What users are saying about
2 Ratings
15 Ratings
2 Ratings
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Score 8.2 out of 100
15 Ratings
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Score 8.8 out of 100

Likelihood to Recommend

LimeLight

Lime Light CRM was built specifically for online marketers, helping them to manage their online sales, contacts, orders, and payments. The software combines a number of features and 3rd party provider integrations to offer the ability to store customer data, build online eCommerce campaigns, create sales reports, and automate order management activities, as well as track, store and report on affiliate data.
Anonymous | TrustRadius Reviewer

Recurly

I haven't used any other platform similar to Recurly, however, I can confidently claim Recurly to be a great tool because it makes work so easy, gives great insights for the marketing team and makes all the metrics easily readable for the management. This is one of the complete platforms which handles end to end work.
Anonymous | TrustRadius Reviewer

Pros

LimeLight

  • For an easy to learn CRM this would be it, you can fully train someone on Limelight in less than a few days
  • It allows for various wildcard searches to be performed in different fields, which speeds up productivity and requires less request to repeat information to locate accounts while speaking to clients.
  • The CRM holds multiple user accounts and products, and shows failed attempts to purchase and gives reason codes for why the purchase was not successful. Allows for different views to review client accounts.
Anonymous | TrustRadius Reviewer

Recurly

  • Recurly is very easy to use. Their UI is very clean and intuitive, so my staff has no problem understanding how to handle payments in Recurly. They just released a new UI, which is currently in Beta, but does an even better job making the user experience great.
  • Recurly really helps reduce the time involved in collecting payment from a client. They have a dunning process which detects when a transaction has failed, and automatically re-tries running the payment several times before giving up. Recurly gives you full flexibility on how the dunning process works, including the ability to send your client payment declined notifications every few days to inspire them to update their payment info.
  • Recurly just added a new feature which can automatically update credit card information from clients whose card has expired. They ping the credit card company (visa, MC, AMEX, Discover) to retrieve new card information for cards who have just gone past their expiration dates. This is extremely handy, and has reduced the number of times we've had to contact our client to get updated billing information.
  • Recurly has excellent customer service. You can chat with an agent and receive an instant reply to your questions. I love this.
Mark Sorenson | TrustRadius Reviewer

Cons

LimeLight

  • Note taking can be a hassle, when writing notes there is not a separate tab, or dedicated area which allows for multiple users to leave notes for future users, or administrators to reference regarding actions made to the account, users must search per line item to view notes, or go to a different view to see all notes which is still per line item as you toggle through the notes
  • If the client has been with the product for several months or years it is a lot of notes you have to reference through which hurts productivity and creates longer calls. A huge con is when you are canceling out a user account, or if you are changing a recurring date if the user clicks the back button after the tasks completes refreshing the webpage to reflect the new dates, the new changes will go undone and revert back to the original data as if no changes were made resulting in user error. The client continues to be billed and discounts continue to apply.
  • The CRM needs to fix this to prompt "Do you want to undo discount/date change/cancellation?" if the back button is clicked to eliminate user error based on the software limitations. Features which can be customized to automatically perform after actions are done on an account need a function to allow for agents to resend emails if the user did not get them. If automatic emails go to users canceling and they did not get it you have to restart the product then cancel it again to have another automatic email sent to the client/customer or manually send an email. For refunds, if the automatic email did not go out you have to manually send out the email which is time-consuming allocating to another agent or for the current agent. There is a need for an upgrade which allows that after an automatic email has been sent a button will appear which says "resend cancellation" "resend refund" this should also be true if the user inputted the email wrong and it was only noticed by agent after the automatic email was sent and the agent needs to update the email for the client/customer to be able to receive the email at the correct address.
Anonymous | TrustRadius Reviewer

Recurly

  • It would be great to have the ability to generate a single payment invoice that details all the past due invoices, etc. This can be tough for larger customers that may have multiple in a month.
  • It would be extremely helpful to be able to re-generate an invoice once it's been set up. Sometimes we need to update a customer's company name if it's changed and have to do it manually rather than in the system.
Mae Ports | TrustRadius Reviewer

Likelihood to Renew

LimeLight

No score
No answers yet
No answers on this topic

Recurly

Recurly 7.5
Based on 2 answers
I believe we would continue to use Recurly because they have shown that they are continually improving their software, and they listen to their customers
Anonymous | TrustRadius Reviewer

Support Rating

LimeLight

No score
No answers yet
No answers on this topic

Recurly

Recurly 10.0
Based on 1 answer
They have always been quick to respond and help. I love their chat feature at the bottom right-hand corner of the platform.
Mae Ports | TrustRadius Reviewer

Alternatives Considered

LimeLight

No answers on this topic

Recurly

Ease of use but also its what was here when I got here. I think they are the easiest quickest choice in our market but I honestly do not have a lot of experience with their competitors. I think they are a decent choice but its possible better choices exist- but if they fit your budget and your needs are very similar for each deal they make sense.
Anonymous | TrustRadius Reviewer

Return on Investment

LimeLight

  • Customizable Reporting
  • Automatic Reminders
Anonymous | TrustRadius Reviewer

Recurly

  • Providing an interface for our subscribers to manage their own accounts has simplified our business tremendously. This alone has freed up hours of our staff's time each day.
  • Many customers receive new credit cards due to expiration or fraud. The time we spent in updating this information prior to using Recurly's Revenue Recovery feature versus now is significant.
Paul Ellul | TrustRadius Reviewer

Pricing Details

LimeLight

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Recurly

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

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