LeadDesk vs. Salesforce Service Cloud
LeadDesk vs. Salesforce Service Cloud
Product | Rating | Most Used By | Product Summary | Starting Price |
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LeadDesk | N/A | LeadDesk is a cloud contact center from the company of the same name in Helsinki, boasting customisable campaigns, queues, reports and operations. For outside sales, LeadDesk comes with eight different dialer modes, including auto and predictive dialers. For customer service agents, LeadDesk’s omnichannel customer service software collects all the customer's history to a clear, conversation-driven view. | $89 per month per license | |
Salesforce Service Cloud | N/A | Service Cloud is a customer service platform that helps businesses manage and resolve customer inquiries and issues. It provides tools for case management, knowledge base, omni-channel support, automation, and analytics, enabling companies to deliver exceptional customer service experiences. | $25 per month |
LeadDesk | Salesforce Service Cloud | |||||||||||||||
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
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More Pricing Information |
LeadDesk | Salesforce Service Cloud | |
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Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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LeadDesk | Salesforce Service Cloud | |
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Small Businesses | CloudTalk Score 9.5 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | SAP Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
LeadDesk | Salesforce Service Cloud | |
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Likelihood to Recommend | - (0 ratings) | 9.0 (74 ratings) |
Likelihood to Renew | - (0 ratings) | 9.5 (6 ratings) |
Usability | - (0 ratings) | 8.0 (12 ratings) |
Availability | - (0 ratings) | 9.5 (19 ratings) |
Performance | - (0 ratings) | 8.6 (7 ratings) |
Support Rating | - (0 ratings) | 7.0 (20 ratings) |
Online Training | - (0 ratings) | 9.0 (1 ratings) |
Implementation Rating | - (0 ratings) | 7.0 (1 ratings) |
LeadDesk | Salesforce Service Cloud | |
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Likelihood to Recommend | LeadDesk No answers on this topic | Salesforce |
Pros | LeadDesk No answers on this topic | Salesforce |
Cons | LeadDesk No answers on this topic | Salesforce |
Likelihood to Renew | LeadDesk No answers on this topic | Salesforce |
Usability | LeadDesk No answers on this topic | Salesforce |
Reliability and Availability | LeadDesk No answers on this topic | Salesforce |
Performance | LeadDesk No answers on this topic | Salesforce |
Support Rating | LeadDesk No answers on this topic | Salesforce |
Implementation Rating | LeadDesk No answers on this topic | Salesforce |
Alternatives Considered | LeadDesk No answers on this topic | Salesforce |
Return on Investment | LeadDesk No answers on this topic | Salesforce |
ScreenShots | Salesforce Service Cloud Screenshots |