Likelihood to Recommend Great at recognition/engagement and performance management all in one place. Easy for admins to manage and for team members to navigate. If you would like to have a robust platform for goal setting, feedback, and performance reviews, Kazoo could be a great fit.
Read full review Maestro is great for managing my membership and is terrific with reservations. At this time I am not sure if there is any scenario where it is less appropriate. I guess it doesn't work well as an interface for a golf shop, for tee times, etc. And, any golf product we get doesn't speak well with Maestro, so maybe golf. But, they may have a solution for that too.
Read full review Pros It provides visibility across the company for good deeds/recognition. It provides good opportunities to donate points to different causes. It provides rewards that are desirable and give you something you feel you want to work toward. Read full review Easy progress reports using a type of "mail merge" built in template Reports tab is a nice feature Seems fairly stable and reliable Read full review Cons The ability to create custom reports as admins would be a nice feature. A feature that allows managers of the employees to be loaded into YEI and then they can receive a breakdown of the recognition of their direct reports periodically would be a nice feature. Ways for the employee to create their own reports to see their own receiving and giving metrics. Read full review Guest Names - I do have some difficulty with guest names. Many people want two names on their member profile. When I use Schmoe, Joe And Jane, it capitalizes the A in and. If I use the ampersand I have issues with the name processing. So, just one primary member and no ampersand. Creating New Folios - For some reason it is very easy to create a new folio under a member account and you have to finish creating it before you can back out of it. I have done that a few times but not a huge deal. Access Levels - Is there an easy to follow list of access levels and what they include? I guess I should ask Maestro this. Maybe not an issue... Read full review Likelihood to Renew Its a very good service that boost interaction and company moral between employees
Read full review Maestro is what we are comfortable with and probably what we'll stay with, but it can be slow at times and lacks certain functionalities
Read full review Usability The service is extremely easy to use and provides a lot of value to its customers
Read full review Support Rating I gave this rating because I haven't had to reach out to support
Read full review I love Maestro support! They are always available or get back to you quickly. The employees that work at Maestro must get treated well because they are always positive and patient on the phone with me. And, even though I am not great with technology they always help me find a solution.
Read full review Alternatives Considered This product seems to outperform the competition in the reviews that we're aware of. Not surprisingly, we've been extremely pleased with this product. It's funny to think that a simple piece of software could add so much by way of positivity to our workplace, but it most definitely has. We love this program.
Read full review Maestro is the first lodging software I have reviewed. I do not have much other experience with lodging software so I am unable to compare. I do really like that Maestro has the support we need in an ever challenging customer service world. Thanks for being a great tool for our resort!
Read full review Return on Investment Direct kudos feel good! Makes me wanna do more good. Publicity appreciation. My boss sees it. I can point him and others to it when review time comes around. Reminds me to thank others just because it's there. Read full review Maestro allows me to log all communication with families, eliminating any question as to when I reached out Maestro is a huge time saver with sending progress reports Maestro lacks customization that would make teachers more efficient Read full review ScreenShots