What users are saying about
12 Ratings
22 Ratings
12 Ratings
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Score 6.3 out of 100
22 Ratings
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Score 9 out of 100

Likelihood to Recommend

IBM ECM

Again, I like to think of my association and usage of IBM Case Manager V.5.2. Please keep in mind that this is only one component of the IBM Enterprise Content Management suite of products. I believe IBM Case Manager is an ideal solution for medium to large companies looking to automate lnad
Gary Douglas | TrustRadius Reviewer

Kofax Capture

If there is a desire to extract text from emails, documents, spreadsheets, and faxes this is the perfect platform for that. The only thing it does, extracting information, it does well. External information in terms of flat files, databases, and web services can be tied into the platform as well to allow line item matching, address validation, and other features that make it just an overall great ingestion system.
Anonymous | TrustRadius Reviewer

Pros

IBM ECM

  • It provides easy to use administrative tools to work with the product.
  • Good documentation on the production is available which makes it easier to use.
  • It supports high availability architecture
Prabhakar Digumarthi | TrustRadius Reviewer

Kofax Capture

  • Images are easy to manipulate prior to incorporating them into the electronic health record.
  • It is very easy to use and compatible with our current software.
  • Very useful for our batch scanning needs.
Kimberley Thrash, MSHR, CHPSE | TrustRadius Reviewer

Cons

IBM ECM

  • As enterprise and mid-market systems go, the price is highly competitive (especially when you consider what's included in the license). That said, this product is not accessible for small businesses as a self hosted solution. The "Navigator on Cloud" solution is much more accessible, but gives less control over data.
  • To get all the features, there are many moving parts. For large enterprises, this is no problem, and the cloud solution obviates most of these concerns.
Eric Walk | TrustRadius Reviewer

Kofax Capture

  • We struggled with configuring Kofax with AP Automation. We used to receive vouchers in different formats by different companies, by different departments. The people from different departments used to scan those vouchers through regular scanners to a central location, which ended up as image pdfs. We fed these image pdfs through Kofax Capture for character recognition, which was painful as the accuracy of recognition was 50 to 60%.
  • Having a connectors with a workflow tool would be helpful where people can validate and approve the output.
  • More samples and documentation related to use of API in .NET applications would be a good improvement, that would help users to adapt the product easily into their organization.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

IBM ECM

IBM ECM 8.6
Based on 6 answers
There is no plan to change ECM at organizational level. Replacing products and changing custom applications involves lot of effort
Anonymous | TrustRadius Reviewer

Kofax Capture

Kofax Capture 9.0
Based on 1 answer
Cost of Kofax is high, however the cost to benefit scenarios always pay off.
Anonymous | TrustRadius Reviewer

Usability

IBM ECM

IBM ECM 7.3
Based on 1 answer
The end-user experience is excellent. The Administration experience needs some more work.
Eric Walk | TrustRadius Reviewer

Kofax Capture

No score
No answers yet
No answers on this topic

Alternatives Considered

IBM ECM

Our relationship with IBM is long standing. We have been Gold Partners for some time and are viewed by many internal groups as their Go To partner for large ECM deployments. Most of our systems engineers hold multiple certifications as solutions developers. Our clients are national and international. The support we receive from IBM has been excellent and our partnership with them on numerous projects has been excellent.
Gary Douglas | TrustRadius Reviewer

Kofax Capture

Kofax Capture is much costlier with compared to other competitive applications but is also provides many more features than other applications.
Rahul Shinde | TrustRadius Reviewer

Return on Investment

IBM ECM

  • We have seen our customers realize increased employee efficiency by reducing the amount of time it takes to process a transaction.
  • We have seen improvements in customer service because information can be made more readily available to customer service personnel who are fielding service calls.
  • We have seen improvements in decision making because processing-related statistics are more readily available to the managers who need the input to make quality business decisions that affect the day-to-day operations.
Scott Maloney | TrustRadius Reviewer

Kofax Capture

  • It met the business requirements.
  • Workstation licenses are a bit high, but it is from a large well established company that has been supporting this product a long time, and is well respected.
Daniel Harmuth | TrustRadius Reviewer

Pricing Details

IBM ECM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Kofax Capture

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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