IBM Case Manager vs. PeopleDoc / UKG HR Service Delivery (discontinued)

IBM Case Manager

IBM Case Manager

14 Reviews and Ratings

PeopleDoc / UKG HR Service Delivery (discontinued)

PeopleDoc / UKG HR Service Delivery (discontinued)

15 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
IBM Case Manager	Score 10.0 out of 10	N/A	IBM Case Manager is a case management product that allows customers to resolve complex cases by providing persistent access to information, workflow, tasks, and analytics.	N/A
PeopleDoc / UKG HR Service Delivery (discontinued)	Score 6.2 out of 10	N/A	PeopleDoc, later UKG HR Service Delivery, was an HR Service Delivery platform used to improve HR agility and ease compliance management. The product is to be discontinued, and will no longer be available for sale.	N/A

Pricing

IBM Case Manager

PeopleDoc / UKG HR Service Delivery (discontinued)

Editions & Modules

No answers on this topic

No answers on this topic

Offerings

Pricing Offerings
IBM Case Manager	PeopleDoc / UKG HR Service Delivery (discontinued)
Free Trial
No	No
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	No

Entry-level Setup Fee

No setup fee

No setup fee

Additional Details

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More Pricing Information

Community Pulse
	IBM Case Manager	PeopleDoc / UKG HR Service Delivery (discontinued)
Top Pros	Pro Workflow management Pro Rest api Pro Business operations	Pro Intelligence reporting Pro Easy to use Pro Business intelligence reporting
Top Cons	Minus User experience Minus Deployment model Minus Integration support	Minus Desktop version Minus Able to submit Minus Take action

Best Alternatives
	IBM Case Manager	PeopleDoc / UKG HR Service Delivery (discontinued)
Small Businesses	Kissflow Score 6.4 out of 10	No answers on this topic
Medium-sized Companies	TIBCO® BPM Enterprise Score 7.0 out of 10	greytHR Score 8.2 out of 10
Enterprises	Infor Human Resources Score 7.3 out of 10	Infor Human Resources Score 7.3 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	IBM Case Manager	PeopleDoc / UKG HR Service Delivery (discontinued)
Likelihood to Recommend	8.0 (1 ratings)	6.9 (4 ratings)

User Testimonials
	IBM Case Manager	PeopleDoc / UKG HR Service Delivery (discontinued)
Likelihood to Recommend	IBM It's well suited for complex applications in health, banking industries, legal departments that deal with repeatable complex business problems and it allows/provide those authority to case workers to resolve these issues. And I feel IBM Case Manager might not be suitable for organization who deal with less complex problems that can be easily resolved by other business process products. Incentivized Verified User Anonymous Read full review	Discontinued Products A comprehensive HR system like UKG HR Service Delivery has value in unifying the functionality that, for many companies like ours, used to be distributed across multiple point solutions. However, the user experience of most areas of functionality is inferior to most of the best-of-breed point solutions on the market, a trade-off I wish we didn't have to make to have a truly connected system. Incentivized Rand Habegger Director, Marketing Communications Read full review
Pros	IBM IBM Case Manager provide case builder to build customer solution that create your case types, workflows, relevant document types that connect with cases, and capability of authorizing people to access through different roles. IBM Case Manager provides lot extensive case REST API which allows applications to integrate with IBM Case Manager and Content Engine. IBM Case Manager comes with one of the admin client tool which is very easy for an administrator to manage the solution deployments. Incentivized Verified User Anonymous Read full review	Discontinued Products Business Intelligence Reporting with the data found in the UKG HR Service Delivery system. It is very customizable to fit our company needs. Many opportunities for a workflow to make employee data management more seamless. Incentivized HR Hollie Rodgers Sr. Human Resources Coordinator Read full review
Cons	IBM Integration with IBM BPM. Integration with Cloud Incentivized Verified User Anonymous Read full review	Discontinued Products Inability to make changes to deduction plans or business rules after payroll history. More trained ECM/EFM experts. Pre-Built templates in Recruiting Gateway. Incentivized Katie Brown Human Resources Manager Read full review
Alternatives Considered	IBM IBM Case manager suites comes with bunch of underlying products, 1. Content Platform Engine, 2. IBM Content Navigator which provide rich user interface and room for customization's, 3. IBM Case Manager admin client, Case builder 4. Extensive Case Manager Rest API 5. User friendly configuration tool for configuring case manager environment and many more. And we feel this is one of the leading product that provides shared service platform. Incentivized Verified User Anonymous Read full review	Discontinued Products This is an average product with the average partnership. Incentivized Verified User Anonymous Read full review
Return on Investment	IBM We have been seeing organizations who implemented ICM had faster processing of their transactions. We have been seeing organizations who implemented ICM found improved customer service Incentivized Verified User Anonymous Read full review	Discontinued Products Consistent methodology across the company for employee review cycles. Visibility into org chart has been crucial during fast growth of the company. Incentivized Rand Habegger Director, Marketing Communications Read full review
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