Jiminny vs. Verint Speech and Text Analytics

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Jiminny
Score 9.2 out of 10
N/A
Jiminny helps commercial teams maximize their revenue through conversation intelligence. Jiminnycan record, transcribe and analyze conversations, giving users access to customer insights and full visibility into performance. Jiminny also helps to turn great sales leaders into great sales coaches, enabling users to drive change across sales teams with the goal of building high performing revenue generating teams.
$85
per month per user
Verint Speech and Text Analytics
Score 8.4 out of 10
N/A
Verint Speech Analytics is a tool used to transcribe and analyze millions of calls to discover customer insights and improve contact center performance in the cloud.N/A
Pricing
JiminnyVerint Speech and Text Analytics
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
JiminnyVerint Speech and Text Analytics
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
JiminnyVerint Speech and Text Analytics
Top Pros
Top Cons
Features
JiminnyVerint Speech and Text Analytics
Conversation Intelligence Software Features
Comparison of Conversation Intelligence Software Features features of Product A and Product B
Jiminny
7.3
3 Ratings
9% below category average
Verint Speech and Text Analytics
-
Ratings
Speech-to-Text Transcription7.33 Ratings00 Ratings
Keyword Detection6.73 Ratings00 Ratings
Sentiment Analysis7.52 Ratings00 Ratings
Speaker Diarization6.03 Ratings00 Ratings
Call Recording Playback8.73 Ratings00 Ratings
Call Summarization8.03 Ratings00 Ratings
Conversion Metrics6.33 Ratings00 Ratings
Keyword Search & Retrieval7.03 Ratings00 Ratings
Call Tagging7.03 Ratings00 Ratings
Integration with CRM Systems8.52 Ratings00 Ratings
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JiminnyVerint Speech and Text Analytics
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Score 8.6 out of 10
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User Ratings
JiminnyVerint Speech and Text Analytics
Likelihood to Recommend
9.3
(5 ratings)
8.4
(48 ratings)
Likelihood to Renew
-
(0 ratings)
9.6
(2 ratings)
Usability
8.0
(1 ratings)
7.7
(28 ratings)
Availability
-
(0 ratings)
10.0
(1 ratings)
Performance
-
(0 ratings)
3.0
(1 ratings)
Product Scalability
-
(0 ratings)
5.0
(1 ratings)
User Testimonials
JiminnyVerint Speech and Text Analytics
Likelihood to Recommend
Jiminny
Jiminny is a really useful tool for logging all activity of the sales, customer success and other customer-facing roles. It allows you to watch calls on demand, skipping to certain areas or topics thanks to Jiminny's conversational intelligence tool. This is great for knowledge sharing and transparency, as well as providing opportunities for coaching and development. There is some room for improvement, for instance with its current use of AI and automations to make it easier for the sales reps to share summaries of their calls with their prospects or clients, as well as the wider team.
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Verint
Using the verint speech to troubleshoot the mobile app and before we did not have any viability on this topic before. Also before we had no way to look at anything that the guest had going on and now we are really able to drill down in every way to take care of the guest needs
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Pros
Jiminny
  • Easy meeting access
  • Outgoing phone and text
  • Salesforce integration
  • Zoom integration
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Verint
  • One of the things that I find extremely beneficial about Verint Speech Analytics is the transcription. Sometimes you have an hour call, an hour and a half call, and you don't have time to listen to an hour and a half call. The beauty is that we can find the transcription and then we can look in it. It specifies where if you look in the interaction details in the back of the call, you can actually see the transcription. You can see it'll identify where in the call, what line at what timestamp did that call hit your category and with what string, with what term did it hit. And that is extremely beneficial. And we're trying to go through and find those little points of, sometimes they're points of abrasion, sometimes there are things that are going really well. I love that we have a transcription. I love that we can also see the screens that is vital because a lot of times, and again, not that we're trying to find something bad, but the reality is in any industry, there's in any call center environment, should I say, there's call avoidance. There's always going to be some agents, it's just in any call center, in any industry, it happens.
  • Or sometimes our agents are just struggling. And if you see in real life, for example, a very high silence time, when we notice a trend, we'll start going into those calls and actually looking at those screens and seeing, is silence time call avoidance or could it be the agents are having difficulty utilizing the resources? Are the resources not clear? Is that what the delay is? Are they having trouble trying to find the answer? And a lot of times we found that too. We found they're searching and clicking and searching and clicking and it's because they just didn't know where to go. So that is a coaching opportunity. And sometimes it's a coaching opportunity, not so much in a positive way because they're purchasing things from Amazon. But I think, like I said, that's inherent in any call center environment. I do find the screens, the transcription, the trend analysis that's available within speech, there are so many things I could literally sit here and talk to you for quite some time.
