What users are saying about
12 Ratings
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Score 6.9 out of 100
13 Ratings
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Score 9.1 out of 100

Likelihood to Recommend

LexisNexis InterAction

It's well suited to organizations that intend to dedicate the staff to maintaining it as recommended in best practices material. It's much too large and complicated if it's only to be used as an address book and in those cases, a much simpler CRM might work better.
Anonymous | TrustRadius Reviewer

Sparkrock

Altus Dynamics CRM is a fabulous tool that meets our needs. Where we identify gaps, we can quickly and easily configure the system to meet those needs. Altus Dynamics as a partner were excellent at helping us get the system set up initially to meet our needs, though the lack of function specific training meant that we had to ensure resources on our end to learn through some trial and error at times. That said, Dynamics CRM resources are bountiful on the internet through community forums and groups and questions can often be solved within minutes of searching for the item.
Malcolm McAuley | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

LexisNexis InterAction
5.1
Sparkrock
Customer data management / contact management
LexisNexis InterAction
8.0
Sparkrock
Workflow management
LexisNexis InterAction
3.0
Sparkrock
Territory management
LexisNexis InterAction
3.0
Sparkrock
Opportunity management
LexisNexis InterAction
5.0
Sparkrock
Integration with email client (e.g., Outlook or Gmail)
LexisNexis InterAction
8.0
Sparkrock
Interaction tracking
LexisNexis InterAction
3.0
Sparkrock
Channel / partner relationship management
LexisNexis InterAction
6.0
Sparkrock

Customer Service & Support

LexisNexis InterAction
8.7
Sparkrock
Case management
LexisNexis InterAction
8.0
Sparkrock
Call center management
LexisNexis InterAction
9.0
Sparkrock
Help desk management
LexisNexis InterAction
9.0
Sparkrock

Marketing Automation

LexisNexis InterAction
8.0
Sparkrock
Lead management
LexisNexis InterAction
7.0
Sparkrock
Email marketing
LexisNexis InterAction
9.0
Sparkrock

CRM Project Management

LexisNexis InterAction
4.7
Sparkrock
Task management
LexisNexis InterAction
5.0
Sparkrock
Billing and invoicing management
LexisNexis InterAction
4.0
Sparkrock
Reporting
LexisNexis InterAction
5.0
Sparkrock

CRM Reporting & Analytics

LexisNexis InterAction
4.3
Sparkrock
Forecasting
LexisNexis InterAction
4.0
Sparkrock
Pipeline visualization
LexisNexis InterAction
4.0
Sparkrock
Customizable reports
LexisNexis InterAction
5.0
Sparkrock

Customization

LexisNexis InterAction
4.3
Sparkrock
3.6
Custom fields
LexisNexis InterAction
4.0
Sparkrock
Custom objects
LexisNexis InterAction
4.0
Sparkrock
Scripting environment
LexisNexis InterAction
4.0
Sparkrock
API for custom integration
LexisNexis InterAction
5.0
Sparkrock
2.7
Plug-ins
LexisNexis InterAction
Sparkrock
4.5

Security

LexisNexis InterAction
8.0
Sparkrock
7.2
Single sign-on capability
LexisNexis InterAction
8.0
Sparkrock
7.1
Role-based user permissions
LexisNexis InterAction
8.0
Sparkrock
7.2

Social CRM

LexisNexis InterAction
4.5
Sparkrock
Social data
LexisNexis InterAction
4.0
Sparkrock
Social engagement
LexisNexis InterAction
5.0
Sparkrock

Integrations with 3rd-party Software

LexisNexis InterAction
5.0
Sparkrock
Marketing automation
LexisNexis InterAction
5.0
Sparkrock
Compensation management
LexisNexis InterAction
5.0
Sparkrock

Platform

LexisNexis InterAction
5.0
Sparkrock
Mobile access
LexisNexis InterAction
5.0
Sparkrock

Payroll Management

LexisNexis InterAction
Sparkrock
7.7
Pay calculation
LexisNexis InterAction
Sparkrock
7.4
Benefit plan administration
LexisNexis InterAction
Sparkrock
7.3
Direct deposit files
LexisNexis InterAction
Sparkrock
8.9
Salary revision and increment management
LexisNexis InterAction
Sparkrock
7.4
Reimbursement management
LexisNexis InterAction
Sparkrock
7.4

Reporting & Analytics

LexisNexis InterAction
Sparkrock
7.1
Dashboards
LexisNexis InterAction
Sparkrock
7.1
Standard reports
LexisNexis InterAction
Sparkrock
6.6
Custom reports
LexisNexis InterAction
Sparkrock
7.4

General Ledger and Configurable Accounting

LexisNexis InterAction
Sparkrock
7.8
Accounts payable
LexisNexis InterAction
Sparkrock
8.9
Accounts receivable
LexisNexis InterAction
Sparkrock
7.8

Inventory Management

LexisNexis InterAction
Sparkrock
7.3
Inventory tracking
LexisNexis InterAction
Sparkrock
7.3

Pros

LexisNexis InterAction

  • Collects contact information from incoming employees
  • Synchronizes with Outlook contacts
  • Separate interface for marketing and casual users
Anonymous | TrustRadius Reviewer

Sparkrock

  • Integrates finance with payroll. Many solutions still run these as separate functions and this was one of the deciding factors for King's when purchasing Microsoft NAV in 2005.
  • Altus has added an employee web app that seamlessly connects the outside 'users' to the information they require.
  • HR position management has taken the many details of an employee in this environment and allowed each position to be tracked individually.
Phyllis Fidler | TrustRadius Reviewer

Cons

LexisNexis InterAction

  • The Windows app for marketing could be more wizard driven and simpler
  • Technical support documentation is lacking in up to date information
Anonymous | TrustRadius Reviewer

Sparkrock

  • Building in additional training support for end users as part of an implementation or upgrade.
  • Sharing of best practices amongst like minded organizations and creating system and or reporting standardizations where possible.
  • It would be great to see a "cashless schools" module as part of the product which integrates into the financial system!
Alecia Lantz | TrustRadius Reviewer

Likelihood to Renew

LexisNexis InterAction

No score
No answers yet
No answers on this topic

Sparkrock

Sparkrock 9.1
Based on 1 answer
We are already scheduled for our upgrade to NAV 2016 beginning in May 2016.
Phyllis Fidler | TrustRadius Reviewer

Alternatives Considered

LexisNexis InterAction

No answers on this topic

Sparkrock

We came from a product that was specific to our industry. It was old, tired and did not do many of the things the Altus Dynamics solution does. The only other product that we seriously considered was Microsoft Dynamics GP, however our finance team felt that product was too light for our needs and growth
Shaun Sinden | TrustRadius Reviewer

Return on Investment

LexisNexis InterAction

  • I'm only in the IT department so I'm not really sure about ROI but IA does much more than our marketing department is using it for. I would think the company is paying a lot of money for something that isn't being utilized.
Anonymous | TrustRadius Reviewer

Sparkrock

  • In some cases the system has helped bring efficiencies to our world. The workflow capabilities of Dynamics CRM are extremely functional and helpful.
  • The learning curve can be challenging for some. Those that are overwhelmed by technology in general can struggle with understanding how the system works and where to find what they need.
Malcolm McAuley | TrustRadius Reviewer

Screenshots

LexisNexis InterAction

Pricing Details

LexisNexis InterAction

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Sparkrock

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Required
$50,000*

* per installation

Rating Summary

Likelihood to Recommend

LexisNexis InterAction
6.0
Sparkrock
7.9

Likelihood to Renew

LexisNexis InterAction
Sparkrock
9.1

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