Intercom vs. Sugar Market
Intercom vs. Sugar Market
Product | Rating | Most Used By | Product Summary | Starting Price |
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Intercom | N/A | Intercom creates modern Customer Service software that aims to redefine how businesses support their customers. The platform connects businesses directly to customers using powerful messaging and automation. According to the vendor, Intercom enables teams to scale support without investing more resources - leading to happier customers and more efficient support teams. | $39 per month per seat | |
Sugar Market | Mid-Size Companies (51-1,000 employees) | Sugar Market (formerly Salesfusion) is a marketing automation solution built to work for the user. With a curated toolset that includes intuitive campaign builders, automations and reporting, the vendor says they focus on what matters most to marketers -- streamlining campaign creation, understanding engagement, improving conversion, and driving more revenue. Salesfusion was acquired by SugarCRM May 2019. | $750 per month |
Intercom | Sugar Market | |||||||||||||||
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Entry-level Setup Fee | No setup fee | Required | ||||||||||||||
Additional Details | AI customer service features included in every plan. Intercom integrates Help desk, AI Chat bot, and Proactive support. | Prices listed are monthly subscription rates. Our packages include live support and training. Additional charges apply for contact databases above 10k, dedicated IPs, CRM integration and sandboxes. Please complete the form on our site to request a quote based on your specific needs. | ||||||||||||||
More Pricing Information |
Intercom | Sugar Market | |
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Top Pros |
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Top Cons |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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Email & Online Marketing |
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Lead Management |
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Campaign Management |
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Social Media Marketing |
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Reporting & Analytics |
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Platform & Infrastructure |
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Intercom | Sugar Market | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Vbout Score 9.5 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | PFL Direct Mail Platform Score 9.3 out of 10 |
Enterprises | SAP Service Cloud Score 8.7 out of 10 | PFL Direct Mail Platform Score 9.3 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Intercom | Sugar Market | |
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Likelihood to Recommend | 9.0 (260 ratings) | 3.0 (7 ratings) |
Likelihood to Renew | 8.9 (19 ratings) | 10.0 (3 ratings) |
Usability | 8.8 (168 ratings) | - (0 ratings) |
Availability | 9.1 (1 ratings) | - (0 ratings) |
Performance | 9.1 (1 ratings) | - (0 ratings) |
Support Rating | 7.1 (10 ratings) | 8.2 (1 ratings) |
Online Training | 8.1 (2 ratings) | - (0 ratings) |
Implementation Rating | 7.5 (5 ratings) | - (0 ratings) |
Product Scalability | 9.1 (1 ratings) | - (0 ratings) |
Intercom | Sugar Market | |
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Likelihood to Recommend | Intercom | SugarCRM |
Pros | Intercom | SugarCRM |
Cons | Intercom | SugarCRM |
Likelihood to Renew | Intercom | SugarCRM |
Usability | Intercom | SugarCRM No answers on this topic |
Reliability and Availability | Intercom | SugarCRM No answers on this topic |
Performance | Intercom | SugarCRM No answers on this topic |
Support Rating | Intercom | SugarCRM |
Online Training | Intercom | SugarCRM No answers on this topic |
Implementation Rating | Intercom | SugarCRM No answers on this topic |
Alternatives Considered | Intercom | SugarCRM |
Return on Investment | Intercom | SugarCRM |
ScreenShots | Intercom Screenshots |