What users are saying about
13 Ratings
28 Ratings
13 Ratings
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Score 9 out of 100
28 Ratings
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Score 9.4 out of 100

Attribute Ratings

  • Kofax Capture is rated higher in 3 areas: Likelihood to Recommend, Likelihood to Renew, Usability

Likelihood to Recommend

8.1

IBM ECM

81%
6 Ratings
9.3

Kofax Capture

93%
9 Ratings

Likelihood to Renew

8.6

IBM ECM

86%
6 Ratings
9.0

Kofax Capture

90%
1 Rating

Usability

7.3

IBM ECM

73%
1 Rating
10.0

Kofax Capture

100%
1 Rating

Support Rating

IBM ECM

N/A
0 Ratings
5.0

Kofax Capture

50%
1 Rating

Likelihood to Recommend

IBM

Again, I like to think of my association and usage of IBM Case Manager V.5.2. Please keep in mind that this is only one component of the IBM Enterprise Content Management suite of products. I believe IBM Case Manager is an ideal solution for medium to large companies looking to automate lnad
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Kofax

Kofax [Capture] meets our needs and for the most part is easy to use and setup. Configuration could be a little bit easier. The scripting language is a double edge sword if you will. It gives you nearly unlimited possibilities to script what you need, but the downside is you have to script it. Does a good job at batching and scanning documents. The tool integrates well into our workflow which makes our business partners happy and in turn provides for happy customers.
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Pros

IBM

  • It provides easy to use administrative tools to work with the product.
  • Good documentation on the production is available which makes it easier to use.
  • It supports high availability architecture
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Kofax

  • The VRS application included with Kofax Capture is the best image pre-processing platform available on the market today. It can handle a wide array of common document problems such as skew, flipping, wrinkles, lines, and dots.
  • The platform is incredibly scriptable and can be customized to handle all sorts of unusual document contents to allow information to be extracted that many other platforms just struggle on. Table extraction, line item matching, and smart extraction are all strong points with this platform.
  • Through the use of SBL and .NET the platform can be expanded and scaled quite easily to allow for the software to be integrated into existing business processes and platforms with ease.
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Cons

IBM

  • As enterprise and mid-market systems go, the price is highly competitive (especially when you consider what's included in the license). That said, this product is not accessible for small businesses as a self hosted solution. The "Navigator on Cloud" solution is much more accessible, but gives less control over data.
  • To get all the features, there are many moving parts. For large enterprises, this is no problem, and the cloud solution obviates most of these concerns.
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Kofax

  • We struggled with configuring Kofax with AP Automation. We used to receive vouchers in different formats by different companies, by different departments. The people from different departments used to scan those vouchers through regular scanners to a central location, which ended up as image pdfs. We fed these image pdfs through Kofax Capture for character recognition, which was painful as the accuracy of recognition was 50 to 60%.
  • Having a connectors with a workflow tool would be helpful where people can validate and approve the output.
  • More samples and documentation related to use of API in .NET applications would be a good improvement, that would help users to adapt the product easily into their organization.
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Pricing Details

IBM ECM

Starting Price

Editions & Modules

IBM ECM editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Kofax Capture

    Starting Price

    $0 per year

    Editions & Modules

    Kofax Capture editions and modules pricing
    EditionModules
    Kofax Capture$3,5001

    Footnotes

    1. per year

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Likelihood to Renew

    IBM

    There is no plan to change ECM at organizational level. Replacing products and changing custom applications involves lot of effort
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    Kofax

    Cost of Kofax is high, however the cost to benefit scenarios always pay off.
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    Usability

    IBM

    The end-user experience is excellent. The Administration experience needs some more work.
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    Kofax

    It's good.
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    Support Rating

    IBM

    No answers on this topic

    Kofax

    Haven't really used their support yet
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    Alternatives Considered

    IBM

    Our relationship with IBM is long standing. We have been Gold Partners for some time and are viewed by many internal groups as their Go To partner for large ECM deployments. Most of our systems engineers hold multiple certifications as solutions developers. Our clients are national and international. The support we receive from IBM has been excellent and our partnership with them on numerous projects has been excellent.
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    Kofax

    Quality of data capture. Automatic data integration with Oracle and SAP ERP. Automatic image integration with Oracle and SAP ERP. Automatic invoice booking in Oracle and SAP ERP.
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    Return on Investment

    IBM

    • We have seen our customers realize increased employee efficiency by reducing the amount of time it takes to process a transaction.
    • We have seen improvements in customer service because information can be made more readily available to customer service personnel who are fielding service calls.
    • We have seen improvements in decision making because processing-related statistics are more readily available to the managers who need the input to make quality business decisions that affect the day-to-day operations.
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    Kofax

    • We were able to decrease personnel expenditures as there was not a need for individuals to index documents prior to incorporating them into the record.
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