What users are saying about
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Top Rated
452 Ratings

IBM Cognos Analytics

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Top Rated
452 Ratings
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Score 7.7 out of 100
114 Ratings
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Score 7.6 out of 100

Likelihood to Recommend

IBM Cognos Analytics

Well suited:* simple reports for simple users ("big button-users", mostly managers or CEOs)* analyze date in cubes (finding "most important customer-group", finding "outliers" / "exceptions"; seeing historical development of...)Less appropriate: * beautiful reports for the general public! Be it paper, be it in electronic form (online)
Anonymous | TrustRadius Reviewer

Oracle CRM On Demand

I think it is well suited for organizations which are large with a lot of users so as to be able to minimize the cost of operations. Also, the organization which interacts mostly with customers can use Oracle CRM on demand.
Rose Kipkemoi | TrustRadius Reviewer

Feature Rating Comparison

BI Standard Reporting

IBM Cognos Analytics
7.8
Oracle CRM On Demand
Pixel Perfect reports
IBM Cognos Analytics
7.1
Oracle CRM On Demand
Customizable dashboards
IBM Cognos Analytics
8.3
Oracle CRM On Demand
Report Formatting Templates
IBM Cognos Analytics
8.0
Oracle CRM On Demand

Ad-hoc Reporting

IBM Cognos Analytics
8.1
Oracle CRM On Demand
Drill-down analysis
IBM Cognos Analytics
8.4
Oracle CRM On Demand
Formatting capabilities
IBM Cognos Analytics
7.6
Oracle CRM On Demand
Integration with R or other statistical packages
IBM Cognos Analytics
8.0
Oracle CRM On Demand
Report sharing and collaboration
IBM Cognos Analytics
8.3
Oracle CRM On Demand

Report Output and Scheduling

IBM Cognos Analytics
8.2
Oracle CRM On Demand
Publish to Web
IBM Cognos Analytics
8.3
Oracle CRM On Demand
Publish to PDF
IBM Cognos Analytics
8.3
Oracle CRM On Demand
Report Versioning
IBM Cognos Analytics
8.6
Oracle CRM On Demand
Report Delivery Scheduling
IBM Cognos Analytics
7.7
Oracle CRM On Demand
Delivery to Remote Servers
IBM Cognos Analytics
8.0
Oracle CRM On Demand

Data Discovery and Visualization

IBM Cognos Analytics
8.2
Oracle CRM On Demand
Pre-built visualization formats (heatmaps, scatter plots etc.)
IBM Cognos Analytics
8.1
Oracle CRM On Demand
Location Analytics / Geographic Visualization
IBM Cognos Analytics
8.1
Oracle CRM On Demand
Predictive Analytics
IBM Cognos Analytics
8.3
Oracle CRM On Demand

Access Control and Security

IBM Cognos Analytics
8.8
Oracle CRM On Demand
Multi-User Support (named login)
IBM Cognos Analytics
8.9
Oracle CRM On Demand
Role-Based Security Model
IBM Cognos Analytics
8.8
Oracle CRM On Demand
Multiple Access Permission Levels (Create, Read, Delete)
IBM Cognos Analytics
8.6
Oracle CRM On Demand
Single Sign-On (SSO)
IBM Cognos Analytics
8.7
Oracle CRM On Demand

Mobile Capabilities

IBM Cognos Analytics
6.4
Oracle CRM On Demand
Responsive Design for Web Access
IBM Cognos Analytics
6.9
Oracle CRM On Demand
Dedicated iOS Application
IBM Cognos Analytics
6.7
Oracle CRM On Demand
Dedicated Android Application
IBM Cognos Analytics
5.6
Oracle CRM On Demand
Dashboard / Report / Visualization Interactivity on Mobile
IBM Cognos Analytics
6.4
Oracle CRM On Demand

