Kintone vs. Sugar Sell (SugarCRM)

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Kintone
Score 8.8 out of 10
N/A
Kintone is a customizable digital workplace platform that lets the user manage data, tasks, and communication in one central place. Over 23,000 customers use Kintone’s no-code platform with more than 1.5 million database and workflow applications custom built for their businesses. Kintone is provided by Cybozu Inc., a Tokyo-based public company founded in 1997. Boasting users among the largest F500 companies, Kintone's no-code platform with granular governance aims…
$24
per month per user
Sugar Sell (SugarCRM)
Score 7.2 out of 10
N/A
Sugar Sell from SugarCRM is a collaborative CRM, allowing users to track and monitor activities, map each customer’s journey and automate as many workflows as you need to. Sugar Sell is presented by the vendor as lean, fast and integratable with anything. Sugar Sell replaces former editions of the SugarCRM product, including the SugarCRM Community Edition, the open source edition, which is discontinued.
$52
per month
Pricing
KintoneSugar Sell (SugarCRM)
Editions & Modules
Professional Subscription
$24
per month per user
Sugar Professional
$52.00
Per User/Per Month (billed annually)
Sugar Sell
$80.00
Per User/Per Month (billed annually)
Sugar Enterprise
$85.00
Per User/Per Month (billed annually)
Offerings
Pricing Offerings
KintoneSugar Sell (SugarCRM)
Free Trial
YesYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeOptionalNo setup fee
Additional DetailsAll subscriptions have a minimum 5 users requirement. We also offer Nonprofit Subscription (only applies to 501(c)3 orgs), GOV subscription and EDU subscription at $15/month/user. For Enterprise accounts, please contact us directly for custom pricing.
More Pricing Information
Community Pulse
KintoneSugar Sell (SugarCRM)
Top Pros
Top Cons
Features
KintoneSugar Sell (SugarCRM)
Low-Code Development
Comparison of Low-Code Development features of Product A and Product B
Kintone
8.9
43 Ratings
7% above category average
Sugar Sell (SugarCRM)
-
Ratings
Platform Security8.934 Ratings00 Ratings
Platform User Management9.040 Ratings00 Ratings
Reusability8.738 Ratings00 Ratings
Platform Scalability9.040 Ratings00 Ratings
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
Kintone
-
Ratings
Sugar Sell (SugarCRM)
8.2
32 Ratings
4% above category average
Customer data management / contact management00 Ratings8.831 Ratings
Workflow management00 Ratings7.927 Ratings
Territory management00 Ratings8.625 Ratings
Opportunity management00 Ratings8.225 Ratings
Integration with email client (e.g., Outlook or Gmail)00 Ratings9.028 Ratings
Contract management00 Ratings8.725 Ratings
Quote & order management00 Ratings7.823 Ratings
Interaction tracking00 Ratings7.129 Ratings
Channel / partner relationship management00 Ratings7.924 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Product A and Product B
Kintone
-
Ratings
Sugar Sell (SugarCRM)
8.2
23 Ratings
6% above category average
Case management00 Ratings8.823 Ratings
Call center management00 Ratings8.118 Ratings
Help desk management00 Ratings7.716 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
Kintone
-
Ratings
Sugar Sell (SugarCRM)
8.0
24 Ratings
2% above category average
Lead management00 Ratings8.621 Ratings
Email marketing00 Ratings7.322 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
Kintone
-
Ratings
Sugar Sell (SugarCRM)
8.9
27 Ratings
14% above category average
Task management00 Ratings8.825 Ratings
Billing and invoicing management00 Ratings9.117 Ratings
Reporting00 Ratings8.823 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
Kintone
-
Ratings
Sugar Sell (SugarCRM)
8.8
27 Ratings
13% above category average
Forecasting00 Ratings8.723 Ratings
Pipeline visualization00 Ratings8.724 Ratings
Customizable reports00 Ratings8.826 Ratings
Customization
Comparison of Customization features of Product A and Product B
Kintone
-
Ratings
Sugar Sell (SugarCRM)
8.8
28 Ratings
12% above category average
Custom fields00 Ratings9.028 Ratings
Custom objects00 Ratings8.825 Ratings
Scripting environment00 Ratings8.718 Ratings
API for custom integration00 Ratings8.724 Ratings
Security
Comparison of Security features of Product A and Product B
Kintone
-
Ratings
Sugar Sell (SugarCRM)
8.6
26 Ratings
2% above category average
Single sign-on capability00 Ratings9.220 Ratings
Role-based user permissions00 Ratings8.025 Ratings
Social CRM
Comparison of Social CRM features of Product A and Product B
Kintone
-
Ratings
Sugar Sell (SugarCRM)
8.3
18 Ratings
11% above category average
Social data00 Ratings8.318 Ratings
Social engagement00 Ratings8.315 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Product A and Product B
Kintone
-
Ratings
Sugar Sell (SugarCRM)
8.1
18 Ratings
9% above category average
Marketing automation00 Ratings8.718 Ratings
Compensation management00 Ratings7.512 Ratings
Platform
Comparison of Platform features of Product A and Product B
Kintone
-
Ratings
Sugar Sell (SugarCRM)
8.1
19 Ratings
7% above category average
Mobile access00 Ratings8.119 Ratings
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User Ratings
KintoneSugar Sell (SugarCRM)
Likelihood to Recommend
8.8
(48 ratings)
7.4
(58 ratings)
Likelihood to Renew
8.4
(5 ratings)
8.2
(26 ratings)
Usability
7.8
(5 ratings)
8.2
(9 ratings)
Availability
10.0
(1 ratings)
10.0
(2 ratings)
Performance
9.0
(1 ratings)
10.0
(2 ratings)
Support Rating
8.6
(46 ratings)
9.1
(17 ratings)
In-Person Training
-
(0 ratings)
9.0
(1 ratings)
Online Training
-
(0 ratings)
8.0
(1 ratings)
Implementation Rating
6.9
(4 ratings)
9.0
(9 ratings)
Configurability
9.1
(43 ratings)
10.0
(1 ratings)
Contract Terms and Pricing Model
1.0
(1 ratings)
-
(0 ratings)
Ease of integration
5.0
(1 ratings)
10.0
(2 ratings)
Product Scalability
7.0
(1 ratings)
9.0
(1 ratings)
Professional Services
3.0
(1 ratings)
-
(0 ratings)
Vendor post-sale
8.0
(1 ratings)
9.0
(1 ratings)
Vendor pre-sale
2.0
(1 ratings)
9.0
(1 ratings)
User Testimonials
KintoneSugar Sell (SugarCRM)
Likelihood to Recommend
Kintone
Kintone is great if you want a software that will help you in managing your data, and keep track of which tasks are assigned to whom. It also helps to streamline communication and information in one central place. However, it is not for you if you are looking for something complex that has to manage a lot of data.
Read full review
SugarCRM
The way Community Tax uses Sugar from a users point of view is, it can house a lot of information for either a company or individual with the option of adding additional sub cases . The down side is there are licenses issued per user and 1 per user is not enough because most of the time we are multitasking. Therefore a program/software would be more suitable instead of using a URL.
Read full review
Pros
Kintone
  • Flexibility. You can build apps (without coding) to serve a wide range of processes and projects.
  • Ease of use. The interface is intuitive.
  • Training. There are resources readily available to train new users. Even starting from scratch, I felt like I was up to speed in just a few hours.
Read full review
SugarCRM
  • Great way to keep myself organized. I do not miss appointments with clients since within the system I can input my appointment time and also send out a reminder to my clients.
  • It has a nice layout [that] does not seem to be cluttered. I find it to be very user friendly.
  • It has customizable dashboards which I find beneficial
Read full review
Cons
Kintone
  • I feel that Kintone is not well enough known yet. This means that other apps/APIs are not necessarily easy to connect with Kintone. Yes, you can use Zapier though for interfacing with other apps.
  • It would be great if it could give more customized options to change the look and format of certain things. You can make price quote apps, for example, but have to rely on 3rd party apps or programming skills to customize the look and fields.
  • If you make a table as an input field, it cannot connect to other internal Kintone apps for lookups and such.
  • I think there is more potential to make more customized data graphs.
Read full review
SugarCRM
  • The back-end programming (logical hooks) for advanced customizations could benefit from a more user-friendly interface
  • General layout could be improved by the addition of modern templates to customize the standard look and feel
  • Support communities could be further improved with the addition of videos on how to do specific configuration, modules.
Read full review
Likelihood to Renew
Kintone
I still think that there's a room for Kintone's future, and high expectations for them in additional features and innovative tools and supports. Truly hope that they will support email features, and standardized supports for various plug-ins with the 3rd party software and apps. In the meantime, we will have to consider our ways of doing our work in all aspects
Read full review
SugarCRM
Our organization will continue to use Sugar as long as it remains cost effective and it addresses the majority of our needs. I will, however, recommend looking into other options once our needs increase and there is additional budget for some bigger named and more robust platform options. I feel if the application was friendlier to end users we would get better productivity as well.
Read full review
Usability
Kintone
Kintone is agile app and most of the time we can easily come up with new apps. However, there should be more feature-based drag and drop and or a visual-based usability, as we all want to minimize the number of clicks and dropdown menu selections as much as possible. Thanks.
Read full review
SugarCRM
There's a learning curve associated with Sugar. Right away, it's not as easy as an out-of-the-box CRM. Once you learn how to use Sugar, the system fits what your needs are. With any other CRM, you'd be trying to figure out how your company can best fit the CRM. You don't want to change your business cycle for your CRM, the CRM should fit your business cycle.
Read full review
Reliability and Availability
Kintone
Never had an issue with this.
Read full review
SugarCRM
SugarCRM has never been down for us.
Read full review
Performance
Kintone
No issues.
Read full review
SugarCRM
No response time issues ever. Very productive due to its ease of use.
Read full review
Support Rating
Kintone
I have had very specific questions about different aspects of the software, and I have always been able to get a hold of someone who could help. If my sales rep didn’t know the answer, he would get me in touch with someone who did know the answer. The whole team is very ready to help. It definitely feels like they view my success as their success, which is so important with this type of software.
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SugarCRM
The support overall at least for us has been phenomenal. Anytime that the system has any Issues at all IT gets in contact from someone from support to get the system back up and running. Have never gone more than 30 minutes with the system not working. So overall I will be definetely recommending this system in any other company that I may work for in the future.
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In-Person Training
Kintone
No answers on this topic
SugarCRM
We feel clasroom training is essential to ensure user adoption and buy-in. Video and on-line training courses gave their place but being in a classroom setting enables the Team to make any potential CRM issues visble right up front.
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Online Training
Kintone
No answers on this topic
SugarCRM
Only part of an implemementation as noted previously.
Read full review
Implementation Rating
Kintone
Everyone has their own tastes of things and way they want to work. Asking them to adapt to the changes with the new tools or apps is always difficult. We would want to start with a very small but best example within the organization, which in our case was that the employees will not be bothered by the bosses by being asked to find the documents, status of the progresses, or major things/requests/projects.
Read full review
SugarCRM
Study, study, and study. Be prepared to train everyday until all processes are flowing nicely. The CRM is the elephant and figuring out where to take the first bite can be a challenge. But there is only one way to eat this elephant, one bite at a time. Systematic planning is very important.
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Alternatives Considered
Kintone
Kintone is the easiest product to create from and the cost is the lowest I believe. In addition, reconfigurability and extendability are great. If you look for a low code tool, you can try Kintone. But as same as another low code tool, don't expect too much.
Read full review
SugarCRM
Sugar Sell is the only product we found that met the needs of everyone involved in the evaluation process. It can be customized to accomplish just about anything you need, and trust me....we pushed the limits on that. It is a product that our users actually enjoy using which in itself contributes to productivity. We used other CRM tools in the past, and the discontent from our users resulted in consistently declining use and ultimately dropping those products.
Read full review
Contract Terms and Pricing Model
Kintone
Should be multiple pricing packages.
Read full review
SugarCRM
No answers on this topic
Scalability
Kintone
I could see this work for all departments if implemented correctly.
Read full review
SugarCRM
Works from 2-300 Users in our experience.
Read full review
Professional Services
Kintone
Needed improvement at the time.
Read full review
SugarCRM
No answers on this topic
Return on Investment
Kintone
  • It has helped us reduce the amount of people we need to track our inventory. We’ve saved time and money using less people.
  • We are able to see our data much better now and have a spot that we can all look at the database on the go.
Read full review
SugarCRM
  • Overall seems to be more expensive than other subscription based CRMs.
  • Has positively impact our sales team to make more efficient and accountability among sales teams. Also allows for high level aggregated reporting
  • Has been impactful for all teams, not only sales to track individual activity on a daily, weekly, monthly and quarterly basis
Read full review
ScreenShots

Kintone Screenshots

Screenshot of View apps from portalScreenshot of 4 ways to build an appScreenshot of Mobile accessScreenshot of Drag and drop interfaceScreenshot of Business app views