Ivanti Neurons for ITSM vs. Serviceware Processes
Ivanti Neurons for ITSM vs. Serviceware Processes
Product | Rating | Most Used By | Product Summary | Starting Price |
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Ivanti Neurons for ITSM | N/A | Ivanti Neurons for ITSM offers the flexibility to deploy in the cloud, on-premises or a hybrid combination. It replaces the Ivanti Service Manager, powered by Heat. | N/A | |
Serviceware Processes | N/A | helpLine was an ITSM solution developed by the European IT service software company of the same name headquartered in Germany, acquired by Serviceware and now representing the central process platform for the Serviceware Enterprise Service Platform, rebranded Serviceware Processes. | N/A |
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Ivanti Neurons for ITSM | Serviceware Processes | |
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Incident and problem management |
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ITSM asset management |
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Change management |
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Ivanti Neurons for ITSM | Serviceware Processes | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | ManageEngine ServiceDesk Plus Score 9.4 out of 10 | Ivanti Neurons for ITSM Score 9.2 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Ivanti Neurons for ITSM | Serviceware Processes | |
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Likelihood to Recommend | 9.0 (22 ratings) | 9.0 (1 ratings) |
Likelihood to Renew | 9.9 (4 ratings) | - (0 ratings) |
Usability | 7.8 (7 ratings) | - (0 ratings) |
Support Rating | 9.0 (9 ratings) | 9.0 (1 ratings) |
Contract Terms and Pricing Model | 8.5 (3 ratings) | - (0 ratings) |
Professional Services | 8.0 (3 ratings) | - (0 ratings) |
Ivanti Neurons for ITSM | Serviceware Processes | |
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Likelihood to Recommend | Ivanti | Serviceware |
Pros | Ivanti | Serviceware |
Cons | Ivanti | Serviceware |
Likelihood to Renew | Ivanti | Serviceware No answers on this topic |
Usability | Ivanti | Serviceware No answers on this topic |
Support Rating | Ivanti | Serviceware |
Alternatives Considered | Ivanti | Serviceware |
Contract Terms and Pricing Model | Ivanti | Serviceware No answers on this topic |
Professional Services | Ivanti | Serviceware No answers on this topic |
Return on Investment | Ivanti | Serviceware |
ScreenShots |