9 Ratings
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Score 5.1 out of 100
23 Ratings
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Score 9.4 out of 100

Likelihood to Recommend

Optimum Solutions HRIS, now from Kronos / UKG (discontinued)

Optimum Solutions works very well for all our payroll needs. We run payrolls weekly, semi-monthly, monthly and yearly. The end of year process is lined out very well and webinars are available to go over any new regulations required.We haven't utilized the HR part of the software as much on the iSeries but are planning on changing that once we get converted to the Windows version later this year. The main reason for this is the HR part of the software on the iSeries is separate from payroll.
Janet Fawcett | TrustRadius Reviewer

SurePayroll

I love SurePayroll. Their telephone support is awesome. I travel a lot so it allows me to manage company payroll from anywhere in the world. I can change deductions, do 401K deductions, run reports, and do insurance reviews for our company's insurance broker. They even created a Paycheck Protection report for me to download to share with our bank. There isn't much that isn't possible with SurePayroll. The great thing is it gives me control at my fingertips. The errors that I had with a call-in payroll just never happen anymore.
Michael Lien | TrustRadius Reviewer

Feature Rating Comparison

Payroll Management

Optimum Solutions HRIS, now from Kronos / UKG (discontinued)
7.5
SurePayroll
9.2
Pay calculation
Optimum Solutions HRIS, now from Kronos / UKG (discontinued)
9.1
SurePayroll
10.0
Benefit plan administration
Optimum Solutions HRIS, now from Kronos / UKG (discontinued)
5.5
SurePayroll
8.7
Direct deposit files
Optimum Solutions HRIS, now from Kronos / UKG (discontinued)
9.1
SurePayroll
9.4
Salary revision and increment management
Optimum Solutions HRIS, now from Kronos / UKG (discontinued)
6.4
SurePayroll
9.6
Support for external payroll vendors
Optimum Solutions HRIS, now from Kronos / UKG (discontinued)
SurePayroll
9.0
Reimbursement management
Optimum Solutions HRIS, now from Kronos / UKG (discontinued)
SurePayroll
8.6

Pros

Optimum Solutions HRIS, now from Kronos / UKG (discontinued)

  • The setup of Optimum HRIS was intense as the software comes as a basic shell and everything is personalized to our organization. All earnings codes, leave time, employee types, job codes, taxes, etc. are set up for each company. While this was almost overwhelming at the beginning, we have so much control over the set up and better grasp of the inner workings of the system.
  • Tax updates come quickly and are easily applied. This is especially welcome at year end.
  • The built-in reporting is robust and offers a lot of options, but the ability to dig in to the database using SQL and Excel allows for very powerful reports that are infinitely personalized.
Anonymous | TrustRadius Reviewer

SurePayroll

  • Super easy interface - honestly running payroll couldn't be easier on their site.
  • Incredible customer service - VERY knowledgeable, professional and friendly. They will walk you through anything you need to do on the site and understand payroll, tax and benefit issues.
  • Tax filing and payments and year-end paperwork for 1099 contractors and W-2s. They make it so easy.
Coby Pfaff | TrustRadius Reviewer

Cons

Optimum Solutions HRIS, now from Kronos / UKG (discontinued)

  • When exporting reports to Excel I found the formatting to be difficult to work with and having to reformat the reports can be a nightmare. My company's IT department created its own business tools to make the reporting format more user friendly.
Anonymous | TrustRadius Reviewer

SurePayroll

  • My chief complaint is the software sometimes requires me to have a code sent to my phone before I can continue with some process. That in itself is fine. The problem is the check box that lets SurePayroll remember the computer doesn't actually do that. I select that check box every time, but the software doesn't remember me or my computer.
  • Fees have creeped higher every year over the last two or three years. I feel like I'm nitpicking here, though. What I spend for the service is reasonably priced for the amount of headaches it prevents.
  • I have a case where an employee is sometimes salaried and sometimes contract. There's not a way to handle that without terminating him when he needs to switch.
Rob Siders | TrustRadius Reviewer

Likelihood to Renew

Optimum Solutions HRIS, now from Kronos / UKG (discontinued)

No score
No answers yet
No answers on this topic

SurePayroll

SurePayroll 9.0
Based on 1 answer
The service works well and the price is worth it.
Daniel Lieber | TrustRadius Reviewer

Support Rating

Optimum Solutions HRIS, now from Kronos / UKG (discontinued)

No score
No answers yet
No answers on this topic

SurePayroll

SurePayroll 9.2
Based on 5 answers
SurePayroll was great when we had questions or needed support, ie. if we messed up with a payroll, needed to submit tax documents or get documents. The ease of communication between us and the organization was great and they made it easy for users to call in with support requests.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Optimum Solutions HRIS, now from Kronos / UKG (discontinued)

We evaluated some payroll services but found the ongoing cost greater than the initial cost of purchasing our own software and keeping the payroll process in house. Other payroll software was generally more expensive and we are satisfied with Optimum Solutions. I would say the main reason we stayed with Optimum Solutions, converting from their iSeries version to their Windows version, was because of their outstanding staff and support.
Janet Fawcett | TrustRadius Reviewer

SurePayroll

SurePayroll offers a comparable service at a better rate. They are better designed for small companies who need to save money any way they can. Their fees are more appropriate than ADP but the service offerings are just as good.
Anonymous | TrustRadius Reviewer

Return on Investment

Optimum Solutions HRIS, now from Kronos / UKG (discontinued)

  • More accurate payroll processing
  • More accurate tax payments and reporting
Anonymous | TrustRadius Reviewer

SurePayroll

  • SurePayroll helps us process payroll quickly and effortlessly 97% of the time.
  • On the rare occasion when there is an issue SurePayroll needs to address, it can take hours and hours of time over many months to get that issue resolved. Through the process, SurePayroll employees have always been professional and courteous in their communication.
Anonymous | TrustRadius Reviewer

Screenshots

Optimum Solutions HRIS, now from Kronos / UKG (discontinued)

SurePayroll

Pricing Details

Optimum Solutions HRIS, now from Kronos / UKG (discontinued)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required

SurePayroll

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Optimum Solutions HRIS, now from Kronos / UKG (discontinued)
10.0
SurePayroll
9.3

Likelihood to Renew

Optimum Solutions HRIS, now from Kronos / UKG (discontinued)
SurePayroll
9.0

Support Rating

Optimum Solutions HRIS, now from Kronos / UKG (discontinued)
SurePayroll
9.2

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