Kure vs. Rev.io PSA

Kure walks you through every step of a project with helpful tips for each question and you never get lost or confused. Great on your 1st project or your 100th. I like it for my quick win, small, and medium-sized projects.

Tigerpaw Unleashed, according to Trust Radius is no longer being marketed. If it worked correctly, it has the potential to be great software for Enterprise level businesses. We chose the Unleashed version so that the technicians could use it in the field. It does take a lot of information to get the software up and running

Incentivized

• Project management guidance and solutions
• Team collaboration to streamline processes
• Provide useful information to a variety of companies

• ability to dispatch tech's to service calls

Incentivized

• I’d like to see an RCA option for Safety Professionals
• Have demo cases to watch to see what data is needed and how each function works.
• Utilize VR boardrooms to conduct updates in VR

• When training, during the overview of a chapter the examples tend to be from a prior version and do not reflect current software.
• In my experience when things don't work the way you think they should being told to go back and read the chapter that you read 5 times before is not helpful.
• I my experience when they know that there is an issue and the software is not working they keep billing you.
• They like to tell you that they are escalating the problem. You never see a resolution and they do not get back to you . You have to keep calling them.
• They acknowledge that you are having issues and state that there will be a credit. I have not seen one.
• In my opinion, training is filled with jargon and no glossary.

Incentivized

I don't have anything that I'm willing to share.

• Improved communication
• Standardized projects
• Create business case for investment

• Gigantic waste of time and resources

Incentivized