  • We love it. And I'm even more excited personally now because I learned so much, as I was saying, about being in the cloud and being in that open-source environment where all of these enhancements that Verint has. And they're so often that they enhance their products and their offering now these little bots and AI to help with all of these different aspects, but that's only available if you're in the cloud and the open source. So there's a lot of benefit in being in prem, in net platform, which is where we are. And we were able to provide a lot of meaningful insight and guidance into a lot of different pain points in the company. But I anticipate, and I have full confidence, that we'd be a much more effective team once we're able to move into the cloud. So I'm very hopeful for that. I'm anticipating what else we could discover.
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Cons
Jiminny
  • It doesn't connect to all my meeting softwares automatically
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Verint
  • Automated scrubbing of PCI and PII data from transcription transcripts and recordings. Using AI to detect the payment screens in a real time manner vs having to program triggers.
  • Easier way to bulk export transcriptions and recordings for our legal teams.
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Likelihood to Renew
Jiminny
No answers on this topic
Verint
So excited for all the new bot functionality that is to come with Verint Interaction Analytics. AI is the future and Verint is leading the way!
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Usability
Jiminny
It is an intuitive user experience and overall pretty easy to navigate the platform. The embedded video recording for each video call is very useful, and the conversational intelligence elements that appear alongside, such as the themes and statistics are also very useful. You can easily navigate to the most important parts of calls, or the sections that you want to focus on.
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Verint
This platform offers a wide range of features inclusive of the transcript generation which is text analysis and speech analysis. This helps in tracking the customer requirements and getting them a product they desire. Also the API integration with other tools have a scope of improvement. The UI can be improved and costing can be reduced
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Reliability and Availability
Jiminny
No answers on this topic
Verint
There are few unplanned outages within the platform
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Performance
Jiminny
No answers on this topic
Verint
There is often latency within the Speech Analytics module.
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Alternatives Considered
Jiminny
Jiminny beats out other competitors hands down.
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Verint
Verint Speech Analytics stacks up well against workforce management, we use workforce management mainly for forecasting and scheduling. We selected Speech Analytics because we want to know not only why customers are calling but what is being said in calls. Sometimes customer might get angry or they might ask for a supervisor so when we need to look at escalated calls Speech Analytics helps us pick those out.
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Scalability
Jiminny
No answers on this topic
Verint
The system is relatively reliable with minimal downtime. However, when there is an issue, it is often addressed slowly and causes significant business issues
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Return on Investment
Jiminny
  • Jiminny allows us to 'remember' things that were said on previous calls both in terms of rapport building and deal negotiations that put us in a much better position with our clients.
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Verint
  • we have the ability to provide actual data to back up leaderships feeling that some agents are performing poorly
  • we have the ability to provide direct feedback to our Sales team regarding good and poor contract handling
  • we have actual recording regarding handling of client fees
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ScreenShots

Jiminny Screenshots

Screenshot of Jiminny integrates with an existing tech stack to capture the voice of an organization's prospects and customers, and analyze each conversation. Playback lets reps listen back to conversations and share snippets, and it introduces data-driven coaching to maximize team performance.Screenshot of Jiminny automatically scores all conversations through AI to help the user understand at scale where to improve rep performance, identify coaching opportunities and enhance every stage of the deal cycle.Screenshot of On Demand allows users to search by team, host, customer, transcribed words or phrases, call score, coach, deal value, and deal stage.Screenshot of Team Insights gives leaders a snapshot view of how their team is improving over time, drill into individual rep performance and identify coaching opportunities.Screenshot of The Jiminny mobile app allows users to access the Jiminny platform wherever, whenever. It empowers teams to maximize their coaching potential, deliver insights and drive increased revenue on the go.Screenshot of The Jiminny dashboard displays recent call recordings with what upcoming meetings the Jiminny Notetaker is scheduled to join, a company's live feed for playback activity, and what calls are trending this month.