Application Program Interfaces (APIs) / Embedding

IBM Cognos Analytics
7.3
Oracle CRM On Demand
REST API
IBM Cognos Analytics
7.7
Oracle CRM On Demand
Javascript API
IBM Cognos Analytics
7.5
Oracle CRM On Demand
iFrames
IBM Cognos Analytics
7.8
Oracle CRM On Demand
Java API
IBM Cognos Analytics
6.7
Oracle CRM On Demand
Themeable User Interface (UI)
IBM Cognos Analytics
6.9
Oracle CRM On Demand
Customizable Platform (Open Source)
IBM Cognos Analytics
7.1
Oracle CRM On Demand

Sales Force Automation

IBM Cognos Analytics
Oracle CRM On Demand
6.7
Customer data management / contact management
IBM Cognos Analytics
Oracle CRM On Demand
7.1
Workflow management
IBM Cognos Analytics
Oracle CRM On Demand
6.1
Territory management
IBM Cognos Analytics
Oracle CRM On Demand
7.1
Opportunity management
IBM Cognos Analytics
Oracle CRM On Demand
7.1
Integration with email client (e.g., Outlook or Gmail)
IBM Cognos Analytics
Oracle CRM On Demand
5.0
Contract management
IBM Cognos Analytics
Oracle CRM On Demand
7.0
Quote & order management
IBM Cognos Analytics
Oracle CRM On Demand
7.0
Interaction tracking
IBM Cognos Analytics
Oracle CRM On Demand
7.0
Channel / partner relationship management
IBM Cognos Analytics
Oracle CRM On Demand
7.0

Customer Service & Support

IBM Cognos Analytics
Oracle CRM On Demand
7.7
Case management
IBM Cognos Analytics
Oracle CRM On Demand
8.0
Call center management
IBM Cognos Analytics
Oracle CRM On Demand
8.0
Help desk management
IBM Cognos Analytics
Oracle CRM On Demand
7.0

Marketing Automation

IBM Cognos Analytics
Oracle CRM On Demand
7.5
Lead management
IBM Cognos Analytics
Oracle CRM On Demand
7.1
Email marketing
IBM Cognos Analytics
Oracle CRM On Demand
8.0

CRM Project Management

IBM Cognos Analytics
Oracle CRM On Demand
6.7
Task management
IBM Cognos Analytics
Oracle CRM On Demand
7.0
Billing and invoicing management
IBM Cognos Analytics
Oracle CRM On Demand
7.1
Reporting
IBM Cognos Analytics
Oracle CRM On Demand
6.1

CRM Reporting & Analytics

IBM Cognos Analytics
Oracle CRM On Demand
6.7
Forecasting
IBM Cognos Analytics
Oracle CRM On Demand
7.1
Pipeline visualization
IBM Cognos Analytics
Oracle CRM On Demand
7.1
Customizable reports
IBM Cognos Analytics
Oracle CRM On Demand
6.1

Customization

IBM Cognos Analytics
Oracle CRM On Demand
7.0
Custom fields
IBM Cognos Analytics
Oracle CRM On Demand
7.1
Custom objects
IBM Cognos Analytics
Oracle CRM On Demand
6.1
Scripting environment
IBM Cognos Analytics
Oracle CRM On Demand
7.0
API for custom integration
IBM Cognos Analytics
Oracle CRM On Demand
8.0

Security

IBM Cognos Analytics
Oracle CRM On Demand
8.0
Single sign-on capability
IBM Cognos Analytics
Oracle CRM On Demand
8.0
Role-based user permissions
IBM Cognos Analytics
Oracle CRM On Demand
8.1

Social CRM

IBM Cognos Analytics
Oracle CRM On Demand
7.5
Social data
IBM Cognos Analytics
Oracle CRM On Demand
8.0
Social engagement
IBM Cognos Analytics
Oracle CRM On Demand
7.1

Integrations with 3rd-party Software

IBM Cognos Analytics
Oracle CRM On Demand
8.5
Marketing automation
IBM Cognos Analytics
Oracle CRM On Demand
9.0
Compensation management
IBM Cognos Analytics
Oracle CRM On Demand
8.0

