InMoment XI Platform vs. Medallia Video

InMoment VOC is well suited for any hospitality-based company that is guest-centric. It's like receiving a report card every day with info about what we are doing well and where we need to improve. I like how we were able to customize so many things like how often our managers receive emails and how organized guest recovery is now. I don't care for the reply templates. I don't like the idea of a guest feeling the reply is robotic in any way. Especially, if the guest reaches out more than once and the team uses the template provided in the system again. I think it takes away from the sincerity of the managers' response.

Incentivized

This is well suited when you need to gather customer feedback and understand the voice of the customer in the interactions. It creates an auto generated method that can be easily managed and maintained once set up and running. This may be hard when you want to change your approach often and target very specific small groups for custom things.

Incentivized

• Data Concilations
• Tracking realtime surveys
• Gain consumer insights

Incentivized

• Capture voice of the customer
• Predicts behavior and identifies opportunities for improvement
• Pre-built templates I can personalize with the customer comments and case data provided

Incentivized

• I wish we could edit some of the information on our end. Sometimes it takes a little while to get access issues resolved from the support team going back and forth in emails.

Incentivized

• Implementation
• Email delivery (spam risk).
• Sharing access.

Incentivized

• Helped us improve product quality by 3%
• Improve speed of service by 13%
• Gain more customer insights with less manpower.

Incentivized

• It's pricey, but so is losing a customer
• The AI feature could be a little more robust
• Training on its features would be a HUGE benefit.

Incentivized