What users are saying about
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2 Ratings
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Score 4.1 out of 100
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Attribute Ratings

    Likelihood to Recommend

    4.1

    IDMS by DealerSocket

    41%
    2 Ratings

    Riverbed SaaS Accelerator

    N/A
    0 Ratings

    Likelihood to Recommend

    DealerSocket

    The sales system (Black Bird) is amazing, but if you're looking for a service scheduling solution, keep moving, this is not helpful. Their support doesn't even know what their program can do, online scheduling for guests is AWFUL, and the list goes on and on. Our business didn't even keep it a year because it was that frustrating for our scheduling team, for guests booking online, and ESPECIALLY for our service advisers and service managers.
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    Riverbed Technology

    No answers on this topic

    Pros

    DealerSocket

    • They are the orginal auto CRM with a full suite
    • Great Mobile App
    • Great integrations
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    Riverbed Technology

    No answers on this topic

    Cons

    DealerSocket

    • The service scheduler is mediocre at best. It offers very little control over what's coming in and is extremely clunky.
    • Adding a new user is a terrible experience for service. They need to be added to the BlackBird side, then to the scheduler as an adviser, then given permissions as a user, then given override permissions. It's way too complicated.
    • Their support team knew less about their scheduler than I did. I was almost training them within a week.
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    Riverbed Technology

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    Pricing Details

    IDMS by DealerSocket

    Starting Price

    Editions & Modules

    IDMS by DealerSocket editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Riverbed SaaS Accelerator

      Starting Price

      Editions & Modules

      Riverbed SaaS Accelerator editions and modules pricing
      EditionModules

      Footnotes

        Offerings

        Free Trial
        Free/Freemium Version
        Premium Consulting/Integration Services

        Entry-level set up fee?

        No setup fee

        Additional Details

        Alternatives Considered

        DealerSocket

        We were using CDK CRM for the sales side of things, which was greatly outdated and DealerSocket absolutely blew it out of the water. However, we were using Xtime for service prior to the switch and after just 10 months, we are back to our original system. We wanted to integrate both sales and service within the same system, which is why we went with DealerSocket, but it's not worth all the trouble it brings.
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        Riverbed Technology

        No answers on this topic

        Return on Investment

        DealerSocket

        • More deals closed
        • No extra cost for marketing tools
        • More sales calls made
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        Riverbed Technology

        No answers on this topic

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