Likelihood to Recommend Icertis is well suited for organizations that have a large number of contracts to manage and need a centralized platform to manage them. It is particularly useful for organizations that need to track and manage contract expiration dates, renewals, and other important dates. It is also well suited for organizations that need to comply with regulatory requirements and need a platform to help with compliance.In terms of scenarios where Icertis may be less appropriate, it may not be the best fit for organizations with a small number of contracts to manage. It may also not be the best fit for organizations that need a high degree of customization, as the platform does have some limitations in terms of customization options. Additionally, Icertis may not be the best fit for organizations that want a platform that is focused on specific industries, such as construction or real estate, as it's more generic in nature.It's worth noting that Icertis is a powerful and flexible tool, and its suitability for a particular organization depends on the specific needs and requirements of that organization.
Read full review OneSpan Sign is suited to many professional business situations. It is well used by the legal, security and compliance teams as well as many people within the financial functions. A lot of businesses have become very agile, and require a paperless environment to working. There are some companies and businesses who would prefer paper documents to be signed, which would not work as well as the paperless versions. I would use it in many different scenarios where I would prefer to have a paperless transaction
Read full review Pros Contract Creation and Management: Icertis excels at streamlining the contract creation process. It allows users to easily create and manage contracts using pre-approved templates, which can be customized as needed. The platform also includes built-in e-signature capabilities, making it easy for all parties to sign and execute contracts electronically. This has greatly reduced the time and resources needed for contract management, and has enabled our organization to be more efficient in the contract creation process. Contract Compliance: Icertis helps organizations stay compliant with regulatory requirements by providing real-time tracking and alerts for contract expiration dates, renewal dates, and other important dates. This feature has been particularly useful for our organization, allowing us to avoid costly contract renewals and stay compliant with legal requirements. Analytics and Reporting: Icertis provides powerful analytics and reporting capabilities that allow organizations to gain valuable insights into their contract portfolio. These analytics and reports can be used to identify trends, track performance, and make more informed business decisions. This has been particularly beneficial for our organization, allowing us to better understand the performance of our contracts and make more strategic decisions. Read full review One can set up a workflow in which one can specify the order in which signatures have to be done. Customer service is great and always ready to go the extra mile. Pricing is very transparent, and there are no hidden charges. Read full review Cons Some features are unnecessarily limiting. For example, the inability to delete records or change fields later if it turns out there has been a mistake in how the contract was entered or the term was described. The Icertis form fields are NOT the contract record that is required to be kept. If someone makes an error, they should be able to fix it. The contract itself doesn't change, and that is the business record. Too much is built on the assumption that the person requesting the contract is the one with the control or ownership of the contract. It would be better if the person to whom the contract is submitted for review was the owner in the system. Not all requests will in fact end with a contract. Sometimes requests are started and the project is abandoned or put on hold for a period of time. More status fields that reflect the reality of contracting would be helpful. Read full review Search capabilities can be improved by a great extent. We still can't search documents by name of the signatory Pricing seems a bit high when compared with other players in the market Data importing and exporting capabilities can be improved drastically Read full review Likelihood to Renew I don't see any reasons to change as their solution covers all my need for now. I could make even more integrations but that might be something that I will do down the road. I'm used to working with the interface and my data is all there as well.
Read full review Usability Some functionality could be achieved with less clicking, the change management could be done a bit a better for deployments
Read full review Support Rating super dependent on how much money you want to pay. The general regular support can usually take around one to two weeks to get an answer and sometimes that issue is fixed but the underlying issue is not addressed even if you call out that it is a repeated issue. It appears that sometimes support is not really trained in how your instance is set up so there can be a bit of back and forth just to be able to get the appropriate support.
Read full review The product is so well designed and built that we rarely need to reach out to customer service. But we have reached out to them in case of downtime, and we have always gotten a satisfactory response. We never had to follow up, as customer service executives were very responsible.
Read full review Alternatives Considered In our organization, we chose Icertis over Ariba Contracts because of its comprehensive feature set and its advanced contract analytics capabilities. We found that Icertis provided us with more flexibility and customization options, which was important for our organization's specific needs. Additionally, the AI-driven contract insights provided by Icertis have been extremely helpful in helping us optimize business decisions and realize the full potential of our contracts.Another important factor is that Icertis is industry agnostic, while Ariba Contracts has a stronger presence in specific industries. Icertis is more suitable for a wider range of organizations and that's why in our fictional organization we selected it.Overall, both Icertis and Ariba Contracts are powerful contract management software solutions, but Icertis's advanced contract analytics and its flexibility and industry agnostic approach make it a better fit for our fictional organization.
Read full review My experience with OneSpan in the customer service has been very positive. However, since my experience with OneSpan is much more recent, most of my technical experience with OneSpan includes technical areas that were not available in other products at the time I was working with other products.
Read full review Return on Investment Since implementing the platform, we have seen a significant reduction in the time and resources spent on contract management. This has allowed us to reallocate these resources to other areas of the business, resulting in increased revenue. Additionally, Icertis has helped us to improve our entitlement and obligations management, allowing us to better track and manage our contract expiration dates, renewals, and other important dates. This has helped us to avoid costly contract renewals and stay compliant with regulatory requirements, thereby protecting us against noncompliance and penalties. The platform's built-in analytics and reporting capabilities have also been valuable in helping us to gain valuable insights into our contract portfolio, allowing us to make more informed business decisions. Additionally, the platform's contract intelligence has helped us to shorten our sales cycles, which has enabled us to close more deals in less time. Read full review It has done what we got it for. It has made it much easier for our advisers to do business with clients in remote areas. It has significantly reduced the time that it used to take to open a new account. Read full review ScreenShots