Brand Embassy (discontinued) vs. Intercom
Brand Embassy (discontinued) vs. Intercom
Product | Rating | Most Used By | Product Summary | Starting Price |
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Brand Embassy (discontinued) | N/A | Brand Embassy is now part of NICE inContact CXone (acquired May 2019). Brand Embassy is social customer service software designed to help companies with high volume social customer service prioritize and automate the customer experience. Incoming requests and mentions from social media, blogs and website forms are unified in one dashboard and routed to the most relevant customer service agent. Customers… | $39 per month | |
Intercom | N/A | Intercom creates modern Customer Service software that aims to redefine how businesses support their customers. The platform connects businesses directly to customers using powerful messaging and automation. According to the vendor, Intercom enables teams to scale support without investing more resources - leading to happier customers and more efficient support teams. | $39 per month per seat |
Brand Embassy (discontinued) | Intercom | |||||||||||||||
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | AI customer service features included in every plan. Intercom integrates Help desk, AI Chat bot, and Proactive support. | ||||||||||||||
More Pricing Information |
Brand Embassy (discontinued) | Intercom | |
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Top Pros |
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Top Cons |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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Brand Embassy (discontinued) | Intercom | |
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Small Businesses | Simplify360 Score 7.8 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Emplifi Social Marketing Cloud Score 8.9 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Emplifi Social Marketing Cloud Score 8.9 out of 10 | SAP Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Brand Embassy (discontinued) | Intercom | |
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Likelihood to Recommend | 2.0 (12 ratings) | 9.0 (260 ratings) |
Likelihood to Renew | 7.7 (5 ratings) | 8.9 (19 ratings) |
Usability | 1.0 (1 ratings) | 8.8 (168 ratings) |
Availability | 8.2 (1 ratings) | 9.1 (1 ratings) |
Performance | - (0 ratings) | 9.1 (1 ratings) |
Support Rating | 3.0 (4 ratings) | 7.1 (10 ratings) |
Online Training | - (0 ratings) | 8.1 (2 ratings) |
Implementation Rating | - (0 ratings) | 7.5 (5 ratings) |
Product Scalability | - (0 ratings) | 9.1 (1 ratings) |
Brand Embassy (discontinued) | Intercom | |
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Likelihood to Recommend | Discontinued Products | Intercom |
Pros | Discontinued Products | Intercom |
Cons | Discontinued Products | Intercom |
Likelihood to Renew | Discontinued Products | Intercom |
Usability | Discontinued Products | Intercom |
Reliability and Availability | Discontinued Products No answers on this topic | Intercom |
Performance | Discontinued Products No answers on this topic | Intercom |
Support Rating | Discontinued Products | Intercom |
Online Training | Discontinued Products No answers on this topic | Intercom |
Implementation Rating | Discontinued Products No answers on this topic | Intercom |
Alternatives Considered | Discontinued Products | Intercom |
Return on Investment | Discontinued Products | Intercom |
ScreenShots | Brand Embassy (discontinued) Screenshots | Intercom Screenshots |