Khoros CX Insights vs. Lytics

Khoros CX Insights

Khoros CX Insights

4 Reviews and Ratings

Lytics

8 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Khoros CX Insights	Score 8.7 out of 10	N/A	Khoros CX Insights (formerly Topbox, acquired by Khoros January 2021) offers Enterprise Conversation Analytics software as a solution to aggregate conversational data from every customer interaction for deep analysis. The vendor states everywhere customers talk to or about a company, the solution is listening with AI-backed natural language processing to deliver a unified view of any customer’s experience with a brand.	N/A
Lytics	Score 8.0 out of 10	N/A	Lytics is a customer data platform (CDP) from the company of the same name in Portland.	N/A

Pricing

Khoros CX Insights

Lytics

Editions & Modules

No answers on this topic

Starter: Free
Professional: Contact Sales
Enterprise: Contact Sales

Offerings

Pricing Offerings
Khoros CX Insights	Lytics
Free Trial
No	Yes
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	No

Entry-level Setup Fee

No setup fee

No setup fee

Additional Details

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More Pricing Information

Community Pulse
	Khoros CX Insights	Lytics
Top Pros	Pro Self help	Pro Intuitive and easy Pro Easy to learn Pro Target audience
Top Cons	Minus Web pages	Minus Creative cloud Minus Ability to report Minus Folder structure

Best Alternatives
	Khoros CX Insights	Lytics
Small Businesses	Sogolytics Score 8.9 out of 10	Klaviyo Score 8.9 out of 10
Medium-sized Companies	CustomerSuccessBox Score 9.5 out of 10	SALESmanago Score 8.8 out of 10
Enterprises	Quadient Inspire Score 9.4 out of 10	Treasure Data Score 8.3 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	Khoros CX Insights	Lytics
Likelihood to Recommend	7.3 (1 ratings)	8.6 (4 ratings)

User Testimonials
	Khoros CX Insights	Lytics
Likelihood to Recommend	Khoros (Formerly Spredfast + Lithium) There are many ways in which to see information and this is great, the issue is the quality of the information. We are lacking sources. Everything is biased to Twitter and this does not portray a reasonable amount of information to make decisions. Incentivized Verified User Anonymous Read full review	Lytics Not a unified audience database but for segmenting for programmatic advertising [Lytics is] excellent[.] It is an identity / email driven database[.] Does not combine users into one master record[.] Excellent built-in scoring mechanisms which I use regularly to isolate most engaged users[.] Incentivized LR Leonard Roberto Audience Data Director Read full review
Pros	Khoros (Formerly Spredfast + Lithium) No answers on this topic	Lytics Analytics: it's easy to obtain and understand. Usability: the database is intuitive and easy to learn. Targeting: you can easily reach your target audience. Incentivized Verified User Anonymous Read full review
Cons	Khoros (Formerly Spredfast + Lithium) Getting info from LinkedIn. Getting info from web pages. Getting info from newspapers and other articles. Getting info from more platforms. Incentivized Verified User Anonymous Read full review	Lytics Uptime. Monitoring Relational-table-like functionality Incentivized Verified User Anonymous Read full review
Alternatives Considered	Khoros (Formerly Spredfast + Lithium) Khoros is missing to analyze more sources for information. Search bar is great. Incentivized Verified User Anonymous Read full review	Lytics We evaluated 5-8 CDP's and picked Lytics[.] Incentivized LR Leonard Roberto Audience Data Director Read full review
Return on Investment	Khoros (Formerly Spredfast + Lithium) No answers on this topic	Lytics Positive: Customers are retained through another outlet. Positive ROI: we've made a lot of money using the program. Positive: We're using Lytics targeting with email integrations to reach specific subscribers in ways we never thought possible. Incentivized Verified User Anonymous Read full review
ScreenShots	Khoros CX Insights Screenshots	Lytics Screenshots