Latitude by Genesys vs. NexusPayables

As a consulting company specializing in the support of Latitude by Genesys customers, I have first hand experience seeing all of the benefits to my customers of this platform. The ease of powerful interfaces, highly organized GUI based workflows, simple import/export automation as well as a host of integrated vendors makes this the platform of choice for me and my company. Prior to starting my consulting company I was an end user of Latitude by Genesys for 3 years and had the distinct opportunity to work with a top notch implementation team.

NexusPayables is well suited for your invoice tracking and payments, especially for medium to large businesses. I would not recommend for smaller companies because I don't see the value for them. Once trained, the system is useful. However, the user interface is confusing without proper training and is not user-friendly. I highly suggest businesses invest in a specific set of people to be trained so that they can teach others to use the program.

Incentivized

• Payments plans management
• Account analysis reports
• The system is user friendly

• Invoice Tracking
• Invoice review

Incentivized

• In the past, their support has been slow. This has improved dramatically.
• They don't take every one of my ideas and pump it into base code IMMEDIATELY!!

• Not very user-friendly
• Not intuitive

Incentivized

From our perspective, it would be good having a UGC tool integrated with the system.

They have an excellent support team. It was more helpful if they were available by phone, but your ticket system support works good. The Logmein123 is an outstanding tool that helps us a lot when we need support.

NexusPayables FAQ and Help sections are not extraordinarily helpful. They will answer some questions, but most often, I have to bother my accounting co-workers because of the way the system is set up NexusPayables themselves can't help me most of the time. They tell me to refer to the program administrator.

Incentivized

Base on cost of initial investment, ongoing support and efficient development capabilities (i.e. import/export interfaces, workflows, etc.) this platform is leaps and bounds ahead of all the other major platforms I have worked with. Some of the others I worked with for as many as 12 years before experiencing the power of Latitude.

Our company uses both at the moment, and I find that Concur Invoice is a much more user-friendly interface that is easy to use, easy to navigate, and extremely efficient. Unfortunately, we only use Concur Invoice for personal expenses and company credit card reconciliations at the moment, which is why we use NexusPayables for vendors.

Incentivized

• It help us a lot to manage our day to day business.
• It helps our users to produce invoices and handling payment plans in a very efficient way.

• Tracking of income
• Tracking of profit

Incentivized