TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Khoros CX Insights

    Score9 out of 10
    N/AKhoros CX Insights (formerly Topbox, acquired by Khoros January 2021) offers Enterprise Conversation Analytics software as a solution to aggregate conversational data from every customer interaction for deep analysis. The vendor states everywhere customers talk to or about a company, the solution is listening with AI-backed natural language processing to deliver a unified view of any customer’s experience with a brand.N/A

    Lytics

    Score8 out of 10
    N/ALytics is a customer data platform (CDP) from the company of the same name in Portland.N/A
    Pricing
    Khoros CX InsightsLytics
    Editions & Modules
    No answers on this topic
    Starter
    Free
    Professional
    Contact Sales
    Enterprise
    Contact Sales
    Offerings
    Pricing Offerings
    Khoros CX InsightsLytics
    Free Trial
    NoYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
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    Khoros CX InsightsLytics
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    All AlternativesView all alternativesView all alternatives
    User Ratings
    Khoros CX InsightsLytics
    Likelihood to Recommend
    7.3
    (1 ratings)
    8.6
    (4 ratings)
    User Testimonials
    Khoros CX InsightsLytics
    Likelihood to Recommend
    Khoros (Formerly Spredfast + Lithium)
    There are many ways in which to see information and this is great, the issue is the quality of the information. We are lacking sources. Everything is biased to Twitter and this does not portray a reasonable amount of information to make decisions.
    Incentivized
    Read full review
    Lytics
    Not a unified audience database but for segmenting for programmatic advertising [Lytics is] excellent[.] It is an identity / email driven database[.] Does not combine users into one master record[.] Excellent built-in scoring mechanisms which I use regularly to isolate most engaged users[.]
    Incentivized
    Read full review
    Pros
    Khoros (Formerly Spredfast + Lithium)
    No answers on this topic
    Lytics
    • Analytics: it's easy to obtain and understand.
    • Usability: the database is intuitive and easy to learn.
    • Targeting: you can easily reach your target audience.
    Incentivized
    Read full review
    Cons
    Khoros (Formerly Spredfast + Lithium)
    • Getting info from LinkedIn.
    • Getting info from web pages.
    • Getting info from newspapers and other articles.
    • Getting info from more platforms.
    Incentivized
    Read full review
    Lytics
    • Uptime.
    • Monitoring
    • Relational-table-like functionality
    Incentivized
    Read full review
    Alternatives Considered
    Khoros (Formerly Spredfast + Lithium)
    Khoros is missing to analyze more sources for information. Search bar is great.
    Incentivized
    Read full review
    Lytics
    We evaluated 5-8 CDP's and picked Lytics[.]
    Incentivized
    Read full review
    Return on Investment
    Khoros (Formerly Spredfast + Lithium)
    No answers on this topic
    Lytics
    • Positive: Customers are retained through another outlet.
    • Positive ROI: we've made a lot of money using the program.
    • Positive: We're using Lytics targeting with email integrations to reach specific subscribers in ways we never thought possible.
    Incentivized
    Read full review
    ScreenShots

    Khoros CX Insights Screenshots

    Screenshot of An omnichannel customer experienceScreenshot of CX InsightsScreenshot of Discovery Topbox AI

    Lytics Screenshots

    Screenshot of Audience DiscoveryScreenshot of Profile SummaryScreenshot of Orchestration