KACE Systems Management Appliance (SMA) vs. Sophos Mobile

I think it has added value for any organization. It reduced our Tech Support cost by: -Supporting users anywhere -Reducing users downtime as well keep them informed with the status of their tickets -Managing software and hardware actively -Processing automation -deploy mass software installs, patching or updates - Provide approved software's to users to install without IT help

Incentivized

I recommend it for any corporate scenario of companies that have smartphones, tablets, and computers and want to manage them all by controlling what to install, permission to use applications and services, and easily obtaining a report and inventory of everything. We protect against viruses, spam, and the main cyber threats and also physical security against theft. Data can be erased from the cloud from anywhere, and we prevent data theft. It is compatible with all operating systems, and Sophos technical support is available worldwide.

Incentivized

• Inventory: KACE provides a ton of hardware and software inventory information that is easy to search, filter, and export. This is critical when we need to find the answers to questions about how many of such and such we have in our fleet.
• Patch Management: We were using WSUS before and it was altogether too cumbersome. KACE has given us the power, flexibility, and verification we need to feel comfortable our patches are up-to-date.
• Service Queue: We made KACE our help desk system and it does everything we need it to do. Great improvement over our old system.

Incentivized

• Easy deployment.
• We are on next generation type of tools to be able to protect corporate data.
• Allows the management IT group to be able to control the probable theft of information.

Incentivized

• The KACE SMA needs a better way to handle different roles in the software so certain users can access or administrate certain parts of the software, but not the entire software installation.
• The KACE SMA could improve the ticketing process of projects. The aspects of the title and some information do not always flow down from the parent ticket to its child tickets.
• The KACE SMA could improve the UI of the software with the addition of different CSS color schemes.

Incentivized

• Some instabilities with old Android versions.

Incentivized

Overall, the software is simple to understand and use. That said, most vendors have been slowly updating their user interfaces to HTML5 so that they have a clean updated look and feel. This is where KACE falls short in that the UI is great for a packaged software 10 years ago. This isn't a major limitation as the software is really meant primarily for technology users.

Incentivized

KACE does exactly what you need it to do, it maintains your computer environment. You can set patch schedules, inventory computers, setup software catalogs; basically everything you need to ensure the computers on your network are being actively managed. This is all with little need for constant configuration or updating the setup.

Incentivized

We have selected this software because it rolls several different systems into one. We have a helpdesk system with this and an asset and inventory management system as well. We pay one price for the whole system instead of paying multiple companies different amounts that would have totaled more than we pay for the single system.

Incentivized

Personally, haven't seen any other MDM on the market, but I feel since Sophos is greatly known to have easy to use products, that the others may not be as easy to use as Sophos Mobile Control. One of the key factors for organizations to choose Sophos Mobile Control and Security is because the Android OS (most attacked OS on the planet) is protected with award-winning antivirus and anti malware from Sophos. We have seen as advisors, how unprotected customers, get huge telecom bills because of the lack of security, since they think that an Android OS is healthy enough... big mistake. One simple thing I always tell friends, family and customers, protect your Android device with Sophos Security (it's free for home users).

Incentivized

• KACE has saved us from having to spend several days of employee hours in crafting DVDs and duplicating them (100+ DVDs)
• KACE has saved us on the postage required to send out those DVDs for every update (monthly) to all of our customers electronically

Incentivized

• Ease of obtaining data with management and greater control of all the company's equipment.
• Strong protection and easy to administer.

Incentivized