What users are saying about
35 Ratings
8 Ratings
35 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.6 out of 100
8 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.7 out of 100

Likelihood to Recommend

Lansweeper

Lansweeper I believe is well suited for any environment - its low cost and small footprint make it an easy addition to any organization, big or small, that is looking for an asset inventory solution that can either replace or supplement existing asset management systems. It may not be well suited for situations where a lot of customization is necessary, such as pulling in custom fields or details from equipment that don't reside in a registry.
Brandon Patton | TrustRadius Reviewer

osTicket

osTicket is very well suited for small to medium environments where the budget might be tight or a complex system isn't desired. The basic pillars of osTicket being that it is simple, lightweight, reliable, open source, and best of all free really make osTicket a great alternative to higher-cost customer support systems. While osTicket does have shortfalls which would be bad for some environments—like not offering social media integration, lacking a flashy user interface, no detailed analytics (satisfaction, performance, etc.), no live chat/messaging, and any detailed customization requires PHP knowledge—osTicket is a great free and simple support system without the extra features and costs the alternatives offer.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

IT Asset Management

Lansweeper
9.3
osTicket
Software and hardware inventory tracking
Lansweeper
9.5
osTicket
License management
Lansweeper
9.1
osTicket
Asset relationship management
Lansweeper
9.5
osTicket

Incident and problem management

Lansweeper
osTicket
8.7
Organize and prioritize service tickets
Lansweeper
osTicket
9.1
Expert directory
Lansweeper
osTicket
8.0
Subscription-based notifications
Lansweeper
osTicket
8.0
ITSM collaboration and documentation
Lansweeper
osTicket
8.9
Ticket creation and submission
Lansweeper
osTicket
9.0
Ticket response
Lansweeper
osTicket
8.9

Self Help Community

Lansweeper
osTicket
8.9
External knowledge base
Lansweeper
osTicket
8.9
Internal knowledge base
Lansweeper
osTicket
8.9

Multi-Channel Help

Lansweeper
osTicket
7.2
Customer portal
Lansweeper
osTicket
8.3
IVR
Lansweeper
osTicket
7.0
Social integration
Lansweeper
osTicket
4.0
Email support
Lansweeper
osTicket
8.6
Help Desk CRM integration
Lansweeper
osTicket
8.0

Pros

Lansweeper

  • Inventory - LANSweeper scans the network for devices - anything with an SNMP trap or using AD or local credentials. We can get an in-depth look at devices.
  • Reporting - LANSweeper can generate just about any report you can imagine. We can check RAM in groups and determine where upgrades are needed. We can find local printers (which aren't allowed on our network) and address that issue with the user. We can check CPU type to help determine end of life without our network.
  • Printers - It's nice to have a quick look at printer statuses. Toner levels, out of paper, and service errors are all reported via LANSweeper.
Michael Metalios | TrustRadius Reviewer

osTicket

  • Web based, so available from any web browser
  • Free - no cost to the organization to buy
  • Runs on linux - solid, secure, free
Anonymous | TrustRadius Reviewer

Cons

Lansweeper

  • Can only scan what it sees. Doesn't show every item on the machine. Patches are also absent.
  • Software Recognition is OK with Microsoft. It is dire within our network of multiple products. Recognition is at about 35% with constant manual work needed to baseline for each manufacturer in each network
  • Datacenter compliance is a manual project. We used Excel extensively.
  • License optimization is limited to installations v surplus licenses. We need to know who's using what and how.
Anonymous | TrustRadius Reviewer

osTicket

  • osTicket's hosted version is expensive and customization is kind of hard to come by. So, unless you have programming-proficient developers on hand (we do!) you will need to accept the options that you are paying for.
  • osTicket's community forum has had some bugs recently as they have rolled out a new platform for it. For people who rely on the community forum extensively, this is a set back. Again, this is more of an issue for those using open source and not the SaaS version.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Lansweeper

Lansweeper 10.0
Based on 1 answer
The price to function scale is so far towards function it would be stupid to get rid of it
Mike Hempel | TrustRadius Reviewer

osTicket

No score
No answers yet
No answers on this topic

Support Rating

Lansweeper

Lansweeper 9.8
Based on 5 answers
Lots of info online there are tons of SQL Reports you can copy from the web as Lansweeper and users post many of them. They also send out alerts that pop up on Lansweeper, letting you know of an update that you need for certain software and provide an SQL report so you can scan your system to see what PCs need this update.
Mike Bursack | TrustRadius Reviewer

osTicket

osTicket 6.0
Based on 1 answer
Being open-source it is community supported. There is a hosted version that provides better support. Honestly, I have not really needed support
Anonymous | TrustRadius Reviewer

Alternatives Considered

Lansweeper

Though Lansweeper isn't designed as a live network management tool, it's intended as a static Networked Asset Inventory Manager. It does share many functions with other applications, and the reporting tool in Lansweeper is much easier to use and to customize (create your own SQL queries to extract information) as well.
Anonymous | TrustRadius Reviewer

osTicket

Free, easy to install and it does the same job
Anonymous | TrustRadius Reviewer

Return on Investment

Lansweeper

  • We actually saved a decent amount of money by switching to Lansweeper.
  • The way we have Lansweeper currently setup is on a local machine but if that machine goes offline, we have no access to it. Easy to remedy but just something to note.
Matthew James | TrustRadius Reviewer

osTicket

  • Increased the customer service department effectiveness.
  • Is a reliable system for the specifically targeted clients.
Giorgi Gogitidze | TrustRadius Reviewer

Pricing Details

Lansweeper

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

osTicket

General

Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Lansweeper
9.1
osTicket
8.9

Likelihood to Renew

Lansweeper
10.0
osTicket

Support Rating

Lansweeper
9.8
osTicket
6.0

Add comparison