and exploit it from the first time
      Read full review

      Alternatives Considered

      HelpCrunch

      HelpCrunch is more affordable than other alternatives on the market and offers better customer support.
      Read full review

      SysAid Technologies

      Sysaid had many of the service offerings as the large players had but at a much more cost effective price point. The licensing model was very fair and we felt that the amount of time that we would have to re-invest in the tool was minimal. For example, one of the other solutions we evaluated costed more for the professional services to get up and running then the cost of the product.
      Read full review

      Contract Terms and Pricing Model

      HelpCrunch

      No answers on this topic

      SysAid Technologies

      When we purchase it, the plans were different and mainly we acquired lifetime licenses. in the past year, we migrated to the cloud version. In both cases, the pricing structure was accurate, although they could provide some extra flexibility to pay for exactly what we need in the business.
      Read full review

      Scalability

      HelpCrunch

      No answers on this topic

      SysAid Technologies

      Le doy esta calificación porque los módulos que contiene se pueden usar para casi cualquier departamento, tanto gestión de tickets como inventarios de equipos, hemos utilizado una versión gratuita en Ingeniería para gestionar sus tiempos en las tareas asignadas, es lo único que utilizan pero podrían usar fácilmente el módulo de inventario para su herramienta y el módulo de proyectos también
      Read full review

      Professional Services

      HelpCrunch

      No answers on this topic

      SysAid Technologies

      Professional services is just that professional, i have had the opportunity to use this service on several occasions, a technical issue comes up, i made an appointment for one hour and i am contacted at the required time, the representative that hold of my system and goes through the problem while i look on so its also a learning process
      Read full review

      Return on Investment

      HelpCrunch

      • Great price point.
      • Effective self service platform.
      • Good alerting solution.
      Read full review

      SysAid Technologies

      • How easy it is to configure the app to our existing ITIL process. The ability to pick what services we would like to have as well as the ability to integrate using API as well as the marketplace.
      • Intuitive interface. Integration to Outlook. Easy reporting.
      • It has a very user-friendly interface and effective management capabilities.
      Read full review

      Screenshots

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