Likelihood to Recommend In cases of brands that have been in the market for a long time but do not see any impact from new clients or consumers, HubSpot is ideal since it allows to keep the brand fresh in the mind of the audience. HubSpot additionally provides insight into what we're doing and allowed us to align the sales team with company goals. It also ensures that you receive updates from your computer. We can handle all programming requests that come into our team. One thing that HubSpot can improve on is not having a good centralized dashboard that allows for a full view of ALL data coming in. You can go to each piece, but not having them all attached to the board adds a bit of a challenge. It's not very complex to handle, but it would be easier to use if it had that feature.
Read full review If you are using Office365 and it is within your budget, utilizing SmartCloud Connect as an interface with a CRM is a no-brainer. It remains hidden when Outlook opens, but with an email selected you can open it with a single click. It then allows you to associate the email and even attachments with email addresses that were included in the to, cc, or from sections of the email. It's a very intuitive user interface and saves time in email tracking.
Read full review Pros Easy to figure out. Once you login, it's incredibly easy to figure out what to do, thanks to their simple UIX. Easy integrations with many partners. PieSync offers easy integrations with many partners. Integrating is as easy as clicking, filling in your login information and clicking again! Allowing multiple integrations. I'm glad PieSync allows multiple integrations so you aren't limited with how you integrate your different systems with contact information. Very helpful! Read full review Integration with SF Logging call Creating new task and events Read full review Cons The biggest issue we have had with PieSync is the lack of detail within syncing. Sometimes when there is an issue with a Sync it is hard to determine what went wrong. Even though most of the time it's user error, it's hard to diagnose issues with the current PieSync set-up. The pricing of PieSync is a little odd and I think should be based on something other than number of contacts you're syncing. Read full review Sometimes my plugin gets disconnected from my Gmail. This needs to be fixed. Read full review Likelihood to Renew The tool is very "set it and forget it" and reliable!
Tim Berman Founder and Growth Hacker at Big Red's Equipment Sales
Read full review Because of the issues we have been having regarding connectivity and instability of the google extension. At some point if this is not handled we may have to find a new vendor to support our needs
Read full review Usability I used it with a couple of systems that I was not expecting to be smooth sailing and it just worked without any issues.
Read full review Super easy to use when it is working properly
Read full review Support Rating Every time that I've had a question, PieSync has been very responsive. It is a reliable company with a great team that is devoted to helping their customers. I've been their customer for 2 years and I've never looked back. Support is an important reason why PieSync is my go-to app for this job.
Read full review Sometimes they ask for way to much information. They need screenshots, full event names, date and times events were set (Which can be very difficult when you have a reoccurring meeting that was originally set years ago)
Read full review Online Training Super easy walk thorough. I believe it was a 1 hours session
Read full review Implementation Rating Super easy to setup and maintain
Read full review Alternatives Considered PieSync is much less confusing, and from what I remember, cheaper. But if you need a more robust solution to get more data from system to system, you will need to find something other than PieSync.
Zapier can be confusing and complicated to setup. And as you get more and more into the weeds with
Zapier , you start realizing that you need to upgrade from plan to plan as you add these more complicated steps.
Read full review Out of all the other utilities we've used, SmartCloud connect seems to be the most stable. The other interfaces sometimes caused glitchy integrations with Outlook, requiring a user to restart the add-in to restore functionality, but so far that has not been the case with SmartCloud Connect. SmartCloud connect also allows you to connect to different CRM's instead of just one, which means you can still use it when migrating between CRM's.
Read full review Return on Investment PieSync saves our team countless hours of repetitive data input by syncing the data automatically. PieSync has allowed us to use additional specialized marketing software and still be able to keep our contact data synced to our CRM. ROI is positive as the cost has far outweighed the time savings of inputting data and reducing mistakes with client data. Read full review It has just made me more proficient. Read full review ScreenShots HubSpot Operations Hub Screenshots