Platform

IBM Cognos Analytics
Oracle CRM On Demand
7.0
Mobile access
IBM Cognos Analytics
Oracle CRM On Demand
7.0

Pros

IBM Cognos Analytics

  • What IBM Cognos does really well is provide precise data that may otherwise be hard to retrieve from your primary accounting software. While doing so, it organizes this data such that it becomes much more meaningful to analyze.
  • IBM Cognos also does a fantastic job through the Query Studio module to give certain users the ability to create simple reports and modify existing reports, this allows the flexibility a user needs in getting the intended data.
  • IBM Cognos also provides the ability to utilize a BI tool for complicated reporting requirements or in cases when there are many data dependencies that exist. This BI tool enables Cognos to tackle many organizational and data challenges that companies face in the industry.
Nabeel Chohan | TrustRadius Reviewer

Oracle CRM On Demand

  • Application customization is a key strength. We can create custom home page experiences for each type of user, customize object layouts to change dynamically depending on object type, and create an embedded sales process unique to our organization that helps facilitate the user through the process by specifying required fields dependent on what stage of the process they are in. The ability to customize goes directly to the success of user adoption - the fact that we can customize layouts and processes to support our internal business processes helps users make the most of the system.
  • Robust Reporting. The reporting and data warehouse capabilities are excellent. We have thousands of custom reports delivered in a number of ways - on home pages, on dashboards, on demand through the reporting menu, and on custom web tabs. These reports range from simple lists to complex multi-object analyses.
  • Ability to get data in and get data out. CRMOD makes it very easy to import data into any object. This is helpful for importing lists or making mass changes. Exporting data is equally easy, both from an administrator standpoint and for the user. Users can display a list or do a custom advanced search and then easily export the data to Excel without any admin help. They can also export from any report, which is helpful when sales data needs to be combined with other financial data in a larger analysis.
  • The system's workflow capabilities allow us to improve field validation, send important notifications, and enforce business process requirements.
Michelle Prand | TrustRadius Reviewer

Cons

IBM Cognos Analytics

  • With the upgrade from Cognos 10 to Cognos 11, there were a lot of features, like run schedule once, weren't brought over to the newest version of Report Studio.
  • I felt like they were trying to chase Tableau and Qlik with dashboarding rather than focusing on their bread and butter of Report Studio or which other Business Intelligence tools don't do very well.
Anonymous | TrustRadius Reviewer

Oracle CRM On Demand

  • A scripting mechanism is needed to customize the data entry forms. As any data driven system, Oracle CRM on demand is as reliable as its data is. Having sales people entering and maintaining the data you have to make sure they are doing that and not cutting corners. One way to do that is to enforce the business requirements in the entry forms.
  • User interface / user experience definitely can and should be improved.
  • It needs a way to send automatic reports on a schedule via email.
  • Support: as usual the Oracle support tends to be tedious and lengthy.
Cristian Bodnarasec | TrustRadius Reviewer

Likelihood to Renew

IBM Cognos Analytics

IBM Cognos Analytics 7.9
Based on 23 answers
For an existing solution, renewing licenses does provide a good return on investment. Additionally, while rolling out scorecards and dashboards with little adhoc capabilities, to end users, cognos is very easily scalable. It also allows to create a solution that has a mix of OLAP and relational data-sources, which is a limitation with other tools. Synchronizing with existing security setup is easy too.
Sachin Karkun | TrustRadius Reviewer

Oracle CRM On Demand

No score
No answers yet
No answers on this topic

Usability

IBM Cognos Analytics

IBM Cognos Analytics 7.5
Based on 6 answers
We have a strong user base (3500 users) that are highly utilizing this tool. Basic users are able to consume content within the applied security model. We have a set of advanced users that really push the limits of Cognos with Report and Query Studio. These users have created a lot of personal content and stored it in 'My Reports'. Users enjoy this flexibility.
Robert Goodman | TrustRadius Reviewer

