Jira Service Management vs. ServiceNow Customer Service Management
Jira Service Management vs. ServiceNow Customer Service Management
Product | Rating | Most Used By | Product Summary | Starting Price |
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Jira Service Management | N/A | Jira Service Management (formerly Jira Service Desk, now including features from the former Mindville Insight, acquired by Atlassian in June 2020) is a service desk software that is purpose-built for IT, service, and support teams. The software provides everything IT and support teams need out-of-the-box for service request, incident, problem and change management. Jira Service Management integrates seamlessly with Jira Software so that IT and development teams can work better together. Users… | $0 per month | |
ServiceNow Customer Service Management | N/A | Built on the Now Platform, ServiceNow offers their Customer Service Management solution through the Standard and Professional Customer Service Management bundles. Both include agent workspace, knowledge management, survey and assessment module, and the community module, oriented in this edition to support customers rather than internal employees. The Professional bundle also includes performance analytics, predictive intelligence, and related tools to support customer support agents improvement… | N/A |
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Editions & Modules |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
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Top Cons |
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Incident and problem management |
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ITSM asset management |
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Change management |
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Self Help Community |
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Multi-Channel Help |
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Jira Service Management | ServiceNow Customer Service Management | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Ivanti Neurons for ITSM Score 9.1 out of 10 | Salesforce Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Jira Service Management | ServiceNow Customer Service Management | |
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Likelihood to Recommend | 5.8 (76 ratings) | 7.4 (6 ratings) |
Likelihood to Renew | 10.0 (1 ratings) | - (0 ratings) |
Usability | 9.6 (2 ratings) | 10.0 (1 ratings) |
Support Rating | 9.1 (25 ratings) | 9.0 (1 ratings) |
Jira Service Management | ServiceNow Customer Service Management | |
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Likelihood to Recommend | Atlassian | ServiceNow |
Pros | Atlassian | ServiceNow |
Cons | Atlassian | ServiceNow |
Usability | Atlassian | ServiceNow |
Support Rating | Atlassian | ServiceNow |
Alternatives Considered | Atlassian | ServiceNow |
Return on Investment | Atlassian | ServiceNow |
ScreenShots | Jira Service Management Screenshots |