Likelihood to Recommend We have enjoyed how easy it is to get training to employees, both onsite and off, as it is a cloud based solution. We previously had a myriad of applications to try and deliver, track, and report on trainings. Infor Learning Management allows for a quick look at where we are at within our business as well as an in depth dive of each users certification process. Our only request is the cloud platform be more accessible for data mining. With our current BI offerings we bring most of the data on premises and this involves a few hoops currently.
Read full review If their HRIS system holds all their data - employees, supervisors, positions then HealthcareSource can really take advantage of that data and save you a lot of time. We looked at a lot of systems and one of our needs was both Applicant Tracking and Performance Management and these systems work very well together. Other systems we looked at didn't have all our most needed features - we needed a vendor that could do both, integrate with our HRIS, report back data in a customizable fashion, and be user friendly. Some systems listed the features but during the demo and product reference calls we found they didn't perform as advertised. Some had reporting but the reporting was missing key data or didn't export in a data friendly manner. We have found HealthcareSource to be not only "pretty" - aka user friendly/non-cluttered but also had the engine under the hood as well that met our data analyst needs.
Read full review Pros Training and course reminders for employees. External systems are easily integrated. Content creation is a simple process that can result in high-quality content. Learners may swiftly review the author's high-quality information and expand their knowledge. Progress tracking. Rich and customizable reports generation. Read full review When any company implements a new program they have specific needs that they want customized for them. Healthcare source did a great job providing excellent customer service to our HR and IT professionals working behind the scenes to help us maximize the programs potential at our organization. They did not limit us to any standard uses or prohibit us from reaching our internal goals. Some examples include specialized reports, data uploads of employee data and time frames for our annual reviews. They provided us with training and retraining and more training on using the system. This included training new members of our team when we had turnover in HR and inviting us to conferences and webcasts regularly. The presentation of the software was very appealing and that may seem small but it really helps appeal to the employees that use it for their reviews. Read full review Cons It currently doesn't support offline content reading on Mobile. This support would be really helpful to read while offline. If one liked to purchase some training material or content built-in shopping cart is missing. Read full review To allow our team members choice, we offer training as either/or. The current system does not record either/or completions To end enrollment of new hires for training at a set date, requires also ending the training of all those not yet completed. Read full review Likelihood to Renew I am giving 8 instead of 10 because we need to implement some new features in the system and this is a long process to accomplish. If it was easier and shorter, I would give a 10. Also, lately we are facing some technical issues which impacted some users experience, but Certpoint is working hard to catch up on this.
Read full review Looking back we can say that every year we used Performance Manager and other products too like HeathcareSource's Compensation and Position Manager we saw the ease of use for employees and HR staff members increase, we saw employees getting more comfortable with the product and HR Staff getting better at expressing their needs to the HealthcareSource team and this made us want to stay with the same company, when things are getting better each year we know we are in the right place.
Read full review Usability The product is very intuitive to the end users and our online documentation seems sufficient to train our new employees.
Read full review Support Rating The support for Infor Learning Management was quite prompt and were able to resolve the issues within the SLA
Read full review On the previous rating scale, I kept thinking "it depends". If I know it's an easy question or easy fix, the response is super fast. If I know I am asking something complex, custom or I just know it's not going to be able to be answered by 1st tier, it can take some time. I have worked on these issues with them (they are all very nice) I do now have avenues for finding things out from one person. We had one issue where we had a major problem and it required a software patch and their support team worked throughout the weekend to create, QA, and deliver the patch as promised. I was very impressed
Read full review Alternatives Considered Infor Learning Management was selected because the organization owned other Lawson/Infor products and we were concerned about the integration. Ease of integration was a primary selection criteria. The price was also better given the products we already owned.
Read full review Both Health Stream and Healthcare Source have to-do lists, completion lists, and tracking. However, the functionality of Healthcare Source is far superior to HealthStream. The notifications are much better and helpful. The tracking on Healthcare Source is easy to use and see. Overall the interface in Healthcare Source is more intuitive.
Read full review Return on Investment We have alleviated work load on persons monitoring and tracking trainings We have been able to deliver trainings to remote areas previously not available We have been able to reduce the need for physical trainers covering the same topic, live and in person. We have been able to standardize the data being taught to our employees We have reduced head count based on the ability to track and manage trainings. Read full review NetLearning has increased our nursing CEU credits with the most efficiency. Now nurses can take courses on NetLearning and have it track their hours. On a compliance standpoint, NetLearning has benefited us when we are being audited and we have to show what trainings or classes an employee has made. Also, to make sure that their certifications are up to date. Read full review ScreenShots