inCust Kiosk vs. Zendesk Suite
inCust Kiosk vs. Zendesk Suite
Product | Rating | Most Used By | Product Summary | Starting Price |
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inCust Kiosk | Small Businesses (1-50 employees) | inCust Kiosk aims to help businesses enable their customers get the wide range of services by interacting with the tablet device with Kiosk software running on it. A tablet can be installed next to the cash desk, in the sales area or right at the entrance to the point of sale. The features include self-authentication of customers, various informational services, operations with rewards and loyalty program participation, handling of coupons, gift certificates, shopping-related operations,… | N/A | |
Zendesk Suite | N/A | The Zendesk Support suite is a cloud-based customer support software built for better customer relationships. Designed to improve customer satisfaction and to support customers on any channel: text SMS, web, mobile app, phone, email, social media. The vendor states more than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Slack are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk offers a full suite of products to meet customer… | $55 per month agent |
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | $100 per installation | Optional | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
inCust Kiosk | Zendesk Suite | |
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Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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inCust Kiosk | Zendesk Suite | |
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Small Businesses | Sogolytics Score 8.9 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | CustomerSuccessBox Score 9.5 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Quadient Inspire Score 9.4 out of 10 | Salesforce Service Cloud Score 8.8 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
inCust Kiosk | Zendesk Suite | |
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Likelihood to Recommend | - (0 ratings) | 8.3 (152 ratings) |
Likelihood to Renew | - (0 ratings) | 10.0 (40 ratings) |
Usability | - (0 ratings) | 7.7 (25 ratings) |
Availability | - (0 ratings) | 8.6 (13 ratings) |
Performance | - (0 ratings) | 8.0 (10 ratings) |
Support Rating | - (0 ratings) | 9.0 (29 ratings) |
In-Person Training | - (0 ratings) | 10.0 (1 ratings) |
Online Training | - (0 ratings) | 7.9 (9 ratings) |
Implementation Rating | - (0 ratings) | 9.0 (18 ratings) |
Configurability | - (0 ratings) | 9.3 (3 ratings) |
inCust Kiosk | Zendesk Suite | |
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Likelihood to Recommend | inCust Ltd No answers on this topic | Zendesk |
Pros | inCust Ltd No answers on this topic | Zendesk |
Cons | inCust Ltd No answers on this topic | Zendesk |
Likelihood to Renew | inCust Ltd No answers on this topic | Zendesk |
Usability | inCust Ltd No answers on this topic | Zendesk |
Reliability and Availability | inCust Ltd No answers on this topic | Zendesk |
Performance | inCust Ltd No answers on this topic | Zendesk |
Support Rating | inCust Ltd No answers on this topic | Zendesk |
Online Training | inCust Ltd No answers on this topic | Zendesk |
Implementation Rating | inCust Ltd No answers on this topic | Zendesk |
Alternatives Considered | inCust Ltd No answers on this topic | Zendesk |
Return on Investment | inCust Ltd No answers on this topic | Zendesk |
ScreenShots | inCust Kiosk Screenshots | Zendesk Suite Screenshots |