helpmaster vs. Zendesk Suite
helpmaster vs. Zendesk Suite
Product | Rating | Most Used By | Product Summary | Starting Price |
---|---|---|---|---|
helpmaster | N/A | HelpMaster is a help desk / ticketing software built to provide the ability to log, track, manage, automate and escalate customer support issues with capabilities such as customer relationship management (CRM) and workflow automation. | N/A | |
Zendesk Suite | N/A | The Zendesk Support suite is a cloud-based customer support software built for better customer relationships. Designed to improve customer satisfaction and to support customers on any channel: text SMS, web, mobile app, phone, email, social media. The vendor states more than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Slack are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk offers a full suite of products to meet customer… | $55 per month agent |
helpmaster | Zendesk Suite | |||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Editions & Modules | No answers on this topic |
| ||||||||||||||
Offerings |
| |||||||||||||||
Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
helpmaster | Zendesk Suite | |
---|---|---|
Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
|
helpmaster | Zendesk Suite | |||||||||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Incident and problem management |
| |||||||||||||||||||||
Self Help Community |
| |||||||||||||||||||||
Multi-Channel Help |
|
helpmaster | Zendesk Suite | |
---|---|---|
Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Salesforce Service Cloud Score 8.7 out of 10 | Salesforce Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
helpmaster | Zendesk Suite | |
---|---|---|
Likelihood to Recommend | - (0 ratings) | 8.3 (151 ratings) |
Likelihood to Renew | - (0 ratings) | 10.0 (40 ratings) |
Usability | - (0 ratings) | 7.7 (24 ratings) |
Availability | - (0 ratings) | 8.6 (13 ratings) |
Performance | - (0 ratings) | 8.0 (10 ratings) |
Support Rating | - (0 ratings) | 9.0 (29 ratings) |
In-Person Training | - (0 ratings) | 10.0 (1 ratings) |
Online Training | - (0 ratings) | 7.9 (9 ratings) |
Implementation Rating | - (0 ratings) | 9.0 (18 ratings) |
Configurability | - (0 ratings) | 9.3 (3 ratings) |
helpmaster | Zendesk Suite | |
---|---|---|
Likelihood to Recommend | PRD Software No answers on this topic | Zendesk |
Pros | PRD Software No answers on this topic | Zendesk |
Cons | PRD Software No answers on this topic | Zendesk |
Likelihood to Renew | PRD Software No answers on this topic | Zendesk |
Usability | PRD Software No answers on this topic | Zendesk |
Reliability and Availability | PRD Software No answers on this topic | Zendesk |
Performance | PRD Software No answers on this topic | Zendesk |
Support Rating | PRD Software No answers on this topic | Zendesk |
Online Training | PRD Software No answers on this topic | Zendesk |
Implementation Rating | PRD Software No answers on this topic | Zendesk |
Alternatives Considered | PRD Software No answers on this topic | Zendesk |
Return on Investment | PRD Software No answers on this topic | Zendesk |
ScreenShots | Zendesk Suite Screenshots |