Brand Embassy (discontinued) vs. Interactions Digital Roots
Brand Embassy (discontinued) vs. Interactions Digital Roots
Product | Rating | Most Used By | Product Summary | Starting Price |
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Brand Embassy (discontinued) | N/A | Brand Embassy is now part of NICE inContact CXone (acquired May 2019). Brand Embassy is social customer service software designed to help companies with high volume social customer service prioritize and automate the customer experience. Incoming requests and mentions from social media, blogs and website forms are unified in one dashboard and routed to the most relevant customer service agent. Customers… | $39 per month | |
Interactions Digital Roots | Enterprise companies (1,001+ employees) | Interactions Digital Roots collects conversations from across the web and not only captures keyword and sentiment analysis but also includes customer intent. The vendor says that this allows the platform to identify and route conversations in a precise and highly customizable way. Using Machine Learning and Natural Language Understanding, the system can prioritize and categorize actionable content, automatically routing it to workgroups (queues) organized by customer assistance, marketing… | N/A |
Brand Embassy (discontinued) | Interactions Digital Roots | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | Required | ||||||||||||||
Additional Details | — | Pricing is based on program scope. Please contact Digital Roots for pricing details. | ||||||||||||||
More Pricing Information |
Brand Embassy (discontinued) | Interactions Digital Roots | |
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Top Pros | ||
Top Cons |
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Brand Embassy (discontinued) | Interactions Digital Roots | |
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Small Businesses | Simplify360 Score 7.8 out of 10 | Simplify360 Score 7.8 out of 10 |
Medium-sized Companies | Emplifi Social Marketing Cloud Score 8.9 out of 10 | Emplifi Social Marketing Cloud Score 8.9 out of 10 |
Enterprises | Emplifi Social Marketing Cloud Score 8.9 out of 10 | Emplifi Social Marketing Cloud Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Brand Embassy (discontinued) | Interactions Digital Roots | |
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Likelihood to Recommend | 2.0 (12 ratings) | - (0 ratings) |
Likelihood to Renew | 7.7 (5 ratings) | - (0 ratings) |
Usability | 1.0 (1 ratings) | - (0 ratings) |
Availability | 8.2 (1 ratings) | - (0 ratings) |
Support Rating | 3.0 (4 ratings) | - (0 ratings) |
Brand Embassy (discontinued) | Interactions Digital Roots | |
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Likelihood to Recommend | Discontinued Products | Interactions No answers on this topic |
Pros | Discontinued Products | Interactions No answers on this topic |
Cons | Discontinued Products | Interactions No answers on this topic |
Likelihood to Renew | Discontinued Products | Interactions No answers on this topic |
Usability | Discontinued Products | Interactions No answers on this topic |
Support Rating | Discontinued Products | Interactions No answers on this topic |
Alternatives Considered | Discontinued Products | Interactions No answers on this topic |
Return on Investment | Discontinued Products | Interactions No answers on this topic |
ScreenShots | Brand Embassy (discontinued) Screenshots | Interactions Digital Roots Screenshots |