Oracle CRM On Demand

Oracle CRM On Demand 9.0
Based on 1 answer
Compared to other competitors I find it very easy to use and learn .It has been helpful in our organisation and we have been able to manage our projects and operations well without interference.
Rose Kipkemoi | TrustRadius Reviewer

Reliability and Availability

IBM Cognos Analytics

IBM Cognos Analytics 8.6
Based on 8 answers
Reports can typically be viewed through any browser that can access the server, so the availability is ultimately up to what the company utilizing it is comfortable with allowing, though report development tends to be more picky about browsers and settings as mentioned above. It also has an optional iPad app and general mobile browsing support, but dashboards lack the mobile compatibility. What keeps it from getting a higher score is the desktop tools that are vital to the development process. The compatibility with only Windows when the server has a wide range of compatibility can be a real sore point for a company that outfits its employees exclusively with Mac or Linux machines. Of course, if they are planning on outsourcing the development anyways, it's a rather moot point
Gerrit Goewey | TrustRadius Reviewer

Oracle CRM On Demand

No score
No answers yet
No answers on this topic

Performance

IBM Cognos Analytics

IBM Cognos Analytics 9.0
Based on 10 answers
Overall no major complaints but it doesn't handle DMR (Dimensionally Modeled for Relational) very well. DMR modelling is a capability that IBM Cognos Framework Manager provides allowing you to specify dimensional information for relational metadata and allows for OLAP-style queries. However, the capability is not very efficient and, for example, if I'm using only 2 columns on a 20-column model, the software is not smart enough to exclude 18 columns and the query side gets progressively larger and larger until it's effectively unusable.
Meghdeep Raval, PMP | TrustRadius Reviewer

Oracle CRM On Demand

No score
No answers yet
No answers on this topic

Support Rating

IBM Cognos Analytics

IBM Cognos Analytics 7.0
Based on 14 answers
Why is their web application not working as fast as you think it should? They never know, and it is always a a bunch of shots in the dark to find out. Trying to download software from them is like trying to find a book at the library before computers were invented.
Jonathan Kyrlach | TrustRadius Reviewer

Oracle CRM On Demand

No score
No answers yet
No answers on this topic

In-Person Training

IBM Cognos Analytics

IBM Cognos Analytics 8.7
Based on 4 answers
Onsite training provided by IBM Cognos was effective and as expected. They did not perform training with our data which was a bit difficult for our end-users.
Robert Goodman | TrustRadius Reviewer

Oracle CRM On Demand

No score
No answers yet
No answers on this topic

Online Training

IBM Cognos Analytics

IBM Cognos Analytics 8.0
Based on 4 answers
The online courses they offer are thorough and presented in such a way that someone who isn't already familiar with the general design methodologies used in this field will be capable of making a good design. The training environments are provided as a fully self contained virtual machine with everything needed already to create the environments. We've had some persisting issues with the environments becoming unavailable, but support has been responsive when these issues arise and straightening them out for us
Gerrit Goewey | TrustRadius Reviewer

Oracle CRM On Demand

No score
No answers yet
No answers on this topic

Implementation Rating

IBM Cognos Analytics

IBM Cognos Analytics 7.0
Based on 14 answers
Make sure that any custom tables that you have, are built into your metadata packages. You can still access them via SQL queries in Cognos, but it is much easier to have them as a part of the available metadata packages.
Toni McKee | TrustRadius Reviewer

Oracle CRM On Demand

Oracle CRM On Demand 10.0
Based on 1 answer
With the right partner Oracle CRM On Demand can be implemented very quickly and seamlessly.
Michelle Prand | TrustRadius Reviewer

