What users are saying about
11 Ratings
6 Ratings
11 Ratings
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Score 6.7 out of 100
6 Ratings
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Score 8.5 out of 100

Feature Set Ratings

    Incident and problem management

    2.0

    Hiver

    20%

    SAP Jam

    Feature Set Not Supported
    N/A
    Hiver ranks higher in 3/3 features

    Organize and prioritize service tickets

    1.4
    14%
    3 Ratings
    N/A
    0 Ratings

    Ticket creation and submission

    2.3
    23%
    3 Ratings
    N/A
    0 Ratings

    Ticket response

    2.3
    23%
    3 Ratings
    N/A
    0 Ratings

    Multi-Channel Help

    3.3

    Hiver

    33%

    SAP Jam

    Feature Set Not Supported
    N/A
    Hiver ranks higher in 1/1 features

    Email support

    3.3
    33%
    3 Ratings
    N/A
    0 Ratings

    Project Management

    Hiver

    Feature Set Not Supported
    N/A
    7.7

    SAP Jam

    77%
    SAP Jam ranks higher in 7/7 features

    Task Management

    N/A
    0 Ratings
    7.0
    70%
    1 Rating

    Gantt Charts

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Scheduling

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    Workflow Automation

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Mobile Access

    N/A
    0 Ratings
    8.0
    80%
    2 Ratings

    Search

    N/A
    0 Ratings
    8.0
    80%
    2 Ratings

    Visual planning tools

    N/A
    0 Ratings
    6.0
    60%
    1 Rating

    Communication

    Hiver

    Feature Set Not Supported
    N/A
    4.8

    SAP Jam

    48%
    SAP Jam ranks higher in 8/8 features

    Chat

    N/A
    0 Ratings
    7.0
    70%
    2 Ratings

    Notifications

    N/A
    0 Ratings
    4.0
    40%
    2 Ratings

    Discussions

    N/A
    0 Ratings
    4.0
    40%
    2 Ratings

    Surveys

    N/A
    0 Ratings
    3.0
    30%
    2 Ratings

    Internal knowledgebase

    N/A
    0 Ratings
    5.0
    50%
    2 Ratings

    Integrates with GoToMeeting

    N/A
    0 Ratings
    6.0
    60%
    1 Rating

    Integrates with Gmail and Google Hangouts

    N/A
    0 Ratings
    4.0
    40%
    1 Rating

    Integrates with Outlook

    N/A
    0 Ratings
    5.0
    50%
    1 Rating

    File Sharing & Management

    Hiver

    Feature Set Not Supported
    N/A
    5.6

    SAP Jam

    56%
    SAP Jam ranks higher in 8/8 features

    Versioning

    N/A
    0 Ratings
    7.0
    70%
    2 Ratings

    Video files

    N/A
    0 Ratings
    3.0
    30%
    2 Ratings

    Audio files

    N/A
    0 Ratings
    4.0
    40%
    2 Ratings

    Document collaboration

    N/A
    0 Ratings
    6.0
    60%
    2 Ratings

    Access control

    N/A
    0 Ratings
    8.0
    80%
    2 Ratings

    Advanced security features

    N/A
    0 Ratings
    6.0
    60%
    2 Ratings

    Integrates with Google Drive

    N/A
    0 Ratings
    4.0
    40%
    1 Rating

    Device sync

    N/A
    0 Ratings
    7.0
    70%
    1 Rating

    Attribute Ratings

    • Hiver is rated higher in 1 area: Support Rating
    • SAP Jam is rated higher in 2 areas: Likelihood to Recommend, Usability

    Likelihood to Recommend

    1.4

    Hiver

    14%
    3 Ratings
    8.0

    SAP Jam

    80%
    2 Ratings

    Likelihood to Renew

    Hiver

    N/A
    0 Ratings
    4.0

    SAP Jam

    40%
    1 Rating

    Usability

    3.0

    Hiver

    30%
    1 Rating
    5.0

    SAP Jam

    50%
    1 Rating

    Support Rating

    4.0

    Hiver

    40%
    1 Rating
    2.0

    SAP Jam

    20%
    2 Ratings

    Likelihood to Recommend

    Hiver

    Any work environment where more than one team member is able to address certain customer requests. We used to use Groups, but then it was confusing as to whether or not someone responded, and we needed more transparency between team members. Another example is a person emailing with a billing question. We used to reply and add the billing department's email address or forward the email to billing, but with Hiver, simply assigning it to the billing HIVER Inbox allows anyone to reply directly to the customer without the issue of either the customer or team member remembering to reply all or accidentally replying only to the team member forwarding the email.
    Read full review

    SAP

    When you need to create a private, secure space for individuals to collaborate or work on a project together, SAP Jam does a great job at bringing people together and giving them a space to work together in. There are also great ways to provide learning opportunities (including sharing webinars or other educational content)
    Read full review

    Pros

    Hiver

    • It's easy to set up, and manage ongoing.
    • The customer service and support is amazing- I get check ins, quick responses to enquiries and extras from time to time.
    • It knows what it's doing- it's here to take the issue of gmail not being the best when it comes to shared inboxes and it has provided the perfect solution!
    Read full review

    SAP

    • Inventory planning
    • Design data storage
    • Scheduling
    • Production planning
    • Material consumption
    Read full review

    Cons

    Hiver

    • There is currently no way to create a support ticket unless related to an email already received. It would be extremely beneficial to be able to take a call and create a support ticket within HIVER based on the call in the same manner that we can create a ticket from an inbound email.
    Read full review

    SAP

    • Sometimes users get too many notifications from the system which can be overwhelming if they haven't set up their notifications to their standards.
    • Analytics on engagement aren't great.
    Read full review

    Pricing Details

    Hiver

    Starting Price

    $14 /user/month

    Editions & Modules

    Hiver editions and modules pricing
    EditionModules
    PLUS PLAN$14.001
    PREMIUM PLAN$22.002
    ENTERPRISE PLAN$34.003

    Footnotes

    1. /user/month
    2. /user/month
    3. /user/month

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    SAP Jam

    Starting Price

    Editions & Modules

    SAP Jam editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Likelihood to Renew

      Hiver

      No answers on this topic

      SAP

      We are moving toward other platforms that are meant more for virtual community, like Higher Logic. The customer support at SAP Jam is also lacking.
      Read full review

      Usability

      Hiver

      Easy to use
      Read full review

      SAP

      It's an integrated platform that brings together a lot of different people from across the association to work on shared projects, etc. Given the various roles people play and the varying skill sets they bring to the table, the platform is fairly intuitive to use and easy to navigate around
      Read full review

      Support Rating

      Hiver

      Support is there, can be slow at times.
      Read full review

      SAP

      We have to submit requests multiple times to get a response and it often feels like they go into a black hole. Because we don't have anyone in house really supporting the back-end of the platform, we rely on SAP Jam's support and development teams to help solve problems and improve the platform for us.
      Read full review

      Alternatives Considered

      Hiver

      Hiver was the only option we looked at. There didn't appear to be many alternatives in the market
      Read full review

      SAP

      Read full review

      Return on Investment

      Hiver

      • Hiver has increased the efficiency by which we address emailed questions and concerns.
      • Hiver increases transparency between team members.
      • Information pertinent to one or more team members is searchable by all applicable team members making it easier to research a situation that otherwise could have been stored in details across separate member email histories.
      Read full review

      SAP

      • Automation in process
      • Ease of communication
      • Lack of change notification
      • Lack of multiple selection search
      Read full review

      Screenshots

      Add comparison