INSIDE vs. Intercom
INSIDE vs. Intercom
Product | Rating | Most Used By | Product Summary | Starting Price |
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INSIDE | N/A | INSIDE by Powerfront is a customer engagement tool built around live chat and site visitor behavior monitoring. | N/A | |
Intercom | N/A | Intercom creates modern Customer Service software that aims to redefine how businesses support their customers. The platform connects businesses directly to customers using powerful messaging and automation. According to the vendor, Intercom enables teams to scale support without investing more resources - leading to happier customers and more efficient support teams. | $39 per month per seat |
INSIDE | Intercom | |||||||||||||||
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | AI customer service features included in every plan. Intercom integrates Help desk, AI Chat bot, and Proactive support. | ||||||||||||||
More Pricing Information |
INSIDE | Intercom | |
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Top Pros | No answers on this topic |
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Top Cons | No answers on this topic |
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INSIDE | Intercom | |||||||||||||||||||||
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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INSIDE | Intercom | |
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Small Businesses | Gist Score 9.6 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Genesys DX (discontinued) Score 10.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Genesys DX (discontinued) Score 10.0 out of 10 | SAP Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
INSIDE | Intercom | |
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Likelihood to Recommend | - (0 ratings) | 9.0 (260 ratings) |
Likelihood to Renew | - (0 ratings) | 8.9 (19 ratings) |
Usability | - (0 ratings) | 8.8 (168 ratings) |
Availability | - (0 ratings) | 9.1 (1 ratings) |
Performance | - (0 ratings) | 9.1 (1 ratings) |
Support Rating | - (0 ratings) | 7.1 (10 ratings) |
Online Training | - (0 ratings) | 8.1 (2 ratings) |
Implementation Rating | - (0 ratings) | 7.5 (5 ratings) |
Product Scalability | - (0 ratings) | 9.1 (1 ratings) |
INSIDE | Intercom | |
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Likelihood to Recommend | Powerfront No answers on this topic | Intercom |
Pros | Powerfront No answers on this topic | Intercom |
Cons | Powerfront No answers on this topic | Intercom |
Likelihood to Renew | Powerfront No answers on this topic | Intercom |
Usability | Powerfront No answers on this topic | Intercom |
Reliability and Availability | Powerfront No answers on this topic | Intercom |
Performance | Powerfront No answers on this topic | Intercom |
Support Rating | Powerfront No answers on this topic | Intercom |
Online Training | Powerfront No answers on this topic | Intercom |
Implementation Rating | Powerfront No answers on this topic | Intercom |
Alternatives Considered | Powerfront No answers on this topic | Intercom |
Return on Investment | Powerfront No answers on this topic | Intercom |
ScreenShots | Intercom Screenshots |