Alternatives Considered

IBM Cognos Analytics

Although Tableau has certain advantages, mostly in its best in class visualization capabilities, Cognos is catching up. Most of the other advantages of Tableau Desktop have been addressed in more recent versions of Cognos, for instance the ability to ingest personal data sources, self-service modeling, and improved dashboarding/visualization features. Tableau still lacks a centralized metadata and governance model and requires a bit more effort to implement at the enterprise level. Also, Cognos is still best in breed for standardized reporting, which is always a crucial need for organizations. More requirements can be centrally addressed by Cognos, but it is unlikely any organization will have just one BI tool.
Albert Valdez | TrustRadius Reviewer

Oracle CRM On Demand

Oracle app is more available on different mobile devices, Microsoft Dynamics has only Windows and Android but Oracle has both web-based, Mac, IOS. Social CRM feature is another one that Microsoft Dynamics doesn't provide. On the other hand, Microsoft Dynamics provides offline line access. Also, Oracle integrations fit our needs better. Also Ticketing system support is better.
Anonymous | TrustRadius Reviewer

Scalability

IBM Cognos Analytics

IBM Cognos Analytics 10.0
Based on 1 answer
The Cognos architecture is well suited for scalability. However, the architecture must be designed with scalability in mind from day one of the implementation. We recently upgraded from 10.1 to 10.2.1 and took the opportunity to revamp our architecture. It is now poised for future growth and scalability.
Robert Goodman | TrustRadius Reviewer

Oracle CRM On Demand

No score
No answers yet
No answers on this topic

Return on Investment

IBM Cognos Analytics

  • (+) increased efficiency: Less time trying to figure out how to do something w/ another BI tool that may seem impossible -- Cognos will be able to do it 99% of the time
  • (-) increased training required: Training for Cognos had to be longer and more intensive than other BI tools. For example, my team members go through a week long 8-hour/day class and it was just enough to scratch the surface. A good base if required, but real world experience is the only way to become a Cognos pro.
  • (-) more end-user training: We do mostly canned reports with Cognos, so out end-users must be trainied. It is much harder to train them with Cognos than other BI tools. This is why I only turn to Cognos if I cannot accomplish my goal in another tool.
Anonymous | TrustRadius Reviewer

Oracle CRM On Demand

  • A single platform for tracking, reporting, and control of all data and clients records
  • Manageable outsourcing for development and support functions for the applications we need to use.
  • Lots of integration opportunities, and covers all information gaps and inconsistencies caused by human errors.
Anonymous | TrustRadius Reviewer

Pricing Details

IBM Cognos Analytics

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

IBM Cognos Analytics Editions & Modules

On-premise Edition
On Demand Standard$15.001
On Demand Plus$35.001
On Demand Premium$70.001
  1. Per User/Per Month
SaaS Edition
On Cloud HostedContact for quote
    Additional Pricing Details
    30-day free trial available.

    Oracle CRM On Demand

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Oracle CRM On Demand Editions & Modules

    Additional Pricing Details

    Rating Summary

    Likelihood to Recommend

    IBM Cognos Analytics
    7.8
    Oracle CRM On Demand
    7.0

    Likelihood to Renew

    IBM Cognos Analytics
    7.9
    Oracle CRM On Demand

    Usability

    IBM Cognos Analytics
    7.5
    Oracle CRM On Demand
    9.0

    Reliability and Availability

    IBM Cognos Analytics
    8.6
    Oracle CRM On Demand

    Performance

    IBM Cognos Analytics
    9.0
    Oracle CRM On Demand

    Support Rating

    IBM Cognos Analytics
    7.0
    Oracle CRM On Demand

    In-Person Training

    IBM Cognos Analytics
    8.7
    Oracle CRM On Demand

    Online Training

    IBM Cognos Analytics
    8.0
    Oracle CRM On Demand

    Implementation Rating

    IBM Cognos Analytics
    7.0
    Oracle CRM On Demand
    10.0

    Scalability

    IBM Cognos Analytics
    10.0
    Oracle CRM On Demand

    Add comparison