1 Ratings
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Score 8 out of 100
34 Ratings
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Score 7.8 out of 100

Likelihood to Recommend

KCM GRC Platform

KnowBe4 KCM GRC Platform is well suited for a company that knows what they're doing compliance wise and needs to save time doing it. It won't be something you can spend a few hours on and then put on autopilot. It was made to create a rhythm within your own team, and you'll need to have the buy-in. It's useful for IT and Legal teams that already have a vendor risk management process, but want to have a better handle on it. Giving an outside auditor read-only access to a scope is also a huge time saver.
Randy Munroe | TrustRadius Reviewer

ServiceNow Governance, Risk, and Compliance

Oracle EBS R12 requires a unique user skillset to understand how it handles user access and functions. Accordingly, ServiceNow has this high level of sophistication to manage this information and apply it to Sensitive Access and Segregation of Duties rules to identify exceptions. This depth of configuration is critical to accurately identify when Oracle Responsibilities (access) truly allows access and thus could be a violation. ERPs with less complexity may not require this customization of ServiceNow GRC, but you would be wise to raise these questions and examples in the demo to ensure it will work for you. In the past, we have found that risks of under-reporting exceptions or false positives become so voluminous that users don't always get to the accurate violations for timely remediation. Proper configuration up front will improve your effectiveness and ROI down the road.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Governance, Risk & Compliance

KCM GRC Platform
9.3
ServiceNow Governance, Risk, and Compliance
6.9
Common repository of GRC items
KCM GRC Platform
10.0
ServiceNow Governance, Risk, and Compliance
6.4
Risk management
KCM GRC Platform
10.0
ServiceNow Governance, Risk, and Compliance
6.5
GRC policy management
KCM GRC Platform
8.0
ServiceNow Governance, Risk, and Compliance
6.3
Integration with Corporate Performance Management (CPM) systems
KCM GRC Platform
ServiceNow Governance, Risk, and Compliance
7.7
Incident management
KCM GRC Platform
ServiceNow Governance, Risk, and Compliance
7.5

Pros

KCM GRC Platform

  • Mapping controls across different compliance frameworks. It saves you a ton of time and energy!
  • Performing risk assessments at the granularity that you prefer, splitting assessments across departments and teams if you wish.
Randy Munroe | TrustRadius Reviewer

ServiceNow Governance, Risk, and Compliance

  • Finding reported by the auditor. GRC helps us identify, assign, and track the resolution of this.
  • Exception to information security policy. These require quarterly reviews and setting up reminders to revisit these.
  • Building out new projects and baking security and compliance into the project and tracking it in GRC to ensure we deliver a compliant product on day one
Anonymous | TrustRadius Reviewer

Cons

KCM GRC Platform

  • Vendor management has a few kinks to work out. We want to be able to do internal questionnaires for vendors as a compliance checklist before we sign off on a contract. Nothing in the works yet, but there are a few workarounds.
  • The navigation between different tasks in scope is clunky, and it's easy to lose your place, and it forces you back to the main page of the scope to retrace your steps.
Randy Munroe | TrustRadius Reviewer

ServiceNow Governance, Risk, and Compliance

  • Delivering more out of the box functionality that rivals other GRC platforms. The bare bones approach may not help companies that do not have expertise or capabilities to build effective GRC processes.
  • Easier way to implement workflow.
  • Offering better metrics without buying add-on tools.
Nick Bettes, CRISC, MBA | TrustRadius Reviewer

Usability

KCM GRC Platform

No score
No answers yet
No answers on this topic

ServiceNow Governance, Risk, and Compliance

ServiceNow Governance, Risk, and Compliance 7.2
Based on 4 answers
I'm satisfied with our experience. The configuration was the biggest challenge, but we have moved onto the stage of user training and usability. We would appreciate having better user training documentation and possibly videos and/or computer-based training to help our international users adopt this software for their GRC needs.
Anonymous | TrustRadius Reviewer

Support Rating

KCM GRC Platform

KCM GRC Platform 10.0
Based on 1 answer
Support from KnowBe4 KCM GRC Platform is always great. It's always in-house localized support, with excellent response times, and dedicated Customer Success Managers to answer the bulk of your questions or take your suggestions and make them a feature request. They will also reach out at least quarterly and do health checks to make sure you're using the platform to the best of your ability.
Randy Munroe | TrustRadius Reviewer

ServiceNow Governance, Risk, and Compliance

ServiceNow Governance, Risk, and Compliance 7.4
Based on 4 answers
It's a good system, but I am awaiting key features in the new release. We hear that ServiceNow is continually adding new features and we look for improved reporting, better Oracle Integration, and user training opportunities. To the extent these materialize, we expect further improvements in our experience with ServiceNow GRC. Until that time, though, we believe we are meeting our objectives expected at the beginning of this project.
Anonymous | TrustRadius Reviewer

Alternatives Considered

KCM GRC Platform

Quantivate and Fusion were the other two options we checked out. The quantity was high, and a good bit more expensive, but it was the best performing with its platform. They also had more modules that each cost extra to add to your subscription. KnowBe4 KCM GRC Platform was all-in-one and a little less mature, but the better buy. Fusion was hard to follow in the demo, and I was not overly impressed. I may have made my decision early enough in the demo to not pay much more attention to it.
Randy Munroe | TrustRadius Reviewer

ServiceNow Governance, Risk, and Compliance

TraceGP is a project management tool that was customized to work with ITIL. But, nothing ITIL-like. And as we needed a tool that was really "compatible" with ITIL, we discovered in ServiceNow a real tool that could help us. We can now do things like, for example, find an incident that was related to a specific problem.
Germano da Cunha Diogo Saffier | TrustRadius Reviewer

Return on Investment

KCM GRC Platform

  • Just having the capacity to do things the right way, and formally, has driven some of our compliance efforts.
  • Due to licensing limitations, we likely overspent on seats to the platform that we didn't need but also didn't want to miss out on.
Randy Munroe | TrustRadius Reviewer

ServiceNow Governance, Risk, and Compliance

  • Mostly cultural change. If teams aren't aware of the new implementation of GRC and they get a request to answer questions, it can be confusing. This is cultural and not a con against the product.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

KCM GRC Platform

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

ServiceNow Governance, Risk, and Compliance

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

KCM GRC Platform
8.0
ServiceNow Governance, Risk, and Compliance
7.4

Usability

KCM GRC Platform
ServiceNow Governance, Risk, and Compliance
7.2

Support Rating

KCM GRC Platform
10.0
ServiceNow Governance, Risk, and Compliance
